Sherry Duranty Fierro

508-***-**** ado0yf@r.postjobfree.com

Customer Service – Strategic Planning – Payroll Management – Team Leadership – Increased Revenues

Accomplished professional experienced in overseeing general operations in high-volume, fast-paced environments. Areas of expertise include: customer service, property management, office and payroll management, administrative and HR functions, and accounts payable / receivable. Versatile leader; combines business acumen with highly evolved organizational, relationship management, and clear communication skills. Proactive problem solver; identifies systemic issues and offers practical solutions that boost morale, productivity, and bottom line revenues.

Core Competencies

Customer Service, Human Resources – Procurement – Accounts Payable & Receivable – Reporting – Scheduling

Relationship Management – Vendor Relations – Negotiations – Train & Mentor New Hires – Time Management

Professional Experience

Thales, Inc. USA, North Kingstown, RI March 2018 to January 2021

HR Administrative Assistant

Provide comprehensive administrative support with day-to-day HR functions.

•Interprets HR procedures, policies, and maintains confidentiality of propriety information.

•Assists in executing hiring process by posting employment opportunities, screening applications, arranging interviews, and administrative of pre-employment tests that are required.

•Composes announcements to employees and management (i.e. new employee welcome announcement, organizational announcement, etc.).

•Administers new employee orientations, introductions to each department, reviews all related new hire documents and policies including their comprehensive benefits.

•Serves as primary backup for payroll processing.

•Maintains employee directory and all associated metadata.

•Provides general administrative support such as preparing correspondence, confidential reports, and coordinating and scheduling meetings.

•Approves timesheets for all temp workers for processing.

•Follows OSHA guidelines of reporting at First Injury Report and 300a Form.

•Coordinates employee relations events such as wellness clinics, monthly birthday celebrations, potluck holiday luncheons, and other employee events.

•Provide monthly department managers with their employees’ performance appraisals and track review process through completion.

•Responsible for maintaining all new employee information in ADP, GOHR, and Fidelity.

•Responsible for all Personal Change Notifications for Payroll. Including pay changes, manager changes, FMLA, STD payments, and any other changes.

Landings Real Estate Group, Newport, RI June 2015 to February 2018

Luxury Vacation Specialist

Responsible for guests, vendors, tenants, inventory, supplies, and payments.

•Work closely with prospective guests with reservations, deposits, check-ins, complaints, & check-outs.

•Accountable for property maintenance and sales management for 75 plus upscale vacation rentals.

•Brand ambassador for company at various events.

•Manage maintenance staff.

•Manage cleaning company schedules.

•Order all supplies needed and inventory of supplies.

•Work closely with laundry companies.

•Responsible for daily reports of reservations and deposits.

•Track employee hours, PTO hours, and holiday hours.

•Responsible for certain areas of Property Management for various condo associations and tenants.

•Assist with planning open houses, dedications, holiday parties, company picnics, and employee birthday celebrations.

Sherry Duranty Fierro

508-***-**** ado0yf@r.postjobfree.com

Newport Cleaning Company, Newport, RI April 2017 to October 2018

Residential and Commercial Cleaning Company

Bookkeeper, Part-Time

Work close with owner to manage bookkeeping, accounts receivable, accounts payable, and billing.

•Billing client statements. This includes all charges and payments.

•Track and compile billable hour spreadsheets.

•Bi-Weekly Payroll

Franklin and Company, Newport, RI November 2014 to April 2017

Residential Design and Decorating/Property Management Company

Administrative Assistant/Bookkeeper

Work close with owner to manage high end residential projects, including scheduling, bookkeeping, accounts receivable, accounts payable, vendor relations, and billing.

•Oversee all billing for client statements. This includes all purchases, subcontractor charges, hourly charges, proposal deposits, and payments.

•Monthly Sales Tax payments and reports.

•Manage accounts payable and receivable, compile reports.

•Track and compile billable hour reports.

•Triplicate tracking.

•Vendor payments.

KING SALES GROUP, INC., Manchaug, MA December 2009 to July 2014

E-commerce supplier of plumbing supplies & fittings, and egg cartons and related products

Administrative Assistant

Work closely with owner on all aspects of daily operations, including strategic planning, business development, process improvement, and implementation of policies and procedures related to growing revenues.

•Manage office and warehouse employees, train and mentor all new hires for all positions.

•Procure and control inventory; negotiate terms and manage relationships with vendors and off-shore manufacturers.

•Manage accounts payable and receivable; compile accounts payable and receivable payroll reports.

•Oversee payroll for 15 employees, ensure accurate time sheets and calculations.

•Develop and solidify customer relationships.

Selected Highlights:

•Established first-ever Human Resources policies and procedures in King Sale Group history:

oReduced overall sick days by 30%; policies noticeably boosted employee morale.

•Overhauled warehouse operations; implemented purchase order and tracking system to manage returns more efficiently while reducing overall errors by 75%.

•Increased warehouse efficiencies by implementing warehouse procedures and bin system:

oIncreased productivity by 40%.

oImproved inventory control, and reduced time in retrieving products for clients.

•Decreased costs by $100K by improving vendor relations and forecasting needs of customers.

oDrove down costs by engaging overseas manufacturers and renegotiating contracts with vendors.

•Improved cash flow by 15% by maintaining accounts receivable and payable.

•Increased sales by retraining customer service employees on upselling and increasing value per order.

•Instituted checks and balances on products and processes to increase quality control by 50%.

Sherry Duranty Fierro

508-***-**** ado0yf@r.postjobfree.com

PLUMB HOUSE, Milford, MA July 2007 to November 2009

Independently owned general contractor specializing in commercial and residential construction

Payroll Manager

Delivered weekly payroll for 75 plus-member staff, reconciled payroll-related federal / state deposits, filed quarterly and annual earnings statements (940, 941 and W-2), and worked with internal and external auditors.

•Interfaced regularly with human resources on employee benefit issues.

•Made recommendations and assisted in implementing continuous quality improvement processes.

WESTON NURSERIES, Hopkinton, MA October 2001 to February 2007

Independently owned nursery and landscaping company specializing in commercial and residential services.

Payroll Manager

Delivered weekly payroll for 175 plus-member staff, reconciled payroll, and worked with internal and external auditors.

•Worked with Supervisor getting dorm ready for seasonal employees from other countries.

•Responsible for all employee files.

•Verified all legal documents for seasonal employees.

•Interfaced regularly with human resources on employee benefit issues.

•Made recommendations and assisted in implementing continuous quality improvement processes.

Previous positions: Learning Center Director, KinderCare Learning Centers, Atlanta, GA; Care Director/Teacher, St. Timothy’s Methodist Church School, Stone Mountain, GA.

Education Bachelor of Science, Child Care Management, Southern Vermont College, Bennington, VT

Associate Degree, Business / Secretarial Science, Johnson and Wales College, Providence, RI

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