Avian Furtick

Columbia, SC

ado0wf@r.postjobfree.com

803-***-****

To obtain a position where my customer service, clerical and general office skills will be utilized and further developed for the benefit of the company and betterment of myself. I am proud to be an upbeat, self-motivated team player with excellent clerical and communication skills. For the past several years I have worked in customer service, data entry, clerical and general office skills in the business operations industry. My experience includes successfully completing daily tasks given from upper management for the growth of the company and paying strong attention to deal. I have a track record of maintaining a consistent call and activity volume. Also consistently achieving a typing skill speed level of 60 wpm or more and if given the opportunity, I can do the same thing for your company.

Work Information Background

Taxpayer & Business Offices Customer Relations Specialist

SC Department of Revenue- Columbia, SC

January 2019 to Current

●Assist taxpayers with updated information of return

●Return processing correspondence

●Descriptive account notatations

●Account recaps in the notation field

●Update incoming correspondence

●Send outgoing correspondence to taxpayer

●Assist taxpayers in regards to refund expectancy date.

●Advise taxpayers of proper forms and paperwork to complete tasks needed to correct errors, correspondence, amendments and banking information

●Explain to taxpayers meaning of forms, terms and conditions.

●Manually update mail logs

Customer Relations Specialist

Mc Daniels Auto Group - Columbia, SC

May 2018 to December 2018

• Set appointments for possible car sale.

•Oral & written communication between sales person and customer.

• Research information on behalf of sales person and customer.

Customer Service Sales Associate

FAMILY MOBILE & TMOBILE - Columbia, SC

October 2016 to January 2017

• Responsible for retaining customers

• Expound benefits of products and services

• Usage of exceptional thinking skills to retain customers

• Strong verbal communication skills required in order to effectively communicate with internal/external customers to solve operational, communication, software and other problems

• Assist with purchase and activation of device (s)

Customer Service Advocate

VERIZON WIRELESS CONTACT CENTER - Elgin, SC

August 2014 to August 2015

(Promoted at Verizon)

Customer Service Pro

August 2015 to August 2016

• Responsible for handling high volume calls

• Assist with payments

• Assist with tier 1 troubleshooting

• Responsible for retaining customers

• Expound benefits of products and services

• Usage of exceptional thinking skills to retain customers

• Strong verbal communication skills required in order to effectively communicate with internal/external customers to solve operational, communication, software and other problems

Brilliant Host, Operations, Concierge Attendant

THE COLUMBIA MARRIOTT - Columbia, SC

July 2014 to August 2015

• Handled high volume registry of elite guests

• Operations processor

• Verify that all updated reports have been run

• Process highly sensitive data reports

• Receive, direct and relay telephone messages and calls

Education: High School Diploma Specialities • Customer Service • Report and Presentation Preparation • General Office Skills • Professional Presentations • Affluent Verbal Communication Skills

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