RAJARAMAN VENKATRAMAN

No */*, *nd Cross Street, Jaya Nagar, Tambaram Sanatorium,

Chennai-600047. Phone Number: +91-995*******.

Email: ado0qs@r.postjobfree.com

PROFESSIONAL SUMMARY

7+ Years of experience in Customer Support, Marketing and Retail for Client and has Team Leadership skills. Possess ability to quick learn and adapt in a dynamic and high pressure environment. Receptive, self-motivated professional providing creative solutions, working constructively as a team member or independently.

HIGHLIGHTS

Customer Relations Management

Team building &Training .

Maintaining Client data base

Complaint Resolution

Promotional & Sales materials

EXPERIENCE

Sep 2020 to Sep 2021 Senior Sales Officer THE HINDU

Coordinating with market persons for increasing copies and implementation of the same.

Customer Relationship Management.

Coordinating regularly with agents and retailers for revenue generation

For Conducting events visiting institutions.

To ensure our products are displayed in all retail shops .

Visiting Hotels, Hospitals for enhancing our copies.

May 2018 to Jun 2020 Sales and Marketing Administrator, Production and Marketing Coordinator YAHA LIFE PRIVATE LIMITED

Communicating with the vendors and getting quotation.

Visiting local vendors directly and getting samples.

Printing Marketing materials.

Sending Marketing materials to clients.

Maintain Trackers on marketing materials, Courier sent and Production/marketing expenses.

Visiting Resorts, Bookshops, Boutiques for product display

February 2018 to May 2018 Backend Executive INTEGRATED ENTERPRISES LTD

Worked in Insurance section.

Verifying customer policy documents.

October 2017 to January 2018 Circulation In charge TALK MEDIA PVT.LTD

Responsible for meeting the profitability revenue goals and provide customer satisfaction.

Monitoring the Supervisors and indirectly the paper boys.

Collecting details of Ad from the customer and forwarding to the office for booking.

Responding to customers.

To Identify potential customers.

Responsible for securing new customers and maintaining and developing existing accounts.

July 2015 to June 2017 Customer Relationship Officer (Part time) THE HINDU

Coordinating with agents, hawkers and operation persons to render copies on implementation basis.

Responding to Customer complaints and comments.

Booking subscriptions from customers directly.

Resolving the queries by explaining them.

Taking Initiative, especially when it comes to dealing with the customers.

September 2014 to June 2015 Sales Officer ANANDA VIKATAN

Recruited as a DTH Sales Officer.

But worked as both regular sales officer and as a DTH sales officer.

Ability to build relationship with key customers and sales agents.

Coordinating regularly with agents, for proper distribution and payment.

In order to increase distribution with initiatives, new agencies were created.

Market/Product knowledge and awareness of competitors.

Empowered to conduct campaigns and engaged manpower to broaden market sales.

To analyze the South Side Market’s, regular visits were made and details were updated to managers on daily basis.

Regular visits to shops were made to enhance supply.

Taking Initiative, especially when it comes to dealing with the customers.

On performance basis, after 8 months of experience in work, selected as D2FG/DTH Officer.

Two persons, ISR (Interim Service Representative)- delivers books to supermarkets, provisional stores and HSR (Home Service Representative)- delivers DTH orders to homes, were monitored to supply books and pay in M-rupee.

Recruiting, Training and supervising staff.

Taking the time to coach colleagues by everyday on and off shop floor.

January 2010 to September 2014 Customer Relationship Officer, Team leader, Retail Promoter (Part time) THE HINDU

Worked as a Retail Promoter.

Regular visit of market for the enhance supply of dailies.

Market/Product knowledge and awareness of competitors.

Worked as Team Leader, Empowering member and team has created the copies during Hindu Tamil Paper launch.

Training and supervising staff.

Collection of Subscriptions from team members for execution of copies.

Booking new subscription for newspaper by customer directly.

Explaining the customer about the subscription and resolving the queries.

Hand over execution list to the agents for the execution of copies.

Coordinating with agents, hawkers and operation persons to render copies on implementation Basis.

Ability to build relationship with key customers and sales agents.

Responding to Customer complaints and comments.

August 2009 to December 2009 Tele caller OPTIMUS GLOBAL SERVICES

Customer related calls - regarding the product and solving the queries of the customer.

Attending outbound calls and convincing the customer to renew the policy.

Collecting the payment details and submitting to the Company.

Responding to Customer complaints and comments.

EDUCATION

Bachelor of Engineering (Electronics and Communication Engineering) G.K.M College of Engineering and Technology.

CERTIFICATION

Certified DIPLOMA IN BPO Program (Soft Logic Systems Chennai) August 2009.

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