CURRICULUM VITAE OF CORETTA RALINALA

Personal Details

Name Coretta

Surname Ralinala

Id number 920-***-**** 087

Date of birth 30/03/1992

Gender Male

Physical address 10072 ext 7 12th str

Atteridgeville west

0008

Postal address 10072 ext 7 12th str

Atteridgeville west

0008

Cell no 076*******/076*******

Tel work

Email address ado0q8@r.postjobfree.com /ado0q8@r.postjobfree.com

Marital status single

Dependents 1

Health excellent

Disabilities none

Criminal rec none

Nationality South African

Driver’s license yes

Home language Tswana

LANGAUGES

SPEAK

READ

WRITE

ENGLISH

EXCELLENT

EXCELLENT

EXCELLENT

AFRIKAANS

FAIR

FAIR

FAIR

ZULU

GOOD

FAIR

FAIR

SOTHO

GOOD

GOOD

GOOD

Hobbies Reading, Music production

Educational Qualification

Last school attended Dr wf nkomo hs

Highest standard past Gr 12

Subjects Setswana, English, Afrikaans, Physical sciences,

Life sciences, Mathematics

Tertiary Education

School/college attended Milpark park business school

Qualification obtained Nq level5 in banking advice

Subjects Business managements for bankers (bmb01a)

Financial legislatives (bsal101)

Banking advice

Financial planning

Economic fundamentals in the investment environment

Year completed 2012

Qualification re1 obtained 2015 from moonstone

Current Studies BBA registered with Milpark Business School

Work Experience

References

Name Vidah

Company Edcon/jet

Position Store manager

Contact 084*******/011*******

Address Chris hani crossings mall

Volsloorus

Germiston

Worked studio 88

Address Ermelo mall

Name Siphiwe Hlatshwayo

Company Absa

Position Specialist manager

Contact 066*******

Name Nombi Moyekiso

Company Absa quagga crntre

Position specialist manager

Contact 012-***-****

Name Nafisa Ismail

Company Absa

Position Enterprise Banker Manager (Relationship Banking)

Contact 082-***-****

Business banking (Relationship banking)

Current Role

Accountabilities:

Job Purpose

The main focus of this role is to build and maintain professional business relationships across a portfolio (1000 plus customers) on a reactive basis by driving sales and income targets, acquiring walk in clients, solutioning existing clients with cross sell, campaigns and product utilization. The Enterprise Banker (EB) is further required to manage risk and compliance on the portfolio.

Achieve Objectives to Reach Financial Goal

Your accountabilities will include the Income Growth and Financial Targets, which includes re-actively maintain ownership of a portfolio, ensure sustainability of customers to ABB, track and monitor the financial performance, as well as applying risk-based pricing for all new sales. Another accountability will be the Internal and Client Relationship Management, like making use of middle and back-office support networks and taking ownership of client complaints. Within the position, you will need to Manage Risk Assessment. This can be described as understanding and applying the relevant governance and compliance procedures, maintaining customer records, as well as managing dormant accounts. The acquisition of new Merchant sales and cross selling of other banking products.

Sales consultant

Accountabilities:

Achieve Objectives to Reach Financial Goal

Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance

Act as a single point of reference to appropriately solution the customer

Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g. COR and E2E)

Acquire new primary customer’s relationships by utilizing internal and external sources

Identify sales gaps by comparing actual performance against target

Avoid Business Risks

Adhere to legislative and regulatory requirements

Customer Satisfaction

Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system

Build long term relationships with customers

Job Purpose

To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets

Teller

Accountabilities:

Execute Cash & Related Transactions

oThroughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.

Customer Service

oProvide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions.

Identifying Sales Leads

oIdentify and action sales leads (teller prompts) and cross selling opportunities.

Compliance To Legislative Requirements And Internal Processes

oOpen & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures.

Job Purpose:

Provide Customer service through timeous and accurate processing of client financial transactions to walk-in customers in Absa Bank Branches. Contribute to bottom line growth through identification of sales opportunities.

Customer service clerk

Accountabilities:

Deliver Quick, Quality And Efficient Customer Service

oAccurately determine customer needs through interaction with clients and ensure accurate processing thereof.

Sales Leads Generation

oIdentify and action sales leads (teller prompts) and cross selling opportunities.

Risk and Compliance

oAdhere to legislation and regulatory requirements as applicable, i.e. CASA, FICA, NCA.

oVerify the customer’s identity according to procedures prior to proceeding with any enquiry or transaction. Where customers are unable to produce acceptable identity documentation, refer issue to CSHM or Manager to take decision on whether to proceed with the customer’s request

Contact this candidate