Nur Hasyimah Binti Noor Hashim

FRESH GRADUATE WITH EXPERIENCE

Customer Service with over 2 years of experience in telephone and face to face customer service, including sales and customer care. Familiar with major customer service conflict resolution and possess a positive attitude. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Aiming to use my proven skills to effectively fill the managerial role in your company.

ado0pc@r.postjobfree.com 011******** Kuala Lumpur, Malaysia 04 July, 1994 EDUCATION

Bachelor of Public Management

Universiti Utara Malaysia (UUM), Sintok, Kedah

02/2017 - 10/2020, 3.23

Diploma in Secretarial Science

Politeknik Tuanku Syed Sirajuddin (PTSS),

Perlis

06/2012 - 12/2014, 3.56

WORK EXPERIENCE

Customer Assistant

Watson's Personal Care Stores Sdn. Bhd.

Maintain a professional level of customer service in promoting the company's products.

Manage upset customers, conflicts and challenging

situations.

Sometimes handle calls, with duties including guide customer by signing up new members card, presenting relevant product information and listening customer complaints.

Procurement Officer (Internship)

Nichias FGS Sdn. Bhd.

Maintain information and relation with vendors/suppliers. Coordinate Purchase Orders and control delivery schedule and expedite for materials to be on time.

Assistant of Secretary (Internship)

EDC-UUM Hotel

Handle the legal issues of the company.

Represent the company in meetings with the other company. Organize the board meetings and filling annual report. Management Trainee

Sakae Sushi - Sakae Holdings Ltd.

Resolves customer complaints professionally.

Remained courteous and calm, even during moments of customer dissatisfaction.

Cash handling experience with computerize system using credit and debit card payments.

SKILLS

Quick learner Time management

Believe in following rules Clear communication

Good organizing and managing skills.

Good knowledge in computer Self-motivated

Able to work under pressure Positive attitude

Able to work independently Customer care

Team player

CERTIFICATES

International Executive Programme (United Arab

Emirates) with Vice Chancellor (04/2017)

The Executive Programme - "Jom Hebat Pascasiswazah 2019" (04/2019)

#DoGoodDay Programme: The Role of Public

Administration (11/2017)

TISSA-UUM EDU-CHARITY NITE RUN 2017 (11/2017)

Kursus Protokol & Etiket Majlis (11/2017)

Anugerah Ketua Jabatan (12/2014)

LANGUAGES

Malay

English

INTERESTS

Creating travel itineraries Travelling

Volunteer Work Sports Gaming Music

Scuba diving Photographing Consulting

Vlogging Hiking

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