Employee Relations Service Representative

Tinuoye Esther Oluwasola

No **, olaofe musa crescent Arab road kubwa Abuja, Nigeria

081********,070********

ado0mk@r.postjobfree.com

EDUCATION

Bachelor of science business administration: Kwara state university 2018 Ordinary national diploma banking and finance: federal polytechnic offa 2013 BANKING EXPERIENCE

Customer service representative officer, zenith bank Nigeria plc, Dec 2019- August 2021

• Delivering of qualitative service to customer

• Responding to customers inquiries and resolving them

• Requisition and issuance of Cheques to customers

• Maintenance and managing of existing account

• Opening and capturing of customers account details

• Issuance of debit card to customers

• Verification and enrollment of BVN for customers

• Update and maintenance off customers database

Bank Teller, zenith bank plc, Sep 2019-Dec 2019

• Receiving the working cash for the day and counting it before the work begins.

• Accepting the deposit of both cheques and cash and validating deposit slip.

• Processing cash withdrawals, payment of bills and loans

• Answering queries and assist customers with account related issues

• Balancing of cash and checks at the end of the day ADMINISTRATIVE EXPERIENCE

Audit and Accounts Section, Kogi state house of assembly lokoja(NYSC), July 2018- June 2019.

• Sorting and stamping of vouchers

• Documenting details of raised vouchers.

• copy, digitize and file office documents.

• Contributed to team effort by accomplishing related results as needed. Administrative Internship, Federal ministry of power, AUG 2014 - SEPT 2014.

• Assist in all functions of the administrative unit

• Handling administrative request and queries from employees

• Schedule meetings based on staff and room availability

• Answer phone calls and emails promptly and notify staff members of important information.

• Copy digitize and file office documents.

SKILLS

• Adept with MS Office suite (Excel, Word, PowerPoint)

• Use of banking software application (

• Skilled user of office tech tools (skype, google drive and google form)

• Outstanding report writing, communication and time management skills

• Excellent leadership, people management and interpersonal skills

• Self-driven, flexible, innovative, analytical and willing to learn

• Excellent interpersonal and organizational skills

• First-rate employee relations and team management skills REFERENCE

AVAILABLE ONLY ON REQUEST.

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