Pratap Ramanaiah

#**-* ******** ***** **** Road, Valasaravakkam, Chennai – 600087.

Email: - ado0i9@r.postjobfree.com

Ph: +91-984*******

OBJECTIVES

Dynamic and result oriented professional with 13+Years of work experience, looking for suitable and challenging career in a professionally managed organization, where acquired education, training & experience can be applied to contribute for organizational growth and to foster own skill sets.

PROFESSIONAL EXPERIENCE

Team Manager Teleperformance Global 29/05/2018 – 06/05/2020

Assistant Operations Manager Accenture Solutions Pvt Ltd 31/08/2016 – 26/07/2017

(Service Delivery Ops Lead)

Senior Lead Executive Flsmidth Ltd 27/02/2013 – 05/08/2016

Senior Officer Wipro Ltd 19/03/2010 - 22/02/2013

Sr. Team Member Ford Business Service Centre 15/10/2007 – 22/01/2010

Officer SCB - Scope International 05/01/2006 – 04/10/2007

PROFESSIONAL SUMMARY

Tele-performance Global Services

Business/Client Management

Manage customer relationships through regular communication with clients through daily and weekly calls.

Attend customer calls and meetings, proactively flag issues and prevent surprises.

Harmonize with the Business Accounting team and internal partners to resolve issues related to payments.

Prepare and report process/Team performance metrics to stakeholders.

Manage and resolve escalations raised by customers.

Review team’s BAU, including but not limited to invoice processing, exception handling, audit requests, payments, query handling and various other analysis.

Responsible for initiating AP Governance call and controlling of the team.

Initiate and Adopt best practices from other processes/verticals.

Initiated and completed few GREEN BELT projects which include conversion of check to ACH, Mitigation and recovery of duplicate payments, Check escheatment and Centralisation of MIS reporting.

Played an important role in introducing RPA (Process Automation) in the process. Helped in testing and coordination with RPA team.

Process Management

Ensure proper documentation and knowledge transfer as per project plan. Ensured baseline values adherence for all Service Level Agreements.

Knowledge Management

Prepared process manual and documented all changes in the process/Metrics and worked with internal team to ensure the same is being addressed and closed.

Team/People Management

Provide guidance and mentorship to team.

Capacity planning and daily team monitoring.

Conduct PDR and provide feedback to the team.

Identify training needs for direct reports and ensure developmental trainings needs are met.

Involve in people hiring and provided learning path for the team.

Accountable for performance management, talent development and succession planning.

Deliver communications received from senior management to team members and made sure the same is adhered.

Accenture Solutions Pvt Ltd

Managed daily BAU which include Scanning, Invoice Processing, Exception Handling, Vendor master data maintenance, Payment processing, T & E, GL reconciliation and Internal & external customer queries.

Liaising with suppliers, managers and portfolio accountants for resolving issues.

Responsible for maintaining SOD conflicts within the team.

Responsible for monitoring and presenting daily metrics, KPI’s and OPI’s to internal and external stake holders and providing necessary RCA for the fall outs.

Creation, review and updating desk top procedures for a variety of processes within the department to ensure adherence to company policies.

Managing different audits including process audit, Internal & external audit, Business controls and SOX.

Driving continuous process improvement initiatives including improving process effectiveness, productivity improvement, sharing best practices and centre of excellence.

Flsmidth Ltd

Successfully transitioned various P2P and supporting functions from the sister company location (US - PA) within the agreed timeline involving Work flow analysis, Resource identification, training and process documentation.

Responsible for Service Delivery of Bethlehem - Accounts Payable.

Ensure proper documentation of processes & training of associates on the processes.

Drive and implement Process Improvements & Productivity Measures in teams/processes

Assisted in planning and execution of Month end closing on timely manner.

Reviewed Aged Payables and ensured all old invoices are paid as on due date.

Monitor Debit balances and take appropriate actions.

Create necessary Back-ups for the critical activities.

Support Audit and ensure timely response and submission of documentation to auditors.

Shared and discussed the Monthly performance and CAPA report of the team with clients and made sure that all KPI’s are met.

Involve in automation and process improvement initiatives.

WIPRO Ltd

Successfully transitioned part of the Order to cash (Chargeback) process from San Diego to Chennai location.

SME for entire chargeback process and spearheaded a team of 6 processors.

Investigated customer’s request for chargeback.

Backup documents are collected against the claims received from the customers and same was forwarded for approvals to process genuine claims.

Contacted Warehouse & Logistics for the shipment details.

Validated Proof of delivery, packing list and manifest with invoice copy and issued credits for the disputed amount.

Differentiated materials based on the model numbers and prepared reconciliation form for the credit received from warehouse.

Contacted customers for due amount (collections) for the invalid claims.

Initiated Dunning process to customers.

Created and checked the returned materials using ATR#, validating the shortage claims.

Fixed the pricing issues and unearned discount disputes.

Trained new employees and was a single point of contact for any query with regards to the process.

Ford Business Service Center

In-charge of handling a 5-member team who would be processing reject-re entry of accounts send by the BC (Business Centre).

Disbursement of checks to their respective accounts.

Monitor daily volume processed by the team members and prepare scorecard.

Responsible for investigating escalated cases sent by the customer.

Daily team metrics is completed and forwarded with required details before COB to top management on a daily basis for compilation during the year.

Responsible for generating MIS reports and submitting the same to Management.

Introduced and implemented various templates to reduce the processing time.

Preparation of Vendor Reconciliation Statement and updating the same to outstanding Suppliers.

Prepared Variance Analysis for Accounts Payables Department.

Acted as a backup for Team Leader during the Month end closing of AP books.

Handled Client and supplier Escalations.

Standard Chartered Bank – Scope International

Manual reconciliation of personal and auto loans with the help of excel on a daily basis.

Performed error free reconciliation as per procedures and DOIs using reports from CCMS, Hogan, PSGL and Storqm, and scanned documents received from CPC.

Ensured effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues.

Acted as a back-up for any other type of reconciliation as advised by TLs, Line Manager, Unit Manager or Head, GRH.

Assisted TL/Manager in performing KCS (Knowledge Center Support) and ensure timely rectification of all gaps to ensure process robustness.

Handled customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT.

Effectively escalating or highlighting the process gaps to the line managers, so that the same can be addressed at the early stage.

COMPUTER & OTHER PROFICIENCY

Working knowledge of:

oOracle 11i

oCitrix & TRIMS Imaging

oMS-Office Suite (Word, Excel, PowerPoint, Visio)

oEpiplex (Process Screen Capture).

Advanced Diploma in Computer Applications.

Diploma in Multimedia.

OS known - Windows 98, 2000 & XP.

Six Sigma Green belt trained.

ACADEMIC CREDENTIALS

B.com (FT) Sindhi College, Chennai (1998-2001)

M.B.A (FT) Madurai Kamaraj University, Madurai (2003-2005)

P.G.D.M.M (PT) Madurai Kamaraj University,Madurai (2004-2005)

PERSONAL DETAILS

Languages Known : English, Hindi, Telugu and Tamil.

Passport Number : XXXX0609

No of transitions done : 4

Current Location : Chennai

Willing to relocate : Yes

Date of Birth : 26-10-1979

Declaration

I hereby declare that the above information furnished is true to best of my Knowledge and belief.

Date: Yours Faithfully

Place: Chennai [Pratap R]

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