SKILLS Data Entry Microsoft Office Word Excel Outlook Good

PAMELA ANN BAGGS

**** ********* **. *********, ******* 32526

850-***-**** ******.*****@*******.***

BUSINESS ADMINISTRATION

Dedicated and experienced Business Administration professional with results-charged career in growth and profitable leadership of dynamic enterprises. Expert in identifying and creating opportunities from seed concept. Accustomed to and effective in making decisions and overcoming complex business challenges. Consummate leadership incorporating interactive, motivational, and decisiveness.

Accounts Payable / Receivable Reporting Policy Development Process Improvement Technical Support Operations Management Budgeting Purchase Orders Supplier Relations Credit and Collections Corporate Compliance Communications Mentoring / Coaching Customer Service Logistics Records and Database Maintenance Multi-site Management Complex Documentation IT Business Analysis and Support Field Support Mortgage Processing Bookkeeper * Credit and Collections

SKILLS

Data Entry * Microsoft Office * Word * Excel * Outlook * Good Communication Skills * Active Listening and Learning * Outstanding Customer Service * Organization Tools * Coordination * Critical Thinking * Time Management * Complex problem Solving * Accounting Principles and Practices * Multitasking * Dependability * Interactive * Independent * Analytical Thinking *Resourcefulness * Social Orientation * Innovative * Attention to Detail and Accuracy * Integrity * Quickbooks * Team Player * Dependable * 10-key Calculator * Credit/Collections

PROFESSIONAL EXPERIENCE

UNEMPLOYED – August 2021 to Current

FMC MANAGEMENT SERVICES, INC. (Pensacola, Florida) February 2021 - July 2021

Bookkeeper

Bookkeeper for 22 of the 44 divisions each month

Reviewed deposit slips verifying with actual bank records

Verified reports from two system Para Data and ABS

Completed bank reconciliations, create, and apply month-end journal entries accordingly

Prepared Reports for the Financial Officer

UNEMPLOYED – November 2020 – January 2021

NAVY FEDERAL CREDIT UNION (Pensacola, Florida) March 2020 – November 2020

Mortgage Processor

Gathering information for the loan application, and to ensure compliance with established guidelines and federal regulations

Evaluating applications for reasonableness and escalates issues as needed

Collect data from clients: their assets, salaries, debts and employment status, credit histories for application

Coordinate and review information from third parties such as appraisal, title, and insurance

Reviewing file documentation for missing or erroneous information and completeness prior to submission to underwriting

Manage the pipeline to ensure workflow is appropriately prioritized to meet loan application deadlines

Assist Loan Officer with requests and tasks needed to complete and process applications and submit approved mortgage loan to closer

Deliver stellar customer service

AEROTEK, INC. (Pensacola, Florida) May 2019 – March 2020

Mortgage Administration for Navy Federal Credit Union

•Assigned new construction mortgage loan application

•Ensured compliance with established guidelines and federal regulations

•Examined real estate purchase contracts for new construction

•Researched postal address, verifying property type (townhouse, condominium, single family)

•Add the predetermined fees applicable for the state of purchase, community property state, property type

•Verification completed 3 Day Documents issued through a secure network to the member

UNEMPLOYED- (Relocated back to Pensacola, Florida) March 2019 – May 2019

MAGNOLIA GAS, INC. (Pass Christian, MS) - August 2017 – February 2019

Office Manager

Managing the daily operations of office with organizational and time management skills

Supervising, mentoring, and delegating assignments to office staff

Established accounting policies, and procedures

Prepare itemized invoices, record purchases, and services rendered

Generate, reconcile, and post all payments received for point of sale, on account and collection accounts

Maintain records, batch entries, and work orders for a paperless system

Handle customer concerns, account adjustments, service requests, and high volume of calls

Maintain rental leases, permits, licenses, and intercompany transfers

Charismatic and well-presented delivering world-class customer service

PRIDESTAFF (Gulfport, MS) February 2017 – July 2017

Prepared bank deposits for numerous divisions

Posted all deposits and credit card payments to customer’s accounts

Posted all deposits into numerous financial institutions using their data entry websites

Balanced each bank account daily

UNEMPLOYED- (Moved to Pensacola, Florida) November 2016 – February 2017

AMERICAN CONCRETE SUPPLY, INC (Cantonment, FL) - April 2014 – November 2016

Sales and Marketing Coordinator

Delivered key support to all levels of management

Searched multiple websites to locate projects, blueprints and building permits of commercial and residential property

Reviewed plans requiring specifications for ready mixed concrete

Composed, organized, and prepared relative data

Prioritized, formulated, and distributed bids to contractors providing submittals of pertinent documentation

Achievement(s):

Streamlined Salesman project documentation

Restructured and resolved workflow problems of project creating bidding documents

Accounts Payable and Inventory Administrator

Managed accounts payable, receivable and inventory for four separate companies

Prepared approximately twenty-five purchase orders per day.

Verified items on purchase order(s) matches invoice

Researched, reconciled discrepancies by requesting credit memo or an invoice replacement

Requested credit memo or complete invoice replacement

Prepared Invoices with general ledger code(s) to complete data entry into QuickBooks

Performed cash evaluation prioritizing payments required for producing weekly check run

Balance and generated accounts receivable, accounts payable and inventory tabulations at month-end providing reports to upper management

Dispatch Manager

Gathered and analyzed data to determine Logistics and areas in need of improvement

Implemented team meetings reviewing performance

Developed, maintained, and generated reports daily, weekly, and monthly on performance, customer service and job-site related issues

Create daily work schedule

Held meetings with drivers, plant operators and equipment operators to train in customer service, requirements of there specific job descriptions

Achievement(s):

Reduced man-hours, within 1 year. Monitored, tracked, analyzed, and evaluated data daily

Trained personal on new process and procedures. Designed, Streamlined, simplified, utilized tracking system to create schedules for drivers, batch plant and loader operators, training programs

NAVY FEDERAL CREDIT UNION (Pensacola, Florida) - February 2012 – July 2014

Mortgage Loan Reviewer

Gathering information for the loan application, and to ensure compliance with established guidelines and federal regulations

Evaluate and Identify circumstances requiring additional documentation to determined eligibility of loan.

•Evaluating applications for reasonableness and escalates issues as needed

Review all data collected from clients such as their assets, salaries, debts and employment status, credit histories for application

Assess information from third parties such as appraisal, property title and insurance

Reviewing file documentation for missing or erroneous information and completeness

Determine the level of risk of lending

Deliver stellar internal customer service

NAVY FEDERAL CREDIT UNION (Pensacola, Florida) – continued

Achievement(s):

Facilitated and expedited processing approval and closing for incorrectly processed VA loans through identification of procedural breakdown in approval process, compiled loan options for customer ensuring all VA regulatory requirements were met for approval

READY MIX USA HOLDING CO - Pensacola Ready Mix Division (Pensacola, Florida) April 2008 – October 2011

IT Field Technician

Provided excellent IT support and collaborated with team members

•Installed and maintained computer network equipment, routers, desktops, laptops, Wyse terminals, and printers

•Maintained Technical support for maintained software applications including MAS 500, Command/Alkon, the Time and Attendance to include MS Office

•Gathered and identified all computer hardware serial numbers for 3 division across 10 plants assisting operations and verifying for each division

•Performed A/R, Credit/Collections and A/P functions including providing back-up for Payroll

Achievement(s):

Improved accuracy of documentation relating to assets for 3 divisions by developing report reconciling current asset documentation and incorporating additional equipment or equipment no longer on premises

Business Analyst

•Served 22 divisions throughout the Southern Region: Alabama, Florida, Georgia, Tennessee

•Collaborating across IT departments included networking, data housing, field technicians, business analyst, outside vendors, and project managers

•Replaced software applications and computer hardware

•Served as liaison between business units, internal and external customers with software development teams demonstrating vast knowledge of business software applications

•Extracted data, analyzed systems, divisional requirements, generated detailed documentation of business systems operations, produced workflow and program functions, developed process and procedures, and customized software, coordinating with individual IT team members in drafting, critiquing, and defining restructuring

•Submitted proposals for equipment, software applications, contracts and warranties

•Conducted divisional interviews, included General Managers and Accounting Managers

•Diagnosed differences in software systems, resolved divisional system requirements, and system requests

•Extracted, manipulated and integrated data into software applications utilizing Excel, CVS, and/or SQL statements depending on system platforms to update requirement

•Created testing scripts, tested systems, executed reporting, and prepared logs on pass or failed specifics

•Authored user manuals with detailed instructions, screen shots and extensive training presentations

•Managed electronic Time & Attendance software and purchasing equipment for new acquisitions

Replaced equipment, timecards, updated software applications modified maintenance contracts

Achievement(s):

Successfully developed structure of Mas 90 software application achieving divisional requirements with minimal charges by communicating with IT Manager explaining concerns of software not rising to expectations of divisions and recommending alternative solutions.

EDUCATION

High School Diploma - Wauconda High School, Wauconda, IL

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