Customer Service Care

Cortez Hogan

Customer service representative with 1+ years of experience in telephone customer service, tech support, and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data. As well as digital communication and customer support. Live chat and responding to emails. I have approximately 1 year of sales experience as well. 5713 Redstone Dr Apt A Killeen,Tx 76543 512-***-**** **********@******.*** WORK EXPERIENCE

Teleperformance — Customer Service Rep

EDUCATION

CrossRoads High School — High School Diploma

01/2021 to Present, Killeen,Tx

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues

Upsell if required

Schedule appointments

08/2020 to 01/2021