Information Technology Support

EDUCATION

Governors State University, University Park, IL, May 2016

Bachelor of Science in Information Technology

Upsilon Pi Epsilon – Inducted April 11, 2015

Kankakee Community College, Kankakee, IL, Graduated May 2013

Associate in Arts

ACCOMPLISHMENTS

Final Project in IT Project Management: created a project charter to setup a student computer lab with forty pcs and instructor PC and AV. Project included an organizational chart, task list, deliverables list, Pert chart, GANTT chart, risk list, PC checklist, communication plan, equipment cost list and a milestone sign-off. MS Visio, MS Project and MS Excel were used to complete this project.

Final Project in Intro to Networking: Designed a network using Cisco Packet Tracer to configure switches, routers and computers. Each device had to be configured correctly along with the pricing of the items used. Project was to be designed for a network that had fifteen employees.

Linux class project was creating my own script along with the listing of the twenty utility commands with their outputs. The project comprised of downloading a distribution’s ISO (Bodhi Linux) and installing it in a virtual machine. Created instructions on how to perform installation including the following creating directories, generating files in the terminal, making a script with nested decisions, constructing a looping script and executing it along with combining text files. A basic algorithm, flowchart and pseudocode were constructed to support the scripts created as well. Additionally Fedora was used with Bash shell to configure PSI variables and to navigate a file system. Perl was used to identify and use data types, sort information and set up HTML Web pages.

Virtualization course consisted of creation of clones, SCSI hard drives with allocating amount of memory, creating virtual hard disks using Hyper-V manager, compacting virtual hard disks, creating snapshots, configuring DHCP settings, configuring virtual switches with Virtual Switch Manager and setup of network adapters. Also installed Virtual PC 2007 and configured BIOS boot devices. Installed Windows Server 2012 along with Active Directory (AD), downloaded Microsoft Server Datacenter, created partitions, created NIC teaming, created a console with plug-ins, installed server roles, added new drives, installed users on server, created folders on partitions, generated shares via the Server Manager, mapped network drives, created shadow copies, set up scopes through the DHCP role, statically assigned IP address to server, set IP address range and lease duration.

WORK EXPERIENCE

Application Analyst-Riverside Medical Center, Kankakee, IL-August 2020-present

Provide application support, updates, and maintains all dictionaries and directories for all Patient Financial Services Applications (including but not limited to OnBase, Horizon Business Folder, Affinity, Passport/Intellisource, and Claimsource).

Oversees the development and maintenance of documentation and policies and procedures for Patient Financial Services Applications.

Monitors system processes and troubleshoots errors.

Develops and delivers introductory and advanced system training for users.

Troubleshoots issues related to queues, worklists, workflow, and accounts and provide solutions in a timely and efficient manner.

Service Technician II-CSL BEHRING, Kankakee, IL-May-2019-J-2019-June 2020

Provide technical knowledge of PC and notebook hardware/software, printers, network, including hands-on troubleshooting experience.

Update asset inventory with new or replaced devices.

Knowledge of Hardware: desktops and laptops, LaserJet printers, Zebra Printers.

Proficiency on software packaging and deployment (MS SCCM).

Backup software packages (CommVault, Backup Exec, etc.)

Networking: basic knowledge of Ethernet networking.

Communication and customer service skills -Problem determination and troubleshooting.

Image and deployment of end-user devices.

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Prepare evaluations of software or hardware and recommend improvements or upgrades.

Work with administrator to implement or automate procedures with the use of scripts or specific software.

Technical expertise on workstation hardware and supported software, local area networks (LANs), network operating systems, network cabling topologies, and industry standards.

Technology Assistant-Bradley-Bourbonnais Community High School, Bradley, IL-June 2017-May 2019.

Provide assistance for the implementatio of technology school wide, and assure maximum operational effectiveness by supporting the use of technology with students, faculty, and district staff

Maintain technology throughout the district and district partner facilities.

Provide IT support to students, faculty and staff by prioritizing, troubleshooting and resolving problems quickly.

Escalates technology installation and support issues to the technology director as appropriate.

Assist with maintenance of server, desktop computers, laptops, Chromebooks, and peripherals.

Assist with the installation of hardware, software, apps and cloud based tools.

Assist with the maintenance of the local area networks and wide area networks.

Assist with the development and maintenance of the school website.

Log and track incidents and requests from identification through resolution help desk system. Follow up to ensure incidents are resolved, requests are filled and customer communication is complete.

Assist with training of faculty, staff, and administration on technology procedures.

Level 1 Support Analyst-Amerihub Technologies, Orland Park, IL January 2016-January 2017.

Answer phone calls.

Use Remote desktop support to assist clients.

Troubleshooting of user and system issues.

Install and configure software/hardware applications.

Provide general IT end user support.

Create tickets in Zendesk application.

Assist clients in the field when needed.

Administrative-level management and maintenance of Amerihub-owned and/or customer-owned computers, telephone systems, servers, networking equipment and applications.

Image Processor I – Centrue Bank, Kankakee, IL, September 2003 to December 2005

Typed and balanced customers’ bank, real estate and credit card accounts.

Encoded and organized clients’ checks; prepared and sent for shipment to the Federal Reserve with our mail carrier.

Prepared and sent out the customers’ bank statements.

Received, fulfilled, and mailed branches’ requests for new check orders.

Cashier – Toys R Us, Bradley, IL, November 2002 to January 2003 (Seasonal)

Assisted customers on the sales floor and informed them of sales and promotional offers.

Image Processor – Kankakee Federal Savings Bank, Kankakee, IL, October 2001 to July 2002

Typed and balanced customer’s accounts; handled requests from other bank branches for customers.

Encoded customers’ checks and prepared them to go to the Federal Reserve.

Shredded or properly disposed of bank account information as directed.

Patient Registration-Provena St. Mary’s Hospital, Kankakee, IL, November 1999-October 2001

I registered patients for the Emergency room, for admission or for tests at the hospital.

Acquired orders from doctors and surgeon’s for their patients.

Informed patients of rules and regulations of the hospital and their insurance.

Assisted patients to their rooms if needed.

Retrieved medical records for doctors upon their request.

Contact this candidate