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AMILA KLJUVIC

Kljuvicemina9wgmailcom 813-***-**** Tampa, FL 33619

Experience

OneBlood Tampa, FL © Kept work areas clean, neat and free of safety hazards to maximize

‘Team Leader efficiency,

06/1996 - 03/2020 © Delegated daily tasks to team members to optimize group productivity.

* Promoted to leadership position in recognition of strong work ethic and

provided exceptional customer se

mbers to work to build

customer satisfaction and loyalty, to support retention and growth

* Assessed, motivated and empowered team m

¢ Fostered positive employ

training and development coaching,

elationships through communication,

© Mentored newly hired employees on machine operations and

implemented training on safety procedures to prevent injur

© Conducted inspections of equipment before, during and after shifts to

immediately resolve issues that could cause project delays.

© Counted, sorted and stacked finished pieces for easy access.

* Developed and implemented policies, procedures and process

improvement initiatives to improve retention rates and increase customer

satisfaction.

© Offered constructive criticism regarding quality assurance on team phone

calls

© Identified equipment issues using troubleshooting techniques to keep

machinery fully operational during shifts

* Adjusted machines for speed control and wood feeds to promote

production of quality products.

© Resolved [Type] and [Type] issues by using skills in [Skill] and [Skill] and

escalated high-level issues to [Job title] for assessment

© Reviewed specifications and directions carefully to determine precise set

up for production equipment according to specifications

# Maintained high standards of customer service during high-volume work

shifts and fast-paced operations.

# Monitored team progress and enforced deadlines.

* Counted inventory, resolved discrepancies and completed paperwork to

keep system accurate and current

# Integrated process improvements to increase overall workflow

# Organized and prioritized incoming work orders and optimized team

workflows and resources to handle dynamic demands.

Documented production levels, materials used and special incidents to

keep management informed of daily activities.

# Developed and monitored weekly staff schedules.

© Kept work flowing smoothly in and out of department by working closely

with shipping, warehouse and other personnel to coordinate movements.

* Rotated through series of different stations based on team needs.

© Followed staffing strategies to achieve production goals.

Education and Training

Medicine School of Sarajevo Sarajevo

Master of Science in Nursing Practice

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