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Pawn Broker Customer Service

Fayetteville, NC
October 14, 2021

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Damarys Ferrin

Experienced bilingual Customer Service Representative

Fayetteville, NC 28303


Authorized to work in the US for any employer

Work Experience


Olive Garden - Fayetteville, NC

September 2016 to Present

Provide exceptional customer service.

Taking and placing orders through the POS system. Communicate and solve customer issues. Cash management

Awarded with Employee of the month for the the month of March 2018. Wireless Expert

Mobile Now - Fayetteville, NC

October 2015 to August 2016


Achieve personal sales goals. Communicate and demonstrate all Sprint products, services. Conduct out reach campaigns such as outbound calling to new and establish customers. Perform accurately the day to day retail operations of the store.


Achieved and surpassed company set and personal sales goals Maintained the highest APO in the store for the entire month. Excelled in genrating new customers

Skills Used

The ability to communicate with customers fluently in English and Spanish. Pawn Broker

Parker Pawn Shop - Fayetteville, NC

June 2014 to August 2015


Assist customers with loans. Maintain accurate account information for our company and our customers. Balance cash drawer on a daily basis. Provide fast and friendly customer service Skills Used

Complete customer satisfaction. Maintain accurate cash drawer. All while achieving profit from the previous year.

Lead Sales Manager

The Kangaroo - Fayetteville, NC

March 2012 to February 2014


Provide top quality service, and assistance to customers; coach store employees and work with the store manager to maintain a safe efficient profitable store. Supervised and directed store employees. Monitor and maintain proper store conditions. Assisted in the hiring, training and development of employees. Performed job related tasks as assigned. Accomplishments

Increased profit from previous year to date sales. Maintained a above average quality control year to date. Skills Used

My ability to communicate efficiently with customer, vendors and management helped drive our profit margin in the green. Training employees to develop the same ability also assisted in our achievements overall as a team.

Sales Floor Manager

Trade It Inc. - Fayetteville, NC

November 2011 to February 2013


Work in a customer oriented environment. Maintain a profitable sales goal. Apply and educate customer about the return policy when necessary. Preform monthly promotions to drive up the our underlined goal.


Achieved profit goals from the previous year, As a team. Skills Used

Demonstrated customer friendly attitude and used my ability to communicate with Spanish speaking customers fluently. Communicated with our team to reach the goal at hand together. Education

Miami Springs Sr. High - Miami Springs, FL

1992 to 1996


Bilingual, Spanish

Additional Information

References available upon request.

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