Customer Consultant Housekeeping Manager
Resume:
FOH ADMINISTRATOR /
HOUSEKEEPING MANAGER
PROFILE
Originating from a humble background, in my positions as receptionist, reservationist and administrative assistant within the Hospitality Industry, I have learned the most important aspect is to be able to ensure that your clients are treated in a prompt, friendly and courteous manner, whilst at the same time making sure that the highest standard of cleanliness, comfort and safety are always adhered to. My pleasant manner and excellent communication skills allow me to diplomatically conclude any client’s issues that may arise. I have an authentic style, natural curiosity, and warm way with people.
I possess a relentless drive to have a broad impact rather than just deliver results and can work under pressure to meet goals and multi-task to achieve goals without cutting corners and losing sight of core values.
I always put the clients at the heart of everything I do. I am a team player and due to my curious nature through studying different cultures enables me to get along great with various types of colleagues and clients.
I am ready to take the next step in my career and add value to a company in need of my skills.
PERSONAL DETAILS
SURNAME: Card
FULLNAMES: Johanna Petronella (Ronel)
ID NUMBER: 750***-****-***
MARITAL STATUS: Married
DEPENDANTS: None
NATIONALITY: SA Citizen
FIRST LANGUAGE: Afrikaans (Read, Write, Speak)
OTHER LANGUAGES: English (Read, Write, Speak)
CONTACT NUMBER: 074-***-****
EMAIL ADDRESS: ado03c@r.postjobfree.com
EDUCATIONAL BACKGROUND
HIGH SCHOOL ATTENDED:
Parys High School
HIGHEST GRADE PASSED:
Grade 12
SUBJECTS:
Afrikaans
English
Typing
Biology
History
Business Economics
INSTITUTE:
Technikon RSA (1997)
QUALIFICATIONS:
Certificate – Public Management and Administration
SUBJECTS:
Communication in Afrikaans
Public Administration
Regional Development
Personnel Administration
INSTITUTE:
Compu Plus Training (July 2014)
QUALIFICATIONS:
Certificate – Microsoft Office 20017 – PC Literacy
SUBJECTS:
MS Word
MS Excel
MS Power Point
MS Outlook – Level 1 & 2
INSTITUTE:
Wildlife campus
SUBJECTS:
Game Lodge Management
Wildlife Management- Currently still studying.
Anti-Poaching – Currently still studying.
FGASA Level 1- Currently still stydiyng
INSTITUTE:
Coursera
SUBJECT:
Fundamentals of Social Media Marketing
Social Media Marketing Management
CAREER DETAILS
COMPANY:
@Home Maintenance
July 2020 – Current
Co-Owner
DUTIES:
• Undertake daily administrative tasks to ensure the functionality and coordination of the business activities
• Conduct market research and analyse consumer rating reports
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.
• Develop and maintain content and communications for marketing
• Plan and prepare application focused content specifically for publication and sharing across different social media channels, including social media posts, emails, newsletters etc
• Maintain up to date archives of all marketing files
• Evaluate ideas for marketing to assess feasibility
• Plan and implement social media marketing for specific marketing goals
• Research relevant sources for content, such as industry media and social media outlets
• Keep up to date with best practices in writing for the web and social media
• Keep up to date with industry specific trends and activities that are utilized to communicate with customers
• Overseeing financial operations of purchase and expenditure for the business
• Ensuring constant communication between the business and customer to build a relationship
COMPANY:
Karongwe Portfolio
Shiduli Private Game Reserve
4* Tourism Grading
September 2019 - Current
Housekeeping Manager
DUTIES:
• Supervising room attendants and cleaning staff, checking that rooms are cleaned to a high standard.
• Drawing up a shift roster for staff.
• Training of new employees.
• Stocktaking and ordering cleaning equipment, linen, and room amenities.
• Checking for faults or damage and arranging repairs and routine maintenance work.
• Managing budgets and controlling costs
• Making sure staff work to health and safety rules
• Acting as Duty Manager in the absence of the General Manager
• Responsible for planning, organizing, and developing of the overall operation of the housekeeping department including Laundry and the Public Area staff in accordance with Lodge Standards and guidelines along with assuring the highest degree of quality guest care is always maintained.
• Recommendation of upgrades when needed.
• Maintaining of inventories.
• Maximizing communication to ensure smooth operation of the department.
Retrenched due to Covid-19
COMPANY:
Mabula Private Game Reserve
Mabula Share Block Companies Division
4* Tourism Grading
May 2015 – November 2019
FOH Administrator
DUTIES:
• Dealing with guests’ complaints and compliments
• Weekly guest questionnaire feedback via email
• Weekly Tea with guests, hosting and interacting
• Weekly Braai with guests, hosting and interacting
• Marketing of available timeshare for sale, leads to agents
• Stock Control – Monthly stock take, ordering
• Assisting with monthly days off roster and annual leave roster for full staff compliment
• Assisting with budget comparison – monthly and annually
• Compiling weekly arrivals list, managing special requests, VIP guests: Meet and Greet
• Liaison with Holiday clubs daily – stock and arrivals
• Rentals – rates, specials, and marketing
• Assisting with budget – Front Office: proposal and monitoring
• Orders – Stationery and consumables monthly as well as controlling stock
• Daily cash ups and banking
• Assisting with cash collections summary monthly
• Assisting with weekly reports
• Collection and capturing of all invoices for Timeshare, submitted to Head office weekly for payment.
• Front office and Reception office – guest service and admin thereof
• Public relations – guest welfare and guest entertainment
• Resort standards in house guest feedbacks and scores and RCI scores and guest feedbacks
• Occupancy stats on a weekly basis
• Update of rental calculations and safari guides feedback report as well as the guide of the year report – weekly
• Assisting and advising guests via email and telephone enquiries
• Preparing welcome packs for guest on check in
• Check in and checkout of guest and directing guests to units and assisting with request throughout their stay – 77 units
• Assisting in Lodge games room and Modjadji entertainment area (guests’ relations)
• Preparing game drive request pre bookings for guests – weekly liaising with the wildlife activities centre
• Resort policies, procedures, and agreements
• Assisting with asset register
• Obtaining quotations
• Performed job functions with attention to detail, speed, and accuracy
• Managed discrepancies involving check-in / check-out process
• Maintaining a clean work environment
• Working closely with housekeeping and maintenance regarding guest requests and complaints to ensure the smooth operation of the resort.
Reason for Leaving: To expand knowledge within the Tourism Industry.
COMPANY:
Suecra Soaps
June 2007 – May 2015
Co –owner
DUTIES:
• Build up client base through extensive marketing research
• Weekly cash up and banking
• Manufacturing of Soaps and by products using glycerine and vegetable-based soaps and pure essential oils
• Packaging and delivery to clients
Reason for leaving: Offered permanent position at Mabula Private Game Reserve
COMPANY:
Danels Auto Craft
January 2003 – February 2007
Co-owner
DUTIES:
• Data capturing
• Administration and customer related telephone enquiries
• Order and receiving of spares and goods for automotive repairs and paint
• Credit control – advising customers on payments
• Receiving payments and issuing receipts
• Daily cash up and monthly reconciliation
• Weekly cash reimbursements
• Weekly wage pays outs
Reason for leaving: Divorce.
COMPANY:
Credit Indemnity
July 1998 – November 2002
Credit Controller / Teller / Customer Consultant
DUTIES:
• Daily and monthly branch cash reimbursements
• Daily cash up and banking
• Advising customers on loan applications and regular loan repayments
• Confirmation of employment and personal references
• Assisting customers in loan applications and information
• Administration and Filling
• Assisting customers with telephone enquiries
Reason for Leaving: Opening of Danels Auto Craft with Partner
COMPANY:
Department of Customs and Excise
1993 – 1997
Senior Customs and Excise Officer
DUTIES:
• Data Capture
• Administration and Filling
• Assisting clients with telephone enquiries
• Sending and receiving - faxes and orders
• Stock taking
• Providing customer service
• Assisting in various daily operations
Reason for leaving: Moving to Private Sector to gain experience.
Systems knowledge:
• Inkeeper
• Semper
REFERENCES:
Luette Engelbreg
General Manager (Timeshare)
Mabula Private Game Reserve
ado03c@r.postjobfree.com
Sherley Richards
Assistant General Manager (Lodge)
Mabula Private Game Reserve
ado03c@r.postjobfree.com
Melissa Thurley
Rooms Divisional Manager (Timeshare)
Mabula Private Game Reserve
Tessa Bezuidenhout
General Manager (Shiduli Private Game Reserve – Karongwe Portfolio)
Mrs S Hanni
Director – Karongwe Portfolio
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