EBONY PRICE

**** **** **., *********, ** ***** H: 680-***-**** ado037@r.postjobfree.com

SUMMARY

Diligent PROFFECIANAL offering 15-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

SKILLS

Clerical Customer and Personal Service

Reading Comprehension Time Management

Administration and Management Coordination

Critical Thinking Judgment and Decision Making

Active Learning Complex Problem Solving

Telecommunications Sales and Marketing

Food Production

Clerical

Critical Thinking

Client

Clients

Databases

Decision Making

Fashion

Managing

Marketing

Evaluate patients

Problem Solving

Progress

Reading

Sales

Supervision

Telecommunications

Telephones

Time Management

Treatment plans

Infection control procedures

Quick problem solver

Collecting vital signs

Respiratory equipment training

General housekeeping ability

Monitoring fluids

Calm and level-headed under duress

Medical terminology knowledge

Documentation procedures expert

Grooming and bathing assistance

Collecting specimens

Able to lift 200 pounds

Electronic charting

Patient relations

Detail-oriented

Quality assurance controls

Reliable transportation

Valid NE driver's license

Understands medical procedures

Understands mobility assistance needs

EXPERIENCE

12/2018 to 07/2019

Certified Nursing Assistant

Samaritan Medical Center Watertown, NY

Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures

Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status

Documented patient intake and dietary requirements and assisted with feeding

Responded to patient alarms and needs-assessment requests to identify course of treatment

10/2016 to 09/2018

Customer Service Representative

Convergys Corporation Watertown, NY

Addressed customer service inquiries quickly and accurately

Consulted with customers to determine best methods to resolve service and billing issues

Tracked each interaction for auditing, reporting and training purposes

Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume

Maintained revenue streams by exhausting every option before offering refunds

Trained 6 new employees each quarter in procedures and policies in order to maximize team performance

01/2015 to 06/2015

Student Loan Advisor

Omaha, NE

Answer telephones and give information to callers, as well as addressed inquiries including loan payoffs, loan terms and also loan extensions.

I also took messages, and transferred calls to appropriate individuals.

Create, maintain, and enter information into databases.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

04/2013 to 02/2015

Care manager

Sunrise Assisted Living Omaha, NE

Advocate for clients or patients to resolve crises.

Advocate for clients or patients to resolve crises.

Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.

Modify treatment plans to comply with changes in clients' status.

Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan while managing a team of fifteen caregivers including supervision of all patients.

09/2012 to 10/2013

West Communications National Business Ordering Omaha, NE

Addressed customer inquiries and resolved complaints in a timely and accurate fashion.

Made reasonable procedure exceptions to accommodate customers and ensure satisfaction.

Fielded a minimum of one hundred and sixty inquiries per day.

05/2007 to 01/2012

Certified Nursing Assistant

Longwood Health Care Center Longwood, FL

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets

Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage

Documented information in patient charts and communicated status updates to interdisciplinary care team

Managed and maintained patient rooms, shared-living areas and nursing stations

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness

EDUCATION AND TRAINING

2011

Medical Assistant

Associate of Applied Science

Lincoln Technical institute - Winter Park, FL

2019

Certified Nursing Assistant: Certified Nursing Assistant

Sameritan Medical Center Watertown, NY

Completed professional development in Nursing

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