SELECTED SKILLS & EXPERTISE
●Effectual customer service skills ●Clinical Case Management
●Excellent communication skills ●Critical Thinking Skills
●Emotional Intelligence, and empathy skills ●Advance Computer Skill
●Effective Delegation Skills ●Ethical Decision-Making Skills
SUMMARY OF QUALIFICATIONS
• Explained various insurance policies and educated clients on their health insurance options.
• Helped clients navigate, health plan systems, to purchase suitable plans.
• Provided outstanding customer services and build effectual client relationships to up to 150 clients per day marketing Health Insurance Plans.
• Data entry experience demonstrated complex analytical critical thinking skills.
• Helped provide security through Life/Health Insurance to families throughout America.
• Coordinated, lead, monitored and supervised up to 79 employees and physical resources
of the department in healthcare role.
• Delegated daily assignments, conducted monthly staff meetings.
• Resolved staff conflict and provided resolutions in healthcare role.
• Completed E-time duties bi-weekly to ensure staff is paid accurately and on time.
• Four years’ experience in call center environments.
• Youth Pastor function as Sunday School Superintendent for the youths.
• Attend ministerial association meetings, conduct funerals, perform weddings.
• Provide meals on wheels, clothing, and other needed resources to elderly and
low-income clients within the community.
Employment History
Assistant Pastor 2013-Present
Great & Mighty Works Ministries Richfield, MN
Insurance Broker (Home Office) 2012-Present
Joy Home Manager 2016-2019
Rakhma Inc. St. Paul, MN
Insurance Agent 2012-2016
The Connection Burnsville, MN
Education
Great & Mighty Works Ministries – Ordination – Minnetonka, MN.
University of Southern California (MSW) – Los Angeles, CA.
University of Phoenix (MBA) – Phoenix. AZ.
Kaplan Financial Education Edina, MN. – License Resident Insurance Agent – Life, Health, & Accident.