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Waitress Customer Service

Location:
Lagos Island, Lagos, Nigeria
Posted:
October 13, 2021

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Resume:

CURRICULUM VITAE

NAME: Loveth Munachi Uzoma

NATIONALITY: Nigerian

EMAIL ADDRESS: ado027@r.postjobfree.com

DATE OF BIRTH: 8th Jan. 1997

SEX: Female

MARITAL STATUS: Single

MOBILE CONTACT: +234**********

LANGUAGE: English (fluent)

ADDRESS: Nigeria

OBJECTIVE:

Seeking a position of waitress in order to offer maximum efforts to accomplish related tasks in an organized manner.

QUALIFICATIONS:

• Very professional attitude

• Ability to work separately and inside a team

• Demonstrated customer service experience

• Fast leaner with an open mind and good communication skills

• Excellent organizational skills and attention to detail

• Excellent time management skills

• Ability to follow instruction

• Service-orientated and a team player

• Always find a creative way to say ”YES“ to the guest ACCOMPLISHMENTS:

• 2 times associate of the month award

EXPERIENCE

Flamingo Hotel & Suites, Festac Town

Position: Waitress 2018-2021

Prepare tables for meals, including setting up items such as linens, silverware, and glassware

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Keeps general appearance and maintenance of Restaurant, Bar & Banquet working areas

Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests

Understand shift and reports in the outlet and the POS system

Knowledge of food Hygiene Regulations

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations

Regularly checked on guests to ensure satisfaction with each food course and beverages

Bring wine selections to tables with appropriate glasses, and pour the wines for customers

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Position: Waitress 2016-2018

Greeting customers as they arrive and showing them to their table

Giving out menus and taking orders for food and drink

Serving food and drinks

Dealing with bill payments

Making sure tables are clean and tidy.

Serving food and preparing table

Answered questions about menu selections and made recommendations when requested

Follow outlet policies, procedures and service standards

Consistently offer a professional, friendly greeting and engaging service other duties as assigned

Excellent grooming standards

Clean tables or counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Inform customers of daily specials.

Stock service areas with supplies such as coffee, food, tableware, and linens. EDUCATIONAL BACKGROUND

IMO STATE COLLEGE

Certificate of secondary education

NEW WORLD ACADEMY

Primary School leaving certificate

SKILLS, INTERESTS AND QUALITIES

• Excellent customer service skills

• An interest in food and drink

CHOICE SUITES HOTEL, IKEJA

• High standards of personal hygiene

• The ability to remain calm under pressure

• An awareness of health and safety issues

• The ability to memorize orders

• Good numeracy skills for dealing with bills and payments

• The ability to work on your own and as part of a team.

• Trained in Liquor, wine and Food service

• Point of sale (POS) and system operation

• Upbeat, friendly, and positive

HOBBIES:

• Making friends

• Reading informative journals

• Travelling

• Sports

REFEREES:

MR KEVIN JUDE

Waitress Manager

FLAMINGO HOTEL

+234**********

I hereby declare that the above information is true and to the best of my knowledge.



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