RAQUEL RODRIGUEZ

Ready to work

Orlando, FL *****

ado00v@r.postjobfree.com

1+407-***-****

Fully fluent in bilingual in English and Spanish and learning Portuguese, customer service, guest

services, customer relations, leadership, team work, management, public relations, hiring and

firing manager, recruiter, real estate office, assistant manager, administrative assistant, retail,

sales, reliable, work from home, leadership, mobile apps, organization, detail oriented, focus,

communications, puntual, marketing, promoter, analyst, volunteer, public relations, specialist,

counsler, people skills, consultant, hospitality, fast learner, advertizing, creative problem solving,

coach, multitasker, trainer, retention, exceed expectations, freelance, more than 20 years of

experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Cyber Analyst Specialist Manager

Rikers Auto Financial - Kissimmee, FL

2019 to 2021

digital marketing managing various programs in our systems for different types of communication with

our customers online and in person appointment setting handling inbound calls but mostly outbound calls

text emails chat social media content mobile marketing accurate information taking care of customers

inquiry leads CRM follow ups requests making and confirming all type of appointments from yesterdays

no shows to todays appointments and also tomorrows as well asking the right questions to be able to

get customers in the door and help them get into a vehicle meetings marketing postings training we

have various programs in our system to be able to communicate with our customers achieving double

appointment quota every month loging all the information in the system so we can help our customers

by being clear of the goal at hand and achieving it statistics and strategies and assisting both dealerships

in the same position in Kissimmee and Orlando areas

Apartment Locator Manager

Apartment Hunters Close Office - Hunters Creek, FL

2019 to 2020

We screen clients to see if they qualify for the apartments we have in our system we narrow down the

search for our clients according to their criteria and funds we do a folio and follow ups thru calls texts

emails meetings and in person social media setting appointments for our clients to visit our properties

that are best for their lifestyle we also do weekly marketing by visiting our properties alone to update

any information on prices and conditions getting referrals on both parties or on walkings or by phone or

postings we do the leg work so our clients dont have to and it is a free service all the way

Private Caregiver/Personal Assistant/Companion

Private Home & Personal Care - Celebration, FL

2012 to 2020

personal assistant house work caregiving errands shopping cooking cleaning laundry organizing

inventory attention to detail refills pay bills taking care of older person in their home taking care of their

home and their mental health as well due to her full recovery reunited with her family and friends again

Customer Relations Manager

Kia Dealership - Orlando, FL

2018 to 2019

answering and making calls, appointment setting, checking customers accounts, follow up on service,

calling customers to confirm appointments, make customer relations, CRM walking customers out to fill

out survey sheet to verify satisfaction of car service and customer service of dealership including service

advisor services, making sure before customer leaves with next appointment scheduled taking the five

star surveys at the end of each service

Delivery Driver, Food Preparation, Shift Leader, Assistant Manager

Papa John's - Kissimmee, FL

2016 to 2018

opening procedures such as prepping food stocking the walking food closet to store the prepping food

stock the makeline for the day and make sure the food closet is stock for the night as well making sure

all labels are up to date inventory checking lists making boxes registers taking orders in person and by

phone delivering orders on time and complete with all customers requests being creative in every route

open cleaning up training and coaching

PT-Administrative Assistant Manager

Walt Disney World - Lake Buena Vista, FL

2015 to 2016

seasonal call center handling all types of calls such as 911 calls as well accounts payments folios tickets

information guest requests inbound and outbound calls guests requests help desk

PT-Customer Service/ Cashier/ Deli/ Bakery/ Produce/ Decorator

Publix Super Markets, Inc. - Celebration, FL

2012 to 2016

giving that extra mile in exceeding expectations thru out the store in each area you are serving at is an

opportunity to excel and enhance the shoppers experience and satisfaction and as well to retaining their

trust thru our business in all these departments and thru out the store

Store Manager

Dollar General - Kissimmee, FL

2010 to 2015

opening and closing procedures hiring and firing ordering and receiving merchandise inventory training

calls schedules meeting payrolls handling money registers counting deposits coaching refunds and

exchanges to lower store theft with team work

PBX Communications Department Manager

Hilton Hotels - Lake Buena Vista, FL

2006 to 2010

opening and closing procedures handling calls including 911 calls for incase of any type of emergencies

trained to take over security dispatch in case of other emergencies within the hotel that security has to

attend to wake up calls do not disturb calls messages copies and faxes guest requests and complaints

reports daily recording of weather shuttle bus schedule and disney magic hours guests rewards hiring

and firing coaching training guests surprises accounts folios concierge vouchers special occasions follow

ups on guests reservations

Customer Service Manager

Walmart Supercenter - Kissimmee, FL

2006 to 2009

all front end duties such as customer service money handling, cashiering, stocking, refunds, labels,

displays, refunds, exchanges, counting tilts, calls, liquor store, transactions, pricing verifications, people

greeter,

Education

Missionary/ Philanthropic Work and Volunteer Work in Puerto Rico, Dominican

Republic, Guatemala, Canada, United States, Europe,

VARIOUS COURSES - VARIOUS COUNTRIES

1995 to 2005

Bachelors Degree Graduate in Business Administration Marketing/

Advertising/ Financing/ Economics/ Management

INTERAMERICAN UNIVERSITY OF PUERTO RICO - SAN GERMAN, PUERTO RICO

1991 to 1995

High School Diploma in General Courses/ Marketing Certification

LOLA RODRIGUEZ DE TIO HIGH SCHOOL - SAN GERMAN, PUERTO RICO

1988 to 1991

Skills

• Fluently bilingual in english and spanish, communications skills, analytical skills, computer skills,

adaptability, awareness, organization skills, attention to detail, creativity, work ethic, reliable,

mission work, self motivated, loyalty, responzable, (10+ years)

• Care Giver

• Bilingual

• CSR

• Customer Service

• Customer Care

• Call Center

• Customer Support

• Store Management Experience

• Assistant Manager Experience

• Senior Care

• Merchandising

• Sales Experience

• CRM Software

• Cold Calling

• Customer Relationship Management

• Event Planning

• Guest Services

• Home Care

• Marketing

• Relationship Management

• Personal Assistant Experience

• Typing

• Recruiting

• Meal Preparation

• Budgeting

• Management

• Office Management

• Computer Literacy

• Retail Sales

• Spanish

• Computer networking

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Account Management

• Presentation Skills

• Strategic Planning

• Research

• Events Management

• Microsoft Powerpoint

• Business Development

• Salesforce

• Sales Management

• Negotiation

• CCTV

• Pricing

• Microsoft Access

• CRM software

• 10 key calculator

• Microsoft Office

• Digital Marketing

• Branding

• Mobile Marketing

• Mobile Applications

• English

Languages

• English - Expert

• Spanish - Expert

Contact this candidate