Lilibeth Unterein

***** ****** ***** * **** Desert, CA 92260 l Home 760-***-****

Cell 760-***-**** ado000@r.postjobfree.com

Professional Summary

Healthcare Administration graduate with strong customer service skills seeking an entry-level position.

Accountable and responsible with a strong focus on patient wellness.

Detail oriented with background in senior living & geriatric health care.

Proven record of reliability and strong ability to establish rapport with patients, family, and staff.

Medical terminology proficient.

BLS Certificate Adult first aid/CPR/AED

HIPAA Certified

SERV Safe Certified

Education and Training

Masters of Public Health 2021

Cal State University San Bernardino Palm Desert Campus

Healthcare Services & Policies

Community Health Promotions

Medical Ethics

Bachelor of Science in Healthcare Administration 2019

National University La Jolla, California, United States

Concentration in Health and Human Services

Coursework in Community and Public Health

Coursework in Public Health Administration

Nurse Aid Certificate, Nursing 2003

South Water Ford Nursing School Kowloon, Hong Kong, SAR

Coursework in Adult and Family Health Care

Coursework in Acute Nursing Care

Coursework in Geriatric Care

High School Diploma, GED 1990 Mabinay High School Philippines

Skill Highlights

Front office associate with multitasking abilities. MS Word, Excel, PPT and Outlook Proficient.

Cupful of knowledge in senior living environment & a handful of experience Dietary/ Culinary Department.

Proficient in Managerial & Financial Accounting. Ability to resolve a problem quickly.

Proven patience and self-discipline

Professional Experience

Dining Services Supervisor/Manager 2018 Present

Brookdale Senior Living Rancho Mirage, CA

Responsible for ensuring that residents have an enjoyable dining experience.

Handling residents’ complaints and address it as it arises.

Monitoring service times and managing reservations.

Managing behind the scenes to make sure food and beverage service runs smoothly.

Dietary Services Technician 2017- 2018

ManorCare Rehabilitation Palm Desert, CA

Responsible for preparing food for the residents and assist residents that need help eating their meals.

Work alongside RDN & Dietary Manager in populating meal tickets according to resident's diet category and customized diet care plan.

Delivering food to residents' rooms, preparing and serving snacks.

Taking inventory of food and kitchen supplies for a smoother workflow.

Adherence to facility protocols and procedures as well as the Federal & State rules and regulation standard.

Culinary Specialist 2012-2017

Red Lobster Restaurant Palm Desert, CA

Prepare menus, order food items, operate kitchen and dining facilities, and keep records for food supplies and maintained financial budgets set forth by the company.

Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.

Maintaining subsistence inventories using store room management and procedures.

Being a Culinary Specialist in a stressful and fast-paced environment, it is crucial to keep a level head all the time no matter how stressful the situation.

Lead Caregiver 2012-2014

Trinity Gardens on Portola Palm Desert, CA

Maintained patient privacy and safety.

Utilized strong assessment skills to determine necessary patient care.

Provided quality nursing care in accordance with resident care policies & procedures.

Strictly followed all federal and state guidelines for release of information.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by

appropriately handling patient information.

Sales Associate/ Quad Leader 2008 -2011

JCPenney Palm Desert, CA

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrate that customers come first by serving them with a sense of urgency.

Assistant Nurse Aide Supervisor/ Supply Technician 2003-2007

Geri Care Kwai Chung NT, Hong Kong SAR

Supported patients with customized patient teaching tools in Dementia and Alzheimer’s patient.

Achieved departmental goals and objectives by instituting new processes & standards for resident's quality of care.

Performed HR functions such as recruiting and training new employees.

Coordinates receiving, processing, distribution and storage of goods.

Controls handling, distribution MSDS processing of dangerous goods with strong adherence in compliance with health and safety legislation.

Coordinates the disposal of hazardous waste and recycled paper/cardboard including the shredding of confidential documents.

Awards: 2007

Geri Care S.T.A.R Award

Service - Exceeds job expectations. Communicates clearly and courteously.

Teamwork - Strives to achieve excellence. Shares efforts.

Attitude - Goes the extra mile. Is positive, cheerful and caring.

Reverence - Shows respect for all. Listens to the needs of others.

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