Russell Moorer

Indianapolis, IN *****

Mobile: 317-***-****

Email: adnzx9@r.postjobfree.com

My objective is to continue working in an environment where my many years of customer service and technical support experience can be utilized to effectively service an organization.

AIMCO Apartment Homes / (Denver, CO)

Site Location: Hyde Park Tower (5140 S. Hyde Park Blvd)

Job Title: Concierge / Front Desk Concierge (Doorman)

Major Duties and Responsibilities: Apr/2017 – Nov/2020

Provide exceptional experience to every person, beginning with first impressions and building rapport with other associates, guests, and current residents.

Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other Associates to ensure that all areas are well-maintained.

Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner.

Report damages and cleanliness issues to the appropriate personnel.

Maintain a clean and accessible bell cart and assist residents, as needed.

United Service Company / United Security Services, (Chicago, IL)

Site Location: Sterling Private Residence (345 North LaSalle Street)

Job Title: Concierge / Front Desk Security Doorman

Major Duties and Responsibilities: Jun/2015 – Apr/2017

●Maintain access control procedures set by building management. Utilize access control system, visitor management systems, and CCTV systems as needed.

●Identify and greet all tenants and/or visitors upon arrival. Assist tenants and/or visitors with directions and general business information.

●Ensure that all visitors and vendors are properly signed in prior to accessing the building. Observe departing personnel to avoid theft of tenant or building property

●Excellent customer service skills, Strong computer skills with network experience.

United Service Company / United Security Services, (Chicago, IL)

Site Location: Hyatt Regency Hotel (McCormick Place)

Job Title: Hotel Security Officer

Major Duties and Responsibilities: Apr/2015 – Jun/2015

●Strong front desk security for main office. Monitoring CCTV Cameras.

●Work closely with PBX Operators, Building Engineers, and Housekeeping Managers.

●Maintain noise to minimum / Address noise complaints.

●Ensure all exits and entrances are properly secured.

●Perform security patrols of designated areas.

●Watch for irregular or unusual conditions that may create security concerns or safety hazards.

●Sound alarms or call police or fire department in case of fire or presence of unauthorized persons.

●Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.

●On occasion assist Guests with luggage or any other requests.

United Service Company / United Security Services, (Chicago, IL)

Site Location: Allegro Hotel (Downtown)

Job Title: Hotel Security Officer

Major Duties and Responsibilities: Mar/2015 – Apr/2015

●Maintain noise to minimum / Address noise complaints.

●Ensure all exits and entrances are properly secured.

●Perform security patrols of designated areas.

●Watch for irregular or unusual conditions that may create security concerns or safety hazards.

●Sound alarms or call police or fire department in case of fire or presence of unauthorized persons.

●Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.

●On occasion assist Guests with luggage or any other requests.

SMS America / United Security Services, (Chicago, IL)

Site Location: McCormick Place

Job Title: Trade Show Security Officer

Major Duties and Responsibilities: Aug/2014 – Mar/2015

Patrol facility or stand posts as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions. Provide professional security customer service to all clients, visitors, vendors and contractors to ensure that get signed in and received proper floor pass before entry. Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post, which may be a threat to the property, client or employees at the site. Report all incidents, accidents, or medical emergencies as required. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Circulate among visitors, patrons, or employees to preserve order and protect property.

Guardian Security Services, (Blue Island, IL)

Site Location: Peoples Gas

Job Title: Security Officer

Major Duties and Responsibilities: Jun/2011 – May/2014

Responsibilities include the security of the client employee parking lot, also the company main lot for parking cars and trucks. Directing the access control to company property via security gates that is electronically control on site via Guard Shack, CCTV, and Morse Patrol. Write incidents reports on laptop computer sent directly to Security Officers and Managers, and other authorized personnel.

Guardian Security Services, (Blue Island, IL)

Site Location: DePaul University

Job Title: Security Officer

Major Duties and Responsibilities: Jan/2009 – Jun/2011

Responsible for maintaining residential access control for students, verify student university identification before they enter dormitory hall. Sign in student guest with proper identification that must get scan into, “The Front Desk Manager Helix DC System”, for visitation. Monitor PC-based security/CCTV system and respond to any disturbances. Escalate emergency situations to Public Safety Department and Site Manager. Strong computer skills, screen employees, visitors, maintenance / construction workers, vendors, couriers and other personnel by confirming their entry is authorized. Ensure property passes or other authorization accompanies personnel leaving with equipment or packages.

Levy Security Corporation, (Chicago, IL)

Site Location: River East Art Center

Job Title: Public Safety Officer

Major Duties and Responsibilities: June/2008 – Jan/2009

Perform functions as directed to protect the building and its occupants. Attend roll call to review any communication from building and/or security management. Conduct interior and exterior patrols. Greet and direct all visitors. Maintain and conduct access control for building. Permit only authorized individuals to enter building. Respond to emergency situations in a timely manner. Monitor PC-based security/CCTV system and respond to any disturbances. Serves as dispatcher by monitoring and responding to radio traffic. Maintains current location and status of officers, various logs and computer data files. Maintain radio communication with all building personnel. Maintain security presence in building. Serve as a deterrent for suspicious activity. Respond and report all incidents pertaining to security and building operations. Investigate and report all types of security and law enforcement incidents. Complete incident reports if necessary. Prepare daily paperwork including inventory of daily condition reports. Perform other duties or assignments as directed.

Dollar Thrifty Automotive Group, Inc. (Chicago, IL)

Job Title: Rental Sales Agent

Major Duties and Responsibilities: May/2007 – Feb/2008

Responsible for greeting customers, complete necessary rental and parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options. Receive telephone calls and direct phone calls to appropriate personnel when taking messages, assist customers with vehicle check-in, issue receipts and help resolve any customer related service issues. Complete, review and submit various reports to supervisor. Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe. Enter and maintain information in location logs. Complete car exchange requests in computer system. Communicate with bus drivers via two-way radio to coordinate the pick-up and delivery of customers. Perform related responsibilities as assigned or required.

Comcast Corporation, (Tinley Park, IL)

Job Title: Customer Account Executive Technical Support Rep II

Major Duties and Responsibilities: Jun/2006 – July/2007

Assist customers with determining tech ETA and conform customer availability/acceptance. Meet and exceed established activity and quota goals. Handle and resolve escalated customer inquiries regarding any same day/day of install issues. Interact with local Dispatch teams as appropriate to resolve customer appointment discrepancies or incomplete work orders. Coordinate and arrange “go back” logistics and procedure with customer via Dispatch and Field Ops team. Research and resolve any technical problems related to advanced network or equipment. (i.e., HDMI interface, ADS Head end code changes, etc.)Able to answer questions regarding the learning tools and processes, research and resolve non-complex issues, assist in assessment and resolution of complex issues/problems, escalate them where necessary and participate in ultimate resolution. Resolve any new equipment/functionality type educational/ instructional issues. (Operating DVR, accessing On-Demand options, etc.)Perform follow-up calls on all related customer escalations as necessary. Maintain CAE metrics for Quality and Productivity categories. Observe and practice exemplary customer handling skills provide interface to all relevant fix agencies. Compile, prepare, and maintain various operational executions reporting and trending for same day issues and publish troubleshooting tactics. Act as conduit to TTS trouble ticket team and suggest/revise TTS LOQ’s where necessary and appropriate.

Comcast Corporation, (Tinley Park, IL)

Job Title: Customer Account Executive Rep I

Major Duties and Responsibilities: Oct/2005 – Jun/2006

Responsible for acquiring new business customers for Comcast’s broadband Internet and Video services. Meet and exceed established activity and quota goals. Contact cold and warm prospects through a combination of telephone and in person calls to obtain appointments. Maintain personal performance and contact information including contact database, activity reporting and sales forecasts. Winning “can-do” attitude with strong work ethic as evidenced by track record of success in business. Ability to work independently with little or no supervision and complete task successfully. Able to work under pressure, balance multiple priorities, and effectively organize workload. Able to understand and use business tools used for infrastructure inventory management.

Nasco Product Services, INC. (Oakbrook, IL)

Job Title: Assembly Technician

Major Duties and Responsibilities: Apr/2005 – Sept/2005

Provide quality assembly of bicycles, and bicycle repair. Experience with assembly of ready-to-assemble products and furniture for various retail stores.

SCR Medical Transportation, INC (Chicago, IL)

Job Title: Driver

Major Duties and Responsibilities: Nov/2004 – March/2005

Professional CTA special service driver transporting the elderly and disable customers who, as a result of their disabilities are unable to use CTA’s mainline buses and rail system. Assist customers that is confine to wheelchairs, scooters, and walkers, insuring that seat belts and wheelchair stabilizers secure them before travel starts.

Business Contract Solutions (Chicago, IL)

Job Title: Customer Service Agent:

Major Duties and Responsibilities: March/2004 – Nov/2004

Serve as a temporary service agent for a major staffing company hired to perform various office duties for major Fortune 500 Corporations including OCE, Corn Products International, and F.T.D. Flowers. Provided data entry support for Human Resources records. Answer incoming customer service calls and enter new orders, research shipping issues, and resolve billing inquiries. Able to meet the client’s needs for, Call Centers, Date Entry, Inventory Management, and Information Technology.

Sunrise Transportation (Chicago, IL)

Job Title: School Bus Driver

Major Duties and Responsibilities: Sept/2002 -- Sept/2003

Drives school bus on assigned routes, picking up and discharging children at designated locations. Driving children with physical disabilities may be required to assist them in boarding and leaving the bus. Completes checks of the condition of assigned bus before leaving the transportation yard each day. Maintains the cleanliness of the bus and checks gas, oil and water daily. Complies with all laws and regulations pertaining to the operations of the school bus; observes posted speed limits; and reports any accidents or damage to the Transportation Supervisor.

North America Merchandising Service (Oakbrook, IL)

Job Title: Schematic Retail Merchandiser

Major Duties and Responsibilities: May/2002 --Sept/2002

Assist clients with Retail Merchandising projects. Provide solutions development for Order Management, Merchandising/Inventory, Assortment Planning and Product Development. Able to read and understand Plan-o-grams.

Northern Trust Bank (Chicago, IL)

Job Title: Sr. Network Support Business Analyst

Major Duties and Responsibilities: July/1998 --July/2001

First level Help Desk Support, on call 24 hours responsible for assisting (700) partners via emails or direct phone call, and/or clients in devising hardware and software solutions using personal computers (PC), data communications equipment, terminals, electronic office equipment and desktop tools. Analyzes systems' needs, handles problem resolution, provides quality assurance reviews and train partners/clients on use of various tools. Performs project manager responsibilities as needed and keeps abreast of new technology. Advises and assists partners and/or clients in devising hardware and software solutions using PC's, data communications equipment, terminals electronic office products and desktop tools by telephone or in individual and/or group settings. Studies and analyzes systems needs, trains partners/clients on use of software and hardware and acts as a consultant. Research and resolves PC hardware and software and/or mainframe software problems. Investigates telecommunication issues as needed.Provides on-going documentation of problems and solutions. Provides leadership to projects as needed; performs time estimates and regularly reviews status of projects. Keeps abreast of new technology and of the partners business needs; makes recommendations for new hardware or software purchases.

Northern Trust Bank (Chicago, IL)

Job Title: Computer Operations Analyst

Major Duties and Responsibilities: July/1995 --July/1998

First level Help Desk Support, responsible for performing and coordinating system installations and interruptions. Develops computer operation test plans, reviews the results of installations, and interfaces with internal and external partners for installation of new systems. Monitors system implementations and leads the operations installation phase of projects ensuring that deadlines are met.

Leads weekly meeting to review all planned data center activity and outstanding applications issues. Experience operating IBM Mainframe, DECVAX, UNIX, AS/400, MAESTRO, and INTRANET.

Northern Trust Bank (Chicago, IL)

Job Title: Computer Operations Technician

Major Duties and Responsibilities: May/1993 --July/1995

First level Help Desk Support, responsible for monitoring system activity and responding as the situation and procedures dictate. Monitors and maintains staff works schedules and the processing and delivery of reports. Edit batch schedules daily for night DECVAX processing, ensuring that the proper batch schedule is ready for processing. Resolves system interruptions, hardware failures, and abnormally terminated jobs. Identifies and corrects system malfunctions. Contacts vendors to resolve equipment malfunction and solve hardware and software problems. Develops and reviews the computer operations procedures and documentation.

Northern Trust Bank (Chicago, IL)

Job Title: Sr. Computer Operator

Major Duties and Responsibilities: Feb/1984 --May/1993

Responsible for the direction of junior operators (4), Coordinates the activities involved in operating and maintaining computer equipment for the designated work areas. Acts as the technical resource or problem solver for a given work area. Assists with scheduling and assuring proper coverage for work areas. Establishes priorities, maintains quality Standards, and coordinates service calls. Experience operating, IBM 3800, 3900, DECVAX Machines 610, 620, 630, 640, 7000.

Software Experience:

ACSR (CSG) Adobe Acrobat

CC-Mail CICS

Dial-Up Networking Enterprise

Fast Lane New Horizon (ER)

Lotus Notes Microsoft Access

Microsoft Excel Microsoft Outlook

Microsoft Word Microsoft Windows 97 & 2000

MVS/JES/TSO Reflections 3270

Remedy (TTS) Windows NT & 4.0

Education:

Austin High School 1975

Chicago IL.

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