Quality Supervisor
Resume:
CURRICULUM VITAE
OF:
ESMERELDA MACK
CURRICULUM VITAE OF :
ESMERELDA MACK
NAME: Esmerelda
Surname: Mack
Maiden name: Blaauw
Marital Status: Seperated
Dependents: None
Drivers license: Code 08
Birth date: 22 Jan 1978
Criminal record: None
Contact number: 081-***-****
EDUCATION
School: New Orleans Senior Secondary
Year: 1995
Subjects: English
Afrikaans
Mathematics
Natural Science
Biology
Speech & Drama
TERTIARY EDUCATION
Institute: PST(Presentation software Training)
Certificate: Management for new leaders
Year: 2013
Institute: Cape Peninsula University of Technology
Certificate: Advanced Quality Control
Year: 2013
Institute: PST (Presentation software Training)
Certificate: MS Excel 2010 for windows(Advanced)
Year: 2012
Institute: Annelie Coetzee Consulting
Certificate: PRP AND HACCP
Year: 2012
Institute: Wynleigh International
Certificate: Internal Auditing
Year: 2011
Institute: Swift
Certificate: Traceability
Year: 2011
Institute: Swift
Certificate: Verification and Validation
HACCP and related food Safety Systems
Year: 2011
Institute: Swift
Certificate: Occupational health & Safety act (Management overview)
Institute: Safenet
Certificate: Hazard Identification & Risk Assessments + Intro to risk mngt.
Institute: Safenet
Institute: P-E Corporate Services
Certificate: Maintenance Planning
Year: 2008
Institute: Hugenote Kollege
Diploma: Social Work
Subjects: Social Work I
Pshycology I
Theology I
Sociology I
Practical Social Work I
WORK HISTORY
Quality Supervisor - Polystyrene Thermoforming, Polystyrene Extrusion and PVC Extrusion
Company: Mpact Operations
Year: 2019 -Current
QMS:
Process & Product Control:
●Ensure accurate controlled & documented spec. for : Recipes, Machine parameters, Products
● Ensure customer approval on final product specifications & samples where applicable
● Ensure accurately controlled documented procedures & work instructions from all dept.
● Co-ordinate and record internal audits for entire company
● Ensure continuous improvement through measurement & analysis, also utilize CAR system to its full potential
●Communicate & discuss quality deviations as necessary
●Co-ordinate monthly quality forum meeting as part of continuous improvement program
●Ensure that the effectiveness of the QMS is discussed in monthly management meetings
●Implementation of new QMS (electronic)
●Specifications, COC'S and COA's
Audits:
●Conduct Internal audits
●Conduct Supplier audits
Strategic Raw Material:
●Identify critical performance parameters and criteria for all strategic raw materials
●Implement & maintain a procedure whereby all strategic raw materials are assessed by QA prior to acceptance & possible acquisition
Customer Service:
●Ensure complaints are registered, followed up & responded to with 24hrs.
●Do trend & root cause analysis on complaints to be pro-active in response to possible problem areas
●Ensure effective high and low communication with customers
●Samples for potential customers
Product development:
●Provide quality input to ensure viable products with functional criteria are approved for customers
People management:
●Identify and update staffs key performance areas & do appraisals
● Training: conduct training, incl. total QA scope, from shop floor to management
●Supervise staff
BRC:
●Implement and maintain a companywide Quality management system, ensuring BRC certificate
●Training of all staff on BRC requirements
Budget:
●Control, maintain monthly expenses against set budget.
HACCP
●Conduct HACCP audits
●Pest control officer on site
●Monthly report regarding HACCP audits, pest control
●HACCP Team Leader
●Ensure that company adheres to HACCP and BRC requirements
●Contact person for Pest control
Production Assistant-Polystyrene Thermoforming
Company: Mpact Versapak
Year:2014-2019
●OEE and Yield Reporting
●Stock control on Finished Goods and manage Handovers and Transfers to Distribution
●Responsible for product inventory and movement
●Preventative maintenance scheduling
●Ensure accurate controlled & documented specs. for : Recipes, Machine parameters, Products
●Write Procedures and Work instructions for Departments
●Control all Forms and records
People management:
●Identify and update staffs key performance areas & do appraisals
● Training: -conduct training of production staff & do job observations
●Supervise Team Leaders
●HR: -manage leave for 280 staff members and replacements
-counseling procedures
-conduct interviews
-Liaise between recruitment agency and company
- Manage monthly headcount of casual workers
-Manage Overtime
BRC:
●Implement and maintain a company procedures for maintaining BRC certification
●Training of staff on BRC requirements
Budget:
●Control, maintain monthly expenses against set budget.
●Balance Time Sheets of permanent staff & contract workers
Quality Supervisor- PVC Extrusion
Company: Mpact Versapak
Year: 2010-2013
QMS:
Process & Product Control:
●Ensure accurate controlled & documented spec. for : Recipes, Machine parameters, Products
● Ensure customer approval on final product specifications & samples where applicable
● Ensure accurately controlled documented procedures & work instructions from all dept.
● Co-ordinate and record internal audits for entire company
● Ensure continuous improvement through measurement & analysis, also utilize CAR system to its full potential
●Communicate & discuss quality deviations as necessary
●Co-ordinate monthly quality forum meeting as part of continuous improvement program
●Ensure that the effectiveness of the QMS is discussed in monthly management meetings
●Implementation of new QMS (electronic)
●Specifications, COC'S and COA's
Audits:
●Conduct Internal audits
●Conduct Supplier audits
Strategic Raw Material:
●Identify critical performance parameters and criteria for all strategic raw materials
●Implement & maintain a procedure whereby all strategic raw materials are assessed by QA prior to acceptance & possible acquisition
Customer Service:
●Ensure complaints are registered, followed up & responded to with 24hrs.
●Do trend & root cause analysis on complaints to be pro-active in response to possible problem areas
●Ensure effective high and low communication with customers
Product development:
●Provide quality input to ensure viable products with functional criteria are approved for customers
People management:
●Identify and update staffs key performance areas & do appraisals
● Training: conduct training, incl. total QA scope, from shop floor to management
●Supervise staff
BRC:
●Implement and maintain a companywide Quality management system, ensuring BRC certificate
●Training of all staff on BRC requirements
Budget:
●Control, maintain monthly expenses against set budget.
HACCP
●Conduct HACCP audits
●Pest control officer on site
●Monthly report regarding HACCP audits, pest control
●HACCP Team Leader
●Ensure that company adheres to HACCP and BRC requirements
●Contact person for Pest control
Achievement
Mpact Versapak All Star Award for worker of the year in the Quality Department -2012
Maintenance Planner –Mpact Versapak
Year: 2008
●Co-ordinating of Preventative Maintenance Planning
●Stock control
●Inventory control
●Capex
●Ordering of Parts for machines
●
Health & Safety Officer –Mpact Versapak
Year: 2007-2008
Primary Health: Administration
Stock control
Ordering of all medical equipment & medicines
Filing monthly reports on clinic visits and sick leave per dept.
Record and report all WCA forms and claims
Occupational Health: Schedule all annual medical test
Schedule all hearing test
Schedule all fitness test for forklift drivers
Do appointments for all referrals
Schedule pre-employment for all contract workers and new employees
Do baseline audiograms on all new employees
Assist doctor
Quality Administrator – Mpact Versapak
Year: 2006-2007
Process & Product Control:1) Ensure accurate controlled & documented spec. for : Recipes, Machine parameters, Products
2) Ensure customer approval on final product specifications & samples where applicable
3) Ensure accurately controlled documented procedures & work instructions from all dept.
4) Co-ordinate and record internal audits for entire company
5) Ensure continuous improvement through measurement & analysis; also utilize CAR system to its full potential
6) Communicate & discuss quality deviations as necessary
7) Co-ordinate monthly quality forum meeting as part of continuous improvement programme
8) Ensure that the effectiveness of the QMS are discussed in monthly management meetings
Strategic Raw Material: 1) Identify critical performance parameters and criteria for all strategic raw materials
2) Implement & maintain a procedure whereby all strategic raw materials are assessed by QA prior to acceptance & possible acquisition
Customer Service: 1) Ensure complaints are registered, followed up & responded to with 24hrs.
2) Do trend & root cause analysis on complaints to be pro-active in response to possible problem areas
3) Ensure effective high and low communication with customers
Product development: 1) Provide quality input to ensure viable products with functional criteria are approved for customers
People management: 1) Identify and update staffs key performance areas & do appraisals
2) Training: conduct training, incl. total QA scope, from shop floor to management
Housekeeping/safety: 1) Ensure responsible areas are always clean, neat and safe
ISO9001:2000: Implement and maintain a companywide Quality management system, ensuring BRC certificate
Budget:1) Control maintain monthly expenses against set budget.
2) To create/Present budget for the next financial year
Quality Inspector – Mpact Versapak
Year 2003-2006
Responsibilities: Check quality of products
Check product against specifications
Monitor machine specifications
Part of housekeeping auditing
Raise non-conforming documents
References:
Mr Genene Barnard
HR Manager
Mpact Operations
Mr C Moses
Production Manager
Mpact Operations
Mrs N Xintolo
Quality Manager
Nampak
Mr Werner Rall
Health and Safety Manager
Mpact Operation
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