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NUMRA AWAIS

Dubai, United Arab Emirates

Contact No. 055-*******

Visa Status: Husband Sponsorship

UAE Driving License

Email: adnzn9@r.postjobfree.com

Professional Summary

Teller well-versed in Currency Exchange and customer service. Cash handling and computer proficient with strong communication skills. An ambitious, honest ad dedicated staff and always add value to the work.

HIGHLIGHTS

Customer Service

Teller

Currency Exchange

Risk and asset management

Administration

Policy and procedures

Cross Selling

Payment arrangements

Currency Rate Negotiation

Collections systems and databases

Graphic Design

Automated dialer experience

WORK EXPERIENCE

Al Fardan Exchange, Dubai

Teller/Customer Service July 2018 – May 2021

Dubai Service Excellence Scheme - 100% Performance Award

Preparing foreign exchange cash/bank transactions into local and foreign currencies.

Enter customer’s transactions into computers in order to record and issue computer- generated receipts.

Receive cheques and cash for salary deposit, bank transfer verify amounts date signature and issue computer-generated receipts.

Cash checks and pay out money after verifying that id and signatures are correct.

Quote unit exchange rates, following daily international rate sheets or computer displays.

Order a supply of cash to meet the branch daily cash requirements.

Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

2 P a g e

Receive and count daily inventories of cash, drafts, and travellers' checks and cards.

Explain, promote, or cross-sell products our services such as travellers' card, savings bonds, money orders, and travellers checks, etc.. using computerized information about customers to tailor recommendations.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Resolve problems or discrepancies concerning customers' accounts and remittance.

Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for shipment to branch or the Bank deposit.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. ABC Personal Loans Rescheduling Services L.L.C, Dubai Debt Collector / Recovery Officer (March 2017 – April 2018)

Emirates Islamic Bank

First Abu Dhabi Bank (FAB)

Dubai First

Responsible for dealing with all aspects of a litigation focused debt recovery process and for managing an assigned case load effectively in line with agreed client service level.

Dealing for Major Credit Card Loan, Personal Loan, Auto Loan and minor for other banking products.

In bound & Outbound calls handling regarding payment issues, product problems, service questions and general client inquiries from prospective customers or clients.

Daily phone call logs between 150 - 200 official phone calls

Update customer information in the customer service database during and after each call.

Negotiating payments while continuing to build a positive relationship with customers.

Prepare the proper settlement plans for the recovery accounts in the all the possible scenarios. Email settlement plan to the customers and clients (bank).

Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments for the customer.

Performed telephone contact with customers according to guidelines and standards to ensure the payment through reminders via phone calls/Emails.

Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.

Reporting a complete feedback of all account directly to the Team Leader and Manager by end of the month.

3 P a g e

Alpha Island Technical Services, Dubai Silicon Oasis, Dubai Administration / Front Desk Officer (Aug 2014 to Jul 2015)

Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mails and memos.

Response to incoming calls from credit customers to answer questions and make payment arrangements.

Assisted in developing guidelines for special recovery projects that were initiated from time to time.

Drafting minutes of meeting

Preparing LPOs, confirmation of orders, follow up with clients

Cash Collection, counting and Recording

Order booking, order placement and task distribution

Booking Flights, Hotels, Itineraries

Attends to walk-in customers applications and closes the transactions.

Conducts product demonstration to walk-in customer using the service Bureau facilities

Education & Certifications

Graduation Degree – Economics May 2011

Bachelor of Economics University of the

Punjab, Lahore

Certificate in Human Resources Management

Zabeel International Institute of Management & Technology, Bur Dubai, UAE Certificate in Graphic Designing – Adobe Photoshop Zabeel International Institute of Management & Technology, Bur Dubai, UAE Microsoft Office Certification

MS Word, MS Excel, MS Power Point

Languages: English, Urdu, Hindi, Punjabi

Achievements:

DSS Service Excellence Report 2019 – 100% Performance

Proud to achieve the highest debt collection multiple times during

Consistency in achieving monthly debt collection target.

Contact this candidate