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Customer Service

San Antonio, TX
15.00 hourly
July 31, 2021

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PO Box ****** SAN ANTONIO, TX ***78

210-***-**** •


Work in a well-established facility with an opportunity for advancement where I may use my technical and managerial skills, training experience, and a successful track record.

I am interested in seeking challenging employment whereby I may perform, accomplish, and utilize my qualifications. And where I can enhance my knowledge and contribute to the growth of the organization by using my skills and experience.


Fluently read, write, and speak English


September 1989 - May 1992

South San Antonio High School West

5622 Ray Ellis Blvd San Antonio, Texas 78242


November 2020 – December 2020

Aramark Uniform Services

10501 Fischer Rd Von Ormy, TX 78073


Position: Route/Delivery/Sales Driver

Salary: $17.00 hr

Duties: Safely operate a company step van in the designated area to provide products and services to a variety of clients. Verify daily preventative maintenance of the vehicle and maintain proper operator documentation; manage daily route independently to ensure accurate and timely delivery of the product; loads/unloads, review invoices daily for complete and accurate information and make corrections as needed; met sales goals and promoted overall route growth to enhance profitability; developed leads/prospects, called on prospective customers to solicit business, prepare service agreements, and installed new accounts. assisted in the sales of the organization with the procurement of additional new businesses; serviced pricing methods and communicated to customers; Monitored customer feedback and handled customer issues promptly and courteously; customer service in the fast-paced environment sometimes requiring irregular and long hours. routinely lifted and maneuvered a minimum of 25 lbs. and loaded/unloaded product from the trucks without assistance, lifted and maneuvered 50+ lbs.

March 2020 - July 2020


646 S Flores St San Antonio, TX 78204

(210) 938 - 8000

Manager: Rose Salazar

Position: Pandemic Overnight Stocker

Salary: $15.00 hr

Duties: Stocking: Stocked shelves, refilled displays Loaded, unloaded, and moved heavy, bulky products; unloaded trucks, conditioned shelves, and products gained product knowledge, kept department clean and well-organized (included backroom and shelves. Trained other stockers, customer service, operated with a team mindset, hospitality with Customers and Store Partners, Assisted customers in locating product and answering product questions, used time-management skills, performed repetitive, physical tasks that sometimes included heavy lifting, needed to think on my feet and work with agility, worked as a team to meet nightly goals, managed multiple priorities and shifted focus between tasks; paid close attention to detail, grocery, lifted 50 lbs and managed over 100 lbs.

July 1995 – November 2020

Allied Lube / Jiffy Lube

2217 Pat Booker Road Universal City, Texas 78148

(800) 344 - 6933

Manager: Andy Moreno

Position: Lube Technician (20 years), Customer Service Specialist (20 years), Assistant Store

Manager (15years), Store Manager (3 years)

Regional Supervisor: Andy Moreno

Recognitions: Rising Star Award 2006

Duties: certified state inspector, hands-on store manager, and supervisor to my employees hiring and training of new hire employees, opening and closure of the store, sales and promotions, cashier, customer assistance, worked the upper bay area, worked the lower bay area, upselling on company promotions, maintained clean store and instruct employees on daily duties, cash deposits, met daily quotas required by the franchise, maintained payroll, daily records receipts, and customer satisfaction, supervised employee performance and quality assurance, inventory check once a month, store close-outs, clean-up, managing of the store during business hours, restocking of supplies, customer greeting, display, and setup, managing labor, keep updated cash and state inspection logs daily, weekly safety meetings

November 2010 – March 2011

Express Lube 13

13603 San Pedro Ave San Antonio, Texas 78232


Position: Assistant Store Manager/State certified vehicle tag inspector

Manager: Mario Davila

Duties: maintaining and managing the automotive store and maintaining sales quotas and sales tickets at an above-average level, managing employee schedules, opening, and closing store within store hours on schedule, assisting all employee and customer issues and concerns, retail sales, and meeting quota's for the store, clean-up, and inventory and distribution of equipment and merchandise, delivery and retrieval of necessary parts and equipment needed, customer service and quality control of services and store daily functions, training and certification of employees, hands-on daily technical duties.

September 2010 – November 2010

Red McCombs Ford

8333 I-H 10 West San Antonio, Texas 78230


Position: Quick Lane Manager

Manager: Joe Vasquez

Duties: Responsible for staffing levels, delegating duties and scheduling work hours, attract, retain and develop all employees including through performance planning, goal setting, performance evaluation, and continuous improvement, drove store performance by optimizing sales, production, and vehicle purchasing. Manage by the numbers by understanding and taking corrective actions in response to monthly operating statistics, establish community relationships to promote, following company policy and procedures, ensure policies and procedures are communicated and implemented at the store level, prepared operating reports for the Regional Director, and administrative office. Ensured that all sales transactions and cash management procedures were compliant with company policy, Responsible for the overall safeguarding of company assets, other duties as assigned.


Lube Technician (18 years): excellent service experience for customers, worked with hands-on cars, such as changing oil and filters, could read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as be able to speak effectively with customers and employees, comfort entering and reading information on the computer screen, responsible for following written procedures while servicing vehicles, responsible for following the bay written procedures while servicing vehicles, duties include small tool management, equipment preventive maintenance, and inventory control

Customer Service Specialist (17+ years): strong communication skills with customer service, ability to interact with customers and educating them about manufacturing recommendations, and training employees with customer service

Assistant Manager (9 years): strong data entry computer skills, experienced and comfortable with full-cycle customer service (greeting, service, resolving disputes, insured customer safety practiced good housekeeping and facility management, used proper workers' compensation procedures according to the employee handbook, made sure employees were following company procedure, controlling labor, customer ring-outs

Store Manager (3 years): trained employees on duties to be performed, and meet required time frames for certification according to company handbook and pay scale, coached and trained new hires for development of all positions insured that service times met the set standards as measured by supervisors, insured proper floor control, studied and completed guides to excellence addressed customer and employee concerns, maintained fair and a balanced approach to solutions, safeguard company assets and property, communicated sensitive information to only those authorized to receive it, accurately represented, prepared and managed company reports, assured quality of service and products, investing time and thought into delivering feedback on strengths and improvement opportunities, balanced positive and negative feedback identified recurring problems and recommended potential solutions, promote cooperation and support to allow the team to function as a unit, created atmosphere where employees were able to enjoy their work and being part of a team, explained tasks and considered team member workload and strengths in delegating work, promoted accountability for assigned work by following up on assignments, controlling labor, meeting deadlines according to company standards, preparing the weekly schedule for employees, the responsibility of properly answering the store telephone.

Personal Qualities: dependable, punctual, take pride in completing tasks requested, professional attitude, dedicated, energetic, organized, positive attitude, self-motivated, good communication and people skills, ability to work in a fast-paced environment, take responsibility for actions, follow policy and procedures, use of good judgment, provide quality service and uses products with neatness and accuracy in all work, abide by policy and procedures follow instructions from others, follow uniform and appearance according to company standards promoted team success by fulfilling all responsibilities, accepted assignments willingly, take initiative to improve customers' experience, respectful and polite to customers, use appropriate phrases with employees and customers, follow through on commitments, aware of each employee's needs and impact on the team, ability to organize, prioritized and executed tasks, clean driving record, and current drivers


Technical Skills: Knowledge of Safety/OSHA requirements, including the location of Material Safety Data Sheet (MSDS), Followed safety requirements, Ensured customer safety, Practiced good housekeeping, executed customer cycle, full product knowledge, signature service dialogue, executed “no handles” policy, demonstrated respect for customers' vehicle, knowledge of prices and estimates within the field, communicated proper bay calls, responses, and other critical communications, followed on assignments, exhibited positive problem-solving skills with customers and employees, managed difficult situations effectively, displayed proper language, attitude, demeanor, and interaction with fellow employees and customers, initiated successful up-selling techniques, display positive and polite professional attitude followed proper telephone procedures

Office Equipment: fax machine, multi-line phones, copy machine, typewriter, computer knowledge, cash register, credit card machine, receipt calculator, image scanner

Skills: 10+years strong customer service, retail, cashier, sales experience, typing 35 wpm, data entry, Microsoft Word, Microsoft Excel, and Windows 98, PowerPoint, digital Otto Care Program


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