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Service Manager Customer

Location:
Asheville, NC
Posted:
July 31, 2021

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Resume:

WILLIAM GAMBACORT *** MERRIMON AVE ASHEVILLE, NC *8804 828-***-****

EXPERIENCE

WILLIAM GAMBACORT LLC. 2000 – 2008 SENIOR TRAVEL DIRECTOR 2009 - 2020

• Coordinate on-site logistics for group incentive travel and company-wide business meetings focusing on Fortune 500 companies in the financial, automotive, pharmaceutical and technology industries globally.

• Enforce contracts and monitor invoices to help control costs while submitting accurate client billing for the program with some budgets exceeding $2 million dollars.

• Consistently lead groups of Travel Directors ranging in size from 2 - 25 on-site with duties including scheduling, crisis management, billing, and client liaison.

• Coordinate between hotel and clients regarding rooms occupancy, attrition, and earned comps. • Manage shipping and receiving for both meeting materials and amenities for groups of 50 to 2500

• Responsible for room deliveries of program amenities including inventory management of gifts and give a way.

WALMART SUPER CENTER 2008 – 2009 CUSTOMER SERVICE MANAGER

• Responsible for working closely with the Store Manager in securing a comfortable and healthy working environment and ensuring the success of the store and departments through customer service while continuing and maintaining customer satisfaction.

• Over saw daily scanning of “impulse” inventory on the Front End for accuracy and price changes resulting in reducing the time factor down by almost 20%.

• Hired associates, performed personal discussions, performance reviews and coaching sessions. • Supervised proper customer check out process and troubleshooting resulting in a seamless

customer experience.

• Responsible for cash office which prepared daily cash & check deposits.

MARRIOTT HOTELS 1991 - 2000 540 NORTH MICHIGAN AVE CHICAGO, IL

• Executive Meeting Manager – Responsible for the operation from contract to payment of meetings in the hotel that require 10 or less sleeping rooms.

• Convention Floor Manager – Responsible for the set up and maintenance of 58,000 square feet of meeting space. Management of 25 Meeting Room Set Up staff.

• Reservation Manager – Worked closely with the Director of Revenue to ensure maximum room revenue. Controlled hotel sleeping room inventory. Managed a staff of 13 onsite Reservation Sales Agents as well as 2 Group Housing Coordinators.

• Catering Sales Manager – Responsible for booking short term local catering events.

• Conference Service Manager – Responsible for large meeting management from contract to payment. Coordinated the various departments in the hotel to ensure the customers’ expectations were exceeded.

EDUCATION

Associates of Applied Science 1987 - 1989 Blanton’s Junior College



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