Gopalapillai Saji Kuttan

Pallikkal Panayil Veedu

Pattahin Kara, Thonnakkal Post, Trivandrum Dist.

Kerala State, India

+91-703*-****** adnzg9@r.postjobfree.com

SALES OPERATIONS MANAGER

Experiences in

•HoReCa Sales Operations management experience India and abroad.

•Customer Service

•Team Management

•Budgeting

•Branch management/ Store management.

•Channel sales

•Sales

•Leading sales staffs

•Hygiene Sanitation and Safe environment

•Production management

•Product quality

•Champion a staff training culture

•SOP maker

•Brand coordinator

•Pre-opening experience in new projects.

•CRM

•Administrative skills.

•Train to Trainer.

Common Role Responsibilities

•Responsible of handling various sales operational aspects such as managing sales staff, budgeting, achieving targets, enforcing safety policies, products, and analyzing sales performance.

•Coordinating with the Customers.

•Approaching customers listening to their complains and suggestions and providing them with their requirements.

•Doing reports like weekly sales, performance notice, Duty reports, Seasonal notes, investigation reports, daily checklist.

•Conducting meetings with employees, motivating them to give the 100% at the workplace. Refreshing them on the 10 feet rules and principles.

•Have experience of working on system basics.

•Conducting Store Inventory.

•Handling day to day matters of the stores including buying decisions, staff management, payroll, banking matters, maintaining healthy cash flow and other administrative works.

•Administer and co-ordinate stock control and stock taking

•Responsible for store vendor direction and supervision • Personally, liable for P&L Statement results

•Actively opened and closed stores daily.

•Ensure that all reporting & control procedures in the operations.

•Enforce & support all training & development plans for all staff under his supervision as per company’s policy.

•Monitor Labor by analyzing store reports, labor scheduling, Labor productivity.

•Ensure understanding of security procedures in all stores under supervision.

•Investigate any labor problems in area refers the hot issues to chain management for legal actions.

Skills

-Problem Solving and Decision-Making Skills.

-Energetic, creative, Committed, Self-Dependent, Team Player, customer mania driven

-Financial and Analytical Skills

-Leadership Skills

-Good Planning and Organizing Skills

-Language skills - fluency in English (Oral/Written)

-Good command of MS Office

-Ability to work under stress

-Ability to work in multi task environment.

Brand operating skills

• ITC Brands- FMCG kerala, India

• Buzz Burger

state of kuwait

• Nizzam’s grill

state of Kuwait

• Café beanz

www.coffeebean.com

• Shakey shakes

state of Kuwait

• Chesters Fried chicken

www.chestersinternational.com

• Peppes pizza

www.peppes.com

• Food Craft Institute

kerala, India

Professional Experiences

1.Branch Manager, Hajeehassan, ITC distributions, Kollam -Kerala India Present from 2015.

Presently Working as Branch Manager in FMCG food Operations in ITC

Distributor from 2015 January to present. Responsibility to maintain Branch operations, Retailers and customers in HACCP norms. Managing 100+ team members. Report to Managing Partner.

2.Operations Manager -City center Hypermarkets food courts - From November 2010 to September 2015.- Erbil, Kurdistan.

Worked as in City Centre commercial company supermarkets and

Hypermarkets, a group of Alghanim sons Kuwait in their location Erbil, Kurdistan, Northern Iraq. Responsible for the daily operations of international Food franchisee Restaurants, Hot foods and fresh foods of supermarket.

Report to – Country manager/ Asst.Director of operations food and beverage.

3.Banquet Manager and Restaurants – From August 2008 to 2010 October-Kuwait.

4.Food and Beverage Supervisor – From 2002 to 2008.- Rep. of Maldives

5.Food and Beverage Service Demonstrator – Food Craft Institute, India- From 1999-2002.- India

Teaching the subjects related to food and beverage service including FNB Service, Restaurants operations, Beverages, Menu, Service rules, Management skills.

Education

Associate Certificate from FCICT, Government of Kerala, India 1998.

Bachelor of Science completed, Kerala University, state of Kerala, India +2 level from University of Kerala, India.

Basic and Advanced language learning course – German Food safety supervisor course from Fostac, fssai.

TIPS training (from US Representative)

GRAS training (from US Representative)

PERSONAL DATA

Age & Date of Birth – 48. 25.05.1972

Gender status – Male

Marital status – Married

Nationality – Indian

Languages Known – Malayalam, English, and Hindi, Tamil working knowledge of French, German, Arabic, and Divehi.

Contact this candidate