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Ex-Quality Manager with 10 years of experience

New Delhi, Delhi, India
July 31, 2021

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Cost analysis and savings Training and development Data management Technical documentation

Standard operating procedures Research skills Compliance inspections Unicommerce software Quality control spreadsheets MS Office Advance MACROS

Phone – 989-***-**** Swati Malhotra

E-Mail ID –



Encouraging manager and analytical person with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. KEY SKILLS


QUALITY MANAGER Sep 2020 - May 2021

PRITA DESIGNS PVT. LTD. (PRIYAASI) GURUGRAM, HARYANA Headed the Quality department of the brand (Inbound, Outbound, and Returns) Ensuring the products are designed with adherence to legal and safety standards Developed SOPs related to the quality control process Monitoring and evaluating the internal production processes related to quality control, processing orders, and Returns Inspection of new stock received in the warehouse with the already available photos of the product and by physical product as well

Approval of accepting and rejecting stock from the vendors Sending products as samples for production to new vendors

Handling the photoshoot of new and existing products for the marketplace Repairing of damaged/defective jewelry within the organization or from a third party.

Understanding and meeting the customer expectations with the Customer Support Team related to the respective product

Assisting Founder and Head of operations in selecting the designs for the brand and other operational decisions Preparing reports related to Quality checks, Processing, and Returns Preparing Purchase orders, Inwarding of new stock, Returns to Vendors through Unicommerce Co-ordinating with vendors related to production and design of any new or existing product ASSISTANT OPERATIONS MANAGER Apr 2018 - Jun 2020

JOGO TECHNOLOGIES PVT. LTD. (FITSO) GURUGRAM, HARYANA Heading Receipt Generation and Reporting department of Delhi/NCR and Hyderabad for Swimming and Sports Assisting Operations Head and Senior Manager (Operations) in daily operations of the organization Managing the Operations - Receipt generation, Changes in operations policies Maintaining the Operations dashboard and making changes applicable as per requirements Reconciliation of Cash Flow management with Accounts department Tracking the daily, weekly, and monthly progress of sales and receipts generated

Creating Centre reports of all the facilities located in Delhi/NCR and Hyderabad Creating spreadsheets and forms like Cash flow, Receipt generation, etc for all the respective facilities Regular audit of user attendance on dashboard and centre reports Auditing of housekeeping and daily checklists for operations related tasks are done or not in morning and evening slots Auditing of water health of pools - pH level and temperature maintained at the facilities Keeping track of all the maintenance work at facilities and reporting the issues to the top management Creating daily, weekly and monthly reports - Expenses, Revenue, and Receipts Providing better solutions to the Customer Experience team and Facility Managers related to client's queries Monitoring the attendance of Facility Managers on all the facilities Helping team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Coordinating with Senior Manager in different operational issues and promotional activities. Educating the operations team on best practices, company policies, and service excellence standards. ASSISTANT SECTION OFFICER Sep 2011 - Mar 2018


Managed all the Defence Work including Calculations (Army, Navy, Air Force, etc.) Drafting and editing of notes, correspondences, and memorandums Collection and Compilation of all the relevant confidential Data

Answer all incoming calls, routing each one to the correct staff member, and recording detailed messages when required Completed typing assignments with accuracy and speed Event Coordination

Ability to manage data in a confidential manner Multitasked, Diligence, Ability to Prioritize work Good communication skills in Hindi as well as English Settlement of bills

E-TDS payments


M/s Kapil Malhotra & Associates and M/s Gaurav Arora & Associates NEW DELHI, DELHI Filling of Sales Tax Returns, Service Tax Returns and Income Tax Returns Formations and Disclosure of a Company

Store Audit, Society Audit

Preparation and Finalization of Balance Sheets





Reading Books,

Listening to Music,



Personal Information

Date Of Birth: 22 Sep 1988

Experience: 10 years

Marital Status: Unmarried


* Team Lead in Continuous Improvement Committee

* Team Lead in The Right Eating Knowledge Competition organized by Food and Sanitation committee of organization

* Participated with the band for singing in Internal get-togethers of the organization

* Documented and resolved Internal dashboard issues (SEALS and SPORTS) with the help of the TECH Team which led to easy use of manual data entering for Facility Managers and Customer Experience Team. I hereby declare that the facts given in my resume are correct to the best of my knowledge and belief. Place:


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