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Solutions Analyst Technical Account

Holbrook, NY
July 31, 2021

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Gerald (Jerry) Mangone 631-***-**** 31 Bishop Lane, Holbrook, NY 11741

Solution Sales

Accomplished sales professional with over 20 years of broad expertise cultivating strategic relationships with cross- functional internal and external clients to drive innovative solutions for maximum revenue and efficiency in diverse arenas. Results-oriented team leader and self-motivated team player with proven success managing profitable account portfolios. Creative problem-solver with exceptional interpersonal, organizational, and communication skills. Core Strengths

Solutions Engineering

Account Management

Value-Added Selling

Software Integration

Relationship Management

Project Management/Support

Team Building/Mentoring

Technical Presentations

Sales Management

Needs Assessment

Workflow Analysis

Design Integration

Software Sales

Presales Support



Customer Service

Career Overview

National Solutions Analyst, Canon Solutions America 2014 – Present Provides technical advice, counsel, and expertise to sales organization by assisting in securing software sales and professional services revenue. Creates and maintains technical account management relationship with both prospective and present customers through broad range of activities, including technical presentations, workflow analysis, design and documentation of solutions, implementation delivery, software integration and revenue-producing consulting services. Key functions and achievements include:

Assists sales staff with evaluation of prospective customers, building of account strategy, and recommending information workflow improvements that can be presented in sales calls or demos.

Provides ongoing project management support on solution sales from project design through to implementation; and assists with installation and integration of Canon's Enterprise solutions portfolio (both Cloud and On-Premise applications).

Develops collaborative strategies with sales management to increase solution sales skills and acumen of sales staff while generating professional services revenue stream independent of equipment and software sales.

Manages sales opportunities, support escalations, and report on weekly activities; and follows up with customers and internal resources to ensure 100% customer satisfaction.

Maintains knowledge of new industry, competitive and organizational developments applicable to local markets, and position responsibilities. Attends offsite and internal training sessions to keep up with latest technology. Regional Sales Manager, DRS Imaging Group 2012 – 2014 Recruited by executive vice president to aggressively pursue new business and create new product portfolio for entire company. Key functions and achievements include:

Increased sales volume and revenue substantially by acquiring new larger accounts while maintaining growth in sales with existing accounts.

Negotiated acquisition of cutting-edge products with new partners to help company sustain market changes and ensure more profitability. Demonstrated strong closing skills and was effective in reading buy-signals.

Increased sales revenues for New York Tri-State area by exceeding sales goals and increasing profit margins; and successfully maintained higher profit margins despite strong competition and struggling economy.

Prospected and developed more vertical markets for organization with majority of accounts newly recruited through personal sales efforts.

Identified and maintained established accounts by consistent follow-through; and differentiated between suspects and prospects through strong consulting and interpretive skills.

Played integral role in developing large solution systems for major accounts; initiated extensive workflow changes, working with city, county, and state officials.

Gerald (Jerry) Mangone Page 2

Solutions Engineer, Ricoh Business Systems 2006 – 2012 Sold and leased full line of Ricoh document management products and systems, which include vast array of network software and hardware. Key functions and achievements include:

Provided presales support for sales team, design integration, scope of work, implementation, and needs assessments. Attended offsite and in-house training seminars, and earned several certifications.

Prospected and developed new accounts, maintaining relationships and training customers on document solution products. Wrote business plans to forecast revenue and units, and submitted required reports. Additional roles: Account Executive, Accredited Home Lenders Wholesale Account Representative, Lend America / Lending Key Mortgage Bank Digital Specialist, Advanced Business Automation / Carr Business Systems Education & Training

Diploma, Mount Saint Michael Academy

Microsoft Certified Solutions Expert (MCSE) Certified

Certified in Therefore (SaaS and On-Premise), uniFLOW (SaaS and On-Premise), IRIS Intelligent Capture, AutoStore, RightFax, eCopy, Equitrac Office Suite, DocuWare (SaaS and On-Premise), Open Text Alchemy, Xythos, Personal Paperless Document Management (PPDM), Nuance Paperworks, Doculex, DigiDocFlow, Datworks, PCS Director, VoIP Phone Systems, Microsoft Sharepoint, Scansoft Paperport, PSIGEN- Capture, DocuClass, FabSoft Reform, OpenText RightFax, Ademero Content Central, Scansoft Omnipage, Scansoft Paperport, Scan Router Pro, Global Scan NX, Document Mall, Documentum, Micropress, Objectif Lune, HotSpot Printing, EFI Fiery, Digital Storefront, PlanetPress, Omtool AccuRoute, and Pharos as well as numerous other network applications

Experienced in Network installation, configuration, and support for a range of Windows environments.

Experienced in installation of hardware (Hard Drives, NIC cards, Mother boards, IDE and SCSI controllers, UPS’s, CD- ROM drives, etc.) and software for computer workstation configurations.

Deep application experience leveraging Microsoft Office and Windows capabilities across a range of professional sales contexts.

Well versed in On-Premise and Cloud based applications

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