SUDHIR BAKSHI

Mobile: +91-981******* & 798-***-****

E-Mail – adnz1n@r.postjobfree.com

PROFESSIONAL SUMMARY

KEY SKILLS:

Learnt Spanish language from the well-known INSTITUTO HISPANIA

Wide experience of working in Customer service industry

Have excellent Communication and Coordinating skills

Goal oriented Professional in Customer Service Industry

Self-motivated and enthusiastic by new challenges and tasks

Keep excellent approach to achieve success in all the assigned projects

Worked in complex projects which have scope for learning and challenges OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, Educational background, and ability to work well with people. I Look forward to provide my services to an Organization & provide a meaningful contribution not only in Spanish and English but to also grow in technical domain. I assure to work with my sincerity, dedication and come over every hurdle that comes my way.

EDUCATION:

12

th

– CBSE Board – 2001

10

th

– CBSE Board – 1999

Spanish Language Diploma – Intermediate Level

Bachelor’s of Business Administration (BBA) from National Institute of Management – 2009 Batch

TECHNICAL

Gadgets Handling (PC, Laptop, Tablets, Mobile, etc)

MS Office (Word, Excel, Power Point)

EXPERIENCE:

Current Organization: NIRDESH

Role: Personal Assistant (Secretory)

Location: New Delhi

Duration: (August 2017 to Till Date)

Activities:

o Working as a Personal Assistant with National Institute for Research and Development in Defense Shipbuilding.

o Nodal Point for all operational related issues, ensuring smooth progression on their requests and ensure flawless delivery. o 1st Point of contact for management to reach out in case of process breakdown.

Previous Organization: iEnergizer

Role: Senior Customer Care Representative

Location: Noida, U.P.

Duration: (Apr 2010 – Nov 2013)

Activities:

o Was a Spanish Credit Card process for US bank (Credit One Bank)

o Inbound Process

o Acknowledge the problems and issues faced by Card Holders o Help them to manage their credit card

o Collect their payment and account it accordingly o Create detailed notes on the Account for the books to be in sync

Previous Organization: Salient Business Solutions Role: Process Associate -1

Location: Gurugram, HR

Duration: (Apr 2009 – Nov 2009)

Activities:

o Making legal documents like Mortgage Deed, Deed of Trust, Divorce Decree etc.

o Maintaining all legal documents in system and keep them in sync with books.

Previous Organization: Jawaharlal Nehru University Role: Computer Operator

Location: Jawaharlal Nehru University, New Delhi

Duration: (Feb 2007 – Sep 2008)

Activities:

o Worked as Computer Operator which includes various admin related tasks.

o Handling of admission process, change in students personal portfolio etc.

o Maintaining records in system and keeping it sync with books

Previous Organization: Competent Software Ltd

Role: Data Associate

Location: New Delhi

Duration: (Jun 2005 – Jan 2007)

Activities:

o Worked as Data Processor along with maintaining quality of the Data collected

o Maintaining records in system and keeping it sync with books

Self Business: Garvit Tours and Travels

Role: Entrepreneur

Duration: (Dec 2013 – June 2017)

Activities:

o This was my own start up where I was working with Spanish clients offering them translator and cars facilities. Additional Useful Information

Worked as Interpreter for multiple delegates from different countries at different places on behalf of Spanish Embassy.

Worked as a free Lancer as Interpreter with different firms for providing Spanish support.

A STRONG SENSE OF RESPONSIBILITY:

o Extremely Fast pick up of work/training

o Skilled Sales Communication

o Skilled Convincing Power

o Excellent Communication Skills

o Mobility & Leadership Qualities

PROFESSIONAL AWARDS:

- Awarded as Best Employee of the Month at iEnergizer many times.

- Awarded as Best Employee of the Month with 100% quality. at iEnergizer many times.

- Got recognized for providing excellent customer service and received appreciations from both Customers and clients for effective issue handling. PERSONAL PROFILE:

Father’s Name : Mr Ashok Bakshi

Date of Birth : 09

th

Oct 1982

Sex : Male

Marital Status : Married

Nationality : Indian

Permanent Address : 602A/10E, Shiv Shakti Apartment, Ward number -3 Mehrauli, New Delhi - 110030 .

Date:

Place:

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