** ***** ****** ******* **** Roodepoort
Company : Dorljota Freight & Cargo
Position : Project Adinistrator
Period : July 2004 – December 2020
•Lead the planning, execution, monitoring and control and closure of the programme/s
•Identify and implement expediting measures to prevent programme delays by actively engaging and managing projects
• Align and manage the programme and projects goals with the overall strategy Programme Management Functions
•Programme control on cost, time and quality of Work closely with Project Managers to track progress and provide updates on any changes in strategy and priorities.
•Ensure that consolidation of financial and physical progress into meaningful Portfolio/ Programme Key Performance Indicators.
•Implementation of cost control policy, practices, procedures and system for the Programme.
•Coordinate, prepare and validating the cash flow requirements for submission to the applicable Investment committees.
•Develop and maintain programme cost control system
•Plan, align, coordinate, control and implement changes to the approved rolling plans.
•Implement and maintain appropriate systems for best Programme and Project Management cost support
•Transfer all programmes that are completed efficiently to operations and conducting post transfer reviews promptly.
•Set objectives, assign tasks, allocate budgets and agree to timelines to achieve overall goals and objectives with projects on individual
•Provide business with a view of all projects underway with reference to time across the programme
•Consolidate time related progress into meaningful asset creation Key Performance Indicators
•Implement project planning and scheduling control policy, practice, procedures and system for the Programme
•Programme communication and reporting o Implement project administration policy, practices, procedures and system
•Ensure that a documentation management system is implemented and Maintained
•Implement and monitor resource balancing system
•Compile programme management reports and submit to all various stakeholders on programme level
•Ensure compliance with the Programme Portfolio Management System,Programme contract management
•Implement contract management policy, practices, procedures and system.
•Determine the appropriate execution and contract strategies in relation to known facts of the project and the maturity level of the projects in the Programme ensuring minimum risks to the programme
•Monitor the implementation by Construction Project manager of safety, health and environmental standards by PSP and Contractors in compliance to the requirements and guidelines of the Development Bank of South Africa.
Company : Eskom Holdings
Position : Customer Service Officer
Period : December 1994 – June 2014
•Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions, enforcing policies and procedures.
•Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
•Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
•Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
•Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Accomplishes information systems and organization mission by completing related results as needed.
Reason for leaving : Resigned
April 1983 – November 1994
•Providing advice and giving information and assistance to bankers/clients so that queries on first contact with the Bankers /clients can be promptly resolved, making sure that all client queries and request are answered promptly
•Essentially receiving numerous requests from clients/bankers daily.
•Providing customer services, analyse applications and take decisions, process data and correct errors on applications.
•Analyse applications,take decisions to enhance service levels
•Assessments drafting contracts, correcting errors on customer requests, ensuring that customer details are listed as required.
University of South Africa
Diploma Administration Management
University of South Africa