Dൺඏ ൽൺ Aൽൽൺආඌ

Swedesboro, NJ ***** 267-***-**** adnyqk@r.postjobfree.com

Diligent and reliable leader with unmatched attention to detail and production monitoring skills. Adept in operation and upkeep of industry-standard tools. Collaborates effectively within teams to meet production goals and boost productivity.

Enthusiastic customer oriented and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hard work and attention to detail and training in customer service and data entry. Motivated to learn, grow and excel in Business and Financial Industry. . Experienced Manager with over 9 years of experience in Sales, Customer Service, Budgeting and minor accounting and tax skills. Excellent reputation for resolving problems and improving customer satisfaction. Training & Development

Teamwork

Microsoft Office

Cultural awareness

Good listening skills

Self-motivated professional

Excellent work ethic

Customer Service

Organization and Time management

Verbal and written communication

Computer skills

Supervision

Analytical skills

Process Assistant, 11/2019 to Current

Amazon.com – Logan Twp, NJ

Managed over 50 Associates during each of 3 sorts per shift. Used automated mail processing equipment to sort and collate mail. Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.

Oversaw warehouse staff and maintained efficiency in fast-paced environment. Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.

Adhered to industry best practices for warehousing, material handling and documentation. Managed resource allocation and scheduling of all employees. Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Maintained high levels of accuracy in daily operations. Consistently processed staged and shipped 98% or higher.

Daycare Owner/Operator, 04/2012 to 08/2020

Self Employed Services – Logan Twp, NJ

Maintained accurate accounting of tuition and operating reports. Modernized instructional plans and educational approaches to enhance student learning. Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff. Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs. Increased revenue at least 5% every year. Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.

Monitored students' progress and provided students and teachers with assistance in resolving problems. Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.

Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications. Developed and maintained courteous and effective working relationships. Adhered to social distancing protocols and wore mask or face shield at all times. Received and processed stock into inventory management system. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Drove operational improvements which resulted in savings and improved profit margins. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Educated clients about important nutritional habits and how to plan healthy meals. Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.

Mail Processing Clerk, Window Clerk, 04/2003 to 03/2009 United States Postal Service – Mt. Holly, NJ

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Helped customers by carrying oversized parcels inside residences. Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Upsold postal services like insurance and tracking. Used automated mail processing equipment to sort and collate mail. Assisted customers in completing and submitting forms to update address or report lost and stolen mail. Weighed letters and packages and calculated costs based on classification, weight and destination. Sold stamps to customers along route and counted back bills and change to avoid errors. Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Assisted customer by locating items, processing payments and carrying out heavy purchases. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Increased sales by offering advice on purchases and promoting additional products. Operated RF scanners to track merchandise and verify contents of containers. Checked packages and merchandise for damage and notified vendors. Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty. Assisted customers by answering questions and fulfilling requests. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape. Maintained customer satisfaction while handling product returns quickly and professionally. Clerical Assistant, 06/2002 to 04/2003

McLane Company – Carney's Point, NJ

Delivered clerical support by handling range of routine and special requirements. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Executed record filing system to improve document organization and management. Maintained organized files and stocked supplies to support team needs and maximize performance. Kept reception area clean and neat to give visitors positive first impression. Worked directly with customers to assess quality issues, including damage and incompleteness of orders. Took initiative to help upper management with dispatch tasks and coordinate driver rescue. Teller/ Customer Service Rep, 05/2001 to 02/2002

Pennsville National Bank – Carney's Point, NJ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Recommended products to customers, thoroughly explaining details. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Performed customer transactions for money orders, cashiers checks, deposits and withdrawals. Identified sales opportunities and referred customers to branch partners in financial services. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.

Stocked supplies for customers and personal teller station. Processed customer transactions promptly, minimizing wait times. Maintained friendly and professional customer interactions. Developed strong rapport with customers and created positive impression of business. Served customers in a friendly, efficient manner following outlined steps of service. Conducted research, gathered information from multiple sources and presented results. Worked flexible hours; night, weekend, and holiday shifts. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Bachelor Of Science: Business/Finance, 06/2021

University of Phoenix - Tempe, AZ

Associates Of Arts: Business Fundamentals, 12/2020 University of Phoenix - Tempe, AZ

Certified Financial Planning, University of Phoenix - 2021 Eൽඎർൺඍ ඈඇ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ

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