MEGAN D. HAWKINS

Phone: 682-***-****

Email: adnyol@r.postjobfree.com

ORGANIZATIONAL & BUSINESS MANAGEMENT PROFESSIONAL

Policy & Procedures ~ Human Resources ~ Customer Service Management ~ Solution Management

Organizational and Business Management, professional experience in human resource initiatives, mentoring, training and development, along with focused leadership in problem resolution, change management, and strategic organizational development. Illustrate execution to various aspects of an organization within a manager role through diversity and inclusion. Exhibit a genuine desire to achieve, excel and evolve while representing the company in culture, mission and what can be accomplished.

CORE COMPETENCY

Reflect leadership in personnel management of teams, departments, and individuals. Utilize human resource initiatives in training and development, and professional career progression and conducting bi-annual reviews of internal staff

Successfully design and implement Standard Operating Procedures while collaborating with CROM and Director of

Operations for standardization requirements

Savvy in technology developments and industry principles to include Lean Manufacturing, Six Sigma methodologies, 6S and Quality

Lead with a clear understanding and hands-on experience to confidential information in relation to creation employee personnel and medical files, additionally, processing new hires, internal transfers and terminations; diverse staffing information and promotions based on Affirmative Action’s Plans for the EEOC

Technical Proficiency: Microsoft Office software applications (Word, Excel, PowerPoint, Outlook); AS400. ADP, Home Track, PeopleSoft, Talent Plus, Lawson, Kronos and other related software applications.

PROFESSIONAL EXPERIENCE

Human Resources Assistant 4 ~ Northrop Grumman Corporation ~ 2019 to present

Human Resources Assistant 3 ~ Northrop Grumman Corporation ~ 2017 to 2019

Review Quality Monitoring for team members to ensure all metrics are being met

Responsible for facilitating the onboarding process for both new hires and internal employees

Manage incoming inquiries and escalations via various communications internal and external customers

Conduct daily team stand-up meetings, weekly and bi-weekly sector calls.

Subject Matter Expert (SME) for multiple cross sectors for various job functions resulting in promotion to leadership

Expedites onboarding for hires who are completing the onboarding process whether new employees, rehires, conversions or internal employees

Accountable for taking incoming inquiries via telephone and / or email regarding various questions or concerns about the onboarding process from both internal and external customers

Plays a key role as the Subject Matter Expert (SME) for the TS Sector for various job functions that include but are not limited to reporting, coaching and development, and peer to peer training

Human Resources Assistant 3 ~ Chipton Ross (Northrop Grumman Corporation) ~ 2016 to 2017

Expedites onboarding for hires who are completing the onboarding process whether new employees, rehires, conversions or internal employees

Accountable for taking incoming inquiries via telephone and / or email regarding various questions or concerns about the onboarding process from both internal and external customers

Plays a key role as the Subject Matter Expert (SME) for the TS Sector for various job functions that include but are not limited to reporting, coaching and development, and peer to peer training

Branch Operations Manager ~ CoWorx Staffing Services, LLC ~ 2015 - 2016

Executed business analysis while interpreting and verifying information pertaining to VCG ProMatch-V and future

ATS systems; provide observations and recommendations to our on-site management and directors

Played key role in offering support performing weekly reporting deliverables to CoWorx management and client management coupled with CoWorx and Axcess Implementation Teams reflecting in New Business Opportunities

(NBO) implementation

Managed service levels outlined within site specific agreements, conducted daily and weekly meetings with on-site managers and shift supervisors to ensure comprehensive understanding of requirements

Expert as a provider of the highest quality service to customer through knowledge and strong interpersonal ability

Customer Service Supervisor ~ CoreMark Int’l ~Fort Worth, Texas~ 2013 - 2015

Executed as Coach to Customer Service Associates pertaining to fundamentals of customer service

Managed day today functions of department such as daily statistics of associates; facilitated customer escalations and follow up through strong solution management skills

Responded to customer inquiries in a courteous and timely manner, able to keep a calm demeanor under pressure

Intercepted requests by clarifying desired information; completing projects/duties; forwarding requests

Served in technical troubleshooting and as first line response to customer ordering device issues; able to understand and explain to customers the Texlon, SOS, Web Ordering and Imark/Tiva systems

Human Resource Specialist ~ New Breed Logistics ~ Fort Worth, Texas ~ 2007 - 2013

Managed temporary new hire administration through data entry of confidential information regarding full-time employees, process internal job postings and process employee verifications

Facilitated all unemployment claims and other areas of HR legal requirements

Executed ordering through strength in inventory pertaining to office demands and projects

Established support for startup facilities pertaining to commercial and government sites

EDUCATION & TRAINING

Associate in Applied Science Degree, Business Management

Tarrant County College ~ Anticipated Graduation date December 2021

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