Resume

Sign in

Debt Collector Service Consultant

Location:
Johannesburg, Gauteng, South Africa
Salary:
8000
Posted:
July 29, 2021

Contact this candidate

Resume:

zenzimorudukakhumalo@Zenzi Morudu gmail.com 083*******

OBJECTIVE WORK EXPERIENCE

professional individual who has

experience as a Customer Services

Agent, Administrator and Debt

Collector. This has provided me with in-

depth administration, call centre,

customer services, computer and

communication skills.

Customer Service Agent

SKILLS

Merchants Dimensions Data (Vodacom)

Jan 17 - Jun 19

• Attention to detail

• Answered incoming calls

• Managed customers account and going through their billing queries

• Interacted with customers

• Provided information and answered questions

• Assisted customers with queries

• Handled clients’ accounts

• Investigated billing queries and logged service requests for the technicians

• Work within a pressurized

environment • Call Centre Customer Edcon Group Service Consultant

• Interpersonal, computer, telephone,

and communication skills Jul 19 - Sep 20

• Customer focused • Answered phone calls and liaised with customers

• Provided a professional service to her customers

• Contacted customers to update their account information

• Ensured that clients received monthly statements

• Received incoming calls to resolve customer queries

• Managed customer issues and resolved complaints

efficiently Informing clients of overdue accounts and amount owing

• Collecting outstanding debt or setting up repayment plans

• Time management

Contact Centre Agent

• Query resolution

Care Call (digital Planet)

• Telephone etiquette

Jan 21 - Feb 21

• Microsog Proficient

• Arrange deliveries

• update customer information

• Administration

EDUCATION

• Switchboard

LANGUAGES KNOWN

Central Johannesburg College (TVET)

Jan 15 - Nov 16

Business Management N6 - 60%

• English,Isizulu and S.Sothu

PROJECTS

Cash Balance

Customer Service Processor

Taking incoming and transfering calls

using switchboard and zoiper.

Processing loan application.

REFERENCES

Mphala Mampuru

Manager

Edcon Group

adnyna@r.postjobfree.com +27-76-165-****

Zandile Mdaweni

Team Leader

Merchants

Capture details on webfin.

Provide feedback on chart and emails.

+27-67-120-****



Contact this candidate