Jessica Hobbs

Indianapolis, IN *****

317-***-****

adnymr@r.postjobfree.com

Professional Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Microsoft Excel and PowerPoint. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Skills

Sales

Employee Training

Cash Handling

Staff Management

Customer Complaint Resolution

Sales Contracts

Prospecting Clients

Work History

March 2019 to August 2020

Louies Tux Shop Avon, IN

Sales Lead

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Reported sales data to upper management for review.

Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Provided exceptional customer service to foster client loyalty and satisfaction.

Negotiated contracts and sales terms with new and existing clients.

January 2014 to January 2018

Self Indianapolis, IN

Caregiver

Helped clients manage money, pay bills and shop for groceries or personal items.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Kept patients mentally alert by entertaining, conversing and reading aloud.

Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

Built strong relationships with clients to deliver emotional support and companionship.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Provided safe mobility support to help patients move around personal and public spaces.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Determined specific needs and provided most appropriate level of services for patient well-being.

Transported patients via wheelchair to and from rehabilitation and daily activities.

Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Transported individuals to events and activities, medical appointments and shopping trips.

October 2009 to April 2012

Holiday Inn Express Hotel Indianapolis, IN

Front Desk Receptionist

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Kept accounts in balance and ran daily reports to verify totals.

Used internal software to process reservations, check-ins and check-outs.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Promoted local entertainment and sporting events and offered details to assist patrons.

Maintained transaction security by verifying payment cards against identification.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

August 2003 to August 2005

Holiday Inn Sunspree Resort Corpus Christi, TX

Front Desk Receptionist

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Kept accounts in balance and ran daily reports to verify totals.

Used internal software to process reservations, check-ins and check-outs.

November 2001 to February 2004

Smiles Dental Clinic Oaklandon, IN

Dental Assistant

Educated patients by giving oral hygiene, plaque control and postoperative instructions.

Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.

Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.

Documented patient dental health information, medical history and vital signs for future reference.

Managed office schedules and calendars to coordinate administrative planning and execution.

Staged tray for procedures by arranging dental instruments and equipment.

Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.

Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Education

5 2003 Arsenal Technical High School Indianapolis, IN

Certification Auto Mechanics

5 2002 Emerich Manual Indianapolis, IN

Certificate Computer And Business

5 2001 Center Grove High School Greenwood, IN

High School Diploma

Concerts, dancing and gardening

Nothing is better than listening to live music. It's great for the soul.

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