Lisa H. Attwood
Cell 847-***-****
adnymh@r.postjobfree.com
Degreed professional seeks position of progressive responsibility in Accounting or Customer Service. Efficient, organized, detail-oriented self-starter with strong analytical and problem solving skills. Proven ability to adapt, willingness to learn new techniques/technology, and desire for personal and professional growth. Over 10 years of experience in accounting and/or customer service within the retail and financial services industries providing a unique perspective to understanding the roles of operations and back room support.
EDUCATION
SOUTHERN METHODIST UNIVERSITY, DALLAS, TEXAS
Bachelor of Business Administration / Accounting GPA 3.3 / 4.0
Minor-Sociology
EXPERIENCE
WMA CONSULTANTS, LAKE VILLA, ILLINOIS
Present Assistant Manager (Co-Owner)
Marketing. Data entry. Accounting including ensuring appropriate tax returns are filed. Customer service.
WALGREENS, MUNDELEIN, ILLINOIS
2018-2021 Customer Service Representative/Team Lead Manager
General care of store. Customer service. Supervise staff of 12 at a time.
Accounting and Inventory Management. Visual merchandising with use of planogram, certified as pharmacy technician.
Beauty sales.
BMO HARRIS BANK, BUFFALO GROVE, ILLINOIS
2015-2018 Call Center Personal Banker(17-18) Service Representative(15-16)
Responsible for referrals and feedback through sales force. Maintenance of debit cards and on-line banking. Process fraud disputes, lien releases and payoffs. Listen, verify and respond to as many as 60 customer calls per day.
Consistently achieved top cross-seller / producer of bank products
COLDWELL BANKER/NRT, DEERFIELD, ILLINOIS
2016-2017 Escrow Coordinator
Accounts receivable for four metros. Accounts payable as needed. Wire Transfers. Train new Escrow Coordinators. Special projects.
Paralegal work on sales contracts. Customer service. Data entry.
LIBERTY TAX, GURNEE, ILLINOIS (2015)
Seasonal Tax Preparer/Receptionist
Prepared and reviewed personal tax returns using Liberty Tax Software
Multi-tasked serving customer needs as receptionist and tax preparer
1990-2015 HOMEMAKER, LAKE VILLA, ILLINOIS
Facilitated relocation for husband’s career three times
Prioritized/managed schedule and logistics for a family of 4
Volunteered at Food Pantries and gathered donations for missions
1986-1990 BLUEBONNET SAVINGS BANK, DALLAS, TEXAS
Financial Analyst III (89-90), Accountant (87-89), Loan Officer/Proc. (86-87)
Supervised additional staff
Maintained and updated 2500 real estate assets
Summarized and gathered supporting documentation for various reports
Performed variance analysis on multiple accounts and cleared exceptions
Reconciled reports to the general ledger
Coordinated annual and RTC audits
Processed and originated FHA, VA and Conventional Mortgage Loans
ADDITIONAL SKILLS AND TRAINING
Microsoft Word/Excel, Outlook, General Ledger Subsystems, Retail Subsystems, Loan Subsystems