L I S A A F A U L K N E R

817-***-****

adnylx@r.postjobfree.com

*** ********** **,

Everman, Tarrant 76140

PROFESSIONAL SUMMARY

Detail-oriented Office Clerk with 10+years of experience in general office operations. Skilled in word processing, telephone reception, and file management. Dependable team player with strong verbal and written communication skills. Works in fast-paced environments by effectively juggling competing priorities and meeting continuous deadlines. Great potential as team leader.

SKILLS

File organization Data management

Meeting planning Office supply management

Event and meeting planning Payroll and accounts payable and receivable

Human resources Telephone reception

EXPERIENCE

Office Clerk, FMC Carswell, Jun 2017 - Apr 2021, Fort Worth, TX Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations. Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management. Ensured that office equipment was well-maintained by scheduling serving and repairs with vendors.

Performed all office clerical activities, including writing and letters, providing support to upper-level management, and managing schedules and calendars, and filing documents.

Maintained database of current customers, updated data, and purged system of inactive account information.

Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.

Worked on special projects, taking the lead on important project initiatives. Inventoried office supplies and ordered supplies from approved vendors. Assistant Leasing Manager, Austin Ranch, Sep 2012 - Mar 2014, The Colony, tx Head up social media representation, presence, and marketing outreach for property. LF

Nov 2017

May 1989

Collaborated with leasing team to develop, plan, and execute all leasing events and activities.

Conducted phone, online, and in-person sales activities with prospective residents and renewals.

Helped coordinate daily proper operations, including grounds and unit maintenance. Delivered outstanding service to consistently maintain positive resident relations. Lead tours to highlight property features and closed new leases consistently. Met with board of directors to discuss community needs and resolve issues or disputes. Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.

General Manager of Operations, Hyatt Hotels, Sep 2005 - Aug 2012, Grapevine, tx Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.

Compiled, analyzed, and reported on internal and market data to refine operations approaches.

Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.

Handled business accounts and records with high accuracy and full compliance with applicable regulations.

Drove single-year sales growth of 75%, setting new record company-wide. Reversed poor performing store by revising systems, processes, training programs, and personnel.

Maintained an onsite presence to ensure operations departments and teams met all company operational standards.

Established objectives for staff, monitored performance, and coached on strategies to improve results.

Taught employees how to resolve problems independently and meet targets through effective training programs.

Held team members responsible for reaching company objectives and processes. Supported back office procedures, including hiring and employment processes. Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays. EDUCATION

Associate of Arts, Culinary Arts

El Centro Dallas Community College - Dallas, TX

Graduated with honors.

High School Diploma, All Required

Everman Sr High - Everman, TX