Y V O N N E
H . B U R T O N
Forsyth, Ga 31029
Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance.
Administrative oversight Human resources
Administrative support Accounts payable and receivable Team supervision Customer service
Employee supervision Employee training
Regulatory compliance Staff hiring
Office Manager, John Wesley Villas, Jun 2020 - Jun 2021, Macon, Ga Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
Managed master office calendar covering appointments, meetings, and travel. Supervised and coordinated work of 3 staff.
Obtained compliance with company policies and procedures in processing transactions with customers.
Backed up front-line staff with expert handling of various common and complex administrative tasks.
Reviewed daily reports in detail and resolved any identified discrepancies. Oversaw accounts payable and accounts receivable duties and interactions with vendors.
Supervised front end associates in fast-paced and demanding environment. Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.
Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.
Coordinated and maintained office supplies for busy office. Ensured that office processes were standardized, communications were regulated, YH
filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.
Implemented office procedures by setting objectives to guide steady workflow. Balanced daily deposits and safe counts as required and prepared bank deposits. Evaluated customer issues and complaints and developed amicable solutions. Aided in compliance management by regularly checking documentation, records, and employee work.
Scheduled front end to meet needs of business and keep team efficient. Payroll and Time Forge for all employees.
Human Resources, Staff Coordinator, John Wesley Villas, Oct 1996 - Jun 2020, Macon, Gs Assisted with improving and realigning HR training programs based on feedback, observations, and current industry trends.
Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.
Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets. Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards. Updated HRIS database with current employee, position, and compensation information.
Used exceptional HR knowledge and abilities to meet needs of personnel across all departments.
Assessed organizational objectives, vision, and mission and created multiple customized training programs to enhance employee effectiveness Identified training requirements for existing employees and organized various training sessions, workshops, and other activities.
Provided first-line customer service by responding to all HR for HR-related inquiries. Organized background checks and drug screening processes. Identified effective recruiting strategies to deliver qualified candidates for hiring consideration.
Scheduled interviews with management teams.
Met with new hires to conduct orientation and on-boarding sessions. Organized and maintained paper records and served as HRIS super-user and support for staff.
Performed file audits to verify collection of required employee documentation. Coordinated swift responses to employee relations issues like harassment allegations and interpersonal conflicts.
Supported efforts to recruit and hire staff, including posting advertisements, pre-screening and interviewing applicants, completing reference checks, and orienting new employees.
Responded to basic HR questions from managers and employees regarding personnel practices, labor laws, health insurance, retirement, workers' compensation, recruiting, time off, and training.
Oversaw smooth employee terminations by coordinating paperwork and conducting Jun 1990
the exit interviews.
Scheduled and administered employee assessments and drug tests on the current staff and prospective team members.
Maintained updated personnel files, HR database records, grievance documentation, performance evaluations, and disciplinary actions. Maintained accurate and current employment records for all positions and team members.
Schedules, staffing, managed call ins all departments. Billing, Collections, Insurance, Analysis, Medbill, Jun 1993 - Aug 1996, Durham, NC Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts.
Set up payment plans to help customers bring accounts current. Prepared and mailed letters to collect on outstanding customer balances. Posted payments and adjusted balances to reflect new values. Worked with outside collection agencies to resolve long-term non-payment issues. Maintained organized system to increase collections team efficiency. Developed procedures to guarantee proper display, transport, and storage of pieces. Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
Conducted skip tracing to locate individuals responsible for outstanding balances. Established repayment schedules that worked with the customer's financial situation. Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
Collected payments, updated accounts and notified customers of additional responsibilities.
Monitored overdue accounts to track new payments and document continued issues. EDUCATION
Business - 2 Yrs
Durham Technical Institute - Durham, Nc
High School Diploma, Business
Richland High School - Richlands, NC