Sales Analyst Housekeeping Manager

TATIANA MATEO

**** ***** ***** ******, ********** 94568· 831-***-****

adnyjh@r.postjobfree.com.

QUALIFICATIONS

Highly focused and result-oriented in supporting complex, deadlines-driven operations; able to identify goals and prioritize and resolve opportunities in initial stages.

Proficient in scheduling meetings, coordinating travels, managing essential tasks.

Outstanding customer service oriented offering extensive experience in the operations with professional experience working in fast-pace environment that demands strong organizational skills.

A highly trustworthy and ethical person, committed to quality of work, have the ability to work independently with a strong sense of urgency, confident and poised with all individuals at all levels.

Great on working with groups and building new relationships

Proficient in Microsoft Office (Word, Publisher, Outlook, Excel, PowerPoint)

EXPERIENCE

1/2019 – PRESENT

EVENTS MANAGER, hilton Oakland Airport

Executes sales agreement from moderate to very complex events

Detailing and servicing all market segments such as Corporate, SMERF Markets (Social, Military, Education, Religious and Fraternity groups), up to 600 attendees, and managing 10 – 250 room nights on peak

Developing and engaging in relationship-driven and long term business relationships

Conducting property site visits for potential clients

Develop and execute strategic and creative events/programs that drive traffic and sales to new and to existing customers

Involved in developing and implementing an Event Management strategy that is aligned with the brand’s business strategy and leads its execution

10/2020 – 12/20

SELECT STAFFING – DHL – HUMAN RESOURCES ADMINISTRATIVE, LIVERMORE

Provide administrative support for HR executives

Organize, compile, update company personnel records and documentation

Updates HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off

Focused on payroll management, preparation and payment

Prepare and store paperwork for HR policies and answer telephone calls and provide needed information

Help organize and manage new employee orientation, on-boarding, and training programs

8/2017 – 1/2019

SALE AND CATERING ADMINISTRATIVE ASSISTANT, hyatt Regency santa clara

Mainly focused on supporting the entire sales team but, not limited to account management

Back up Sales Analyst and responsible for creating large markets group contracts for Corporate and Association for Sales and Events

Handles Corporate room blocks between 10 to 25 rooms on peak and details small Events up to 50 people

Coordinate meetings, follow up with clients, create presentations, process expense reports and requisitions, and manage manager’s complex calendars

7/2016 – 8/2017 ASSISTANT EXECUTIVE HOUSEKEEPING MANAGER, hyatt Regency santa clara

1/2016 – 7/2016 CORPORATE MANAGEMENT TRAINEE, hyatt Regency santa clara

3/2013 – 1/2016 GROUP RESERVATIONS COORDINATOR, hyatt Regency santa clara

12/2006 – 6/2013 FRONT OFFICE AND ROOMS CONTROL AGENT, hyatt Regency MontereY resort and spa

EDUCATION:

2010 – 2011 - ASSOCIATES DEGREE IN HOTEL BUSINESS MANAGEMENT, Monterey peninsula college

2011 – 2012 – ASSOCI ATE DEGREE IN SOCIAL SCIENCE, MONTEREY PENINSULA COLLEGE

TRAINING:

Passkey, Reserve and Revenue Training, Hyatt Central Reservation, Omaha Nebraska (4/2013)

Leadership Training – Hyatt Regency Burlingame, San Francisco Ca (9/2015)

Corporate Management Trainee – Housekeeping Corporate Management Trainee, Hyatt Regency Santa Clara (1/2016)

Blood Born Pathogen Training - Hyatt Regency Santa Clara (5/2016) and Hyatt Burlingame, San Francisco Ca (4/2017)

New Manager Training - Hyatt Regency Santa Clara (2/2017)

Time Management Training – Doubletree Hotel, Burlingame Ca (5/2019)

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