Development Company Principal Consultant

JERDAYNA M. JONES

Address: #** ***** ******, *** ****

Phone (Cell): 293-2740 or 620-7698

E-Mail: ********.*****@*****.***

Date of Birth: 21/06/98

OBJECTIVE

To be the best that I can be in the Hospitality Industry.

WORK HISTORY

September 2018 – March 2019

Practical Internship Programme at Sandals Barbados Resort and Spa

Room Attendant

Responsibilities included:

Keeping the resort clean and sanitary as part of customer service.

Vacuuming rugs and furniture in hallways, rooms and public areas.

Collecting trash and emptying wastebaskets.

Changing the sheets and making the beds.

Refilling soaps and toilet paper dispensers in public restrooms.

Restocking toiletries and supplies in guest rooms also dusting and polishing furniture.

Front Desk Agent

Responsibilities included:

Exposed to the INFOR PMS System

Performing all check-in and check-out tasks.

Managing online and phone reservations.

Informing customers about payment methods and verifing their credit card data.

Registering guests with the necessary information (like contact details and exact dates of their stay).

Welcoming guests upon their arrival and assigning rooms.

Providing information about the hotel, available rooms, rates and amenities.

Responding to clients’ complaints in a timely and professional manner.

Liaising with housekeeping staff to ensure all rooms were clean, tidy and fully-furnished to accommodate guests’ needs.

Confirming group reservations and arranging personalized services for VIP customers and event attendees, like wedding guests.

Upselling additional facilities and services, when appropriate.

Maintaining updated records of bookings and payments.

Bartender

Responsibilities included:

Preparing alcohol or non-alcohol beverages for bar and restaurant patrons

Interacting with customers, taking orders and serving snacks and drinks

Assisting customers’ needs and preferences and making recommendations

Mixing ingredients to prepare cocktails

Planning and presenting bar menus

Restocking and replenishing bar inventory and supplies

Staying guest focused and nurturing an excellent guest experience

Complying with all food and beverage regulations

Club Sandals Agent

Responsibilities Included:

Dedicated Club Sandals Concierge to assist with planning vacation experience.

Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.

Daily contact with guests throughout their stay.

Personalized Resort Orientation.

Escort of guests to bus when they are going on tours.

All Day Room Service from 7:00AM - 10:00PM

Ensuring guests’ bags are brought up to the departure area.

Recognition of birthday / anniversary / special occasions

Escorted Island Routes Club Sandals Tours

February – April 2016

Kitchen Assistant, Zanzibar Restaurant, Movietowne Port of Spain

Responsibilities included:

Preparation of all food required for the day’s meals

General assistance to the cooks on duty

Assistance on pantry station when required.

July – August 2012

Camp Councilor, Young Men’s Christian Association (YMCA)

Responsibilities included:

Caring for children in the 3-6 age group which included

Feeding them at the appropriate time intervals

Playing games with them

Keeping them from danger

Keep them under control

EDUCATION

Associate Degree Hospitality Management, Trinidad and Tobago Hospitality and Tourism Institute (TTHTI), May 2019

Certificate of Completion, Six Months Internship, Sandals Barbados, Sandals Royal Barbados Resort & Spa, March 2019

CXC ‘O’ Level Certificate, South East Secondary School, January and June 2015 & January 2016

English Language III

Mathematics III

Human and Social Biology III

Principles of Business II

Social Studies III

Food and Nutrition III

Spanish V

SKILLS

Holder of Class 3 Driver’s License

Completed two-week Business Camp at YOU-BIZ hosted by the Enterprise Ktub and the East Port of Spain Development Company Limited, July 13th – 24th 2015

Completed a six (6) month Caribbean Vocational Qualification (CVQ) Level 1 Commercial Food Preparation Course at the Hilton Hotel, Trinidad, with the Multi-Sector Skill Training (MuST) Programme Cycle 159. August 2015 – February 2016

INTERESTS

Dancing (Marcia Charles Dance School-Member); Listening to Music; Meeting and Interacting with people.

REFERENCES

1)Ms. Jo Ann Burgess

Teacher Vocational Teacher IV

South East Port of Spain Secondary School

Port of Spain

797-2655

2)Mr. Christopher Noel

Commercial Director

Massy Distribution

Macoya

707-3784

3)Mrs. Jillene Lowhar

Principal Consultant

FHH Integrated Management Solutions

Arima

(O) 643-4530

(C) 323-3155

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