Network Development Specialist, CEO
Resume:
Jeffrey Henson
adnyie@r.postjobfree.com
*** **** *** *** **, Hickory, NC 28601
Work Experience
CEO
Carolina Ear Nose & Throat Sinus And Allergy Center, P.A. - Hickory, NC
December 2020 to Present
Worked as CEO of 7 physician ENT, 6 physician Audiology, and Allergy Department practice. Worked to employ administrative team and over 80 employees. Also, assisted in hiring of physicians, building practice relationships, developing plans for growth, assisting physicians with administrative problems, and handling inter-physician issues. Changed multiple ways of physician schedules that resulted in increased revenues and efficient workflow.
Network Development Specialist
UNC HealthCare - Hickory, NC
February 2018 to December 2020
Was responsible for developing relationships for 52 physicians and 46 APPs in the UNC/Caldwell Memorial network. Worked with UNC owned practices as well as non-UNC practices in Caldwell, Catawba, Burke, Alexander, and Watauga counties. Increased business over 15% each year for the physicians. Reported to Director off Network Development in Chapel Hill as well as VP, Physician Services at Caldwell Memorial.
Administrator
Catawba Valley Neurosurgical & Spine - Hickory, NC
February 2015 to December 2017
Responsible for all aspects of running a two-physician neurosurgery practice. Implemented ICD-10 coding initiatives, assisted with new marketing plan to increase new business (increased 20% over prior 3 year quarterly average), and increased practice profitability. Handled all renovations to the newly redesigned practice. Physician retired December 2017.
Independent Medical Consultant
Western NC
August 2014 to February 2015
Worked in conjunction with Novant Health to assist several healthcare practices to streamline their business operations. Focused on implementing methods to help them reduce costs, increase patient volume, and retain long-term staff. Also, assisted with recruitment of mid-level providers.
Director of Operations
Bowen Primary & Urgent Care - Hickory, NC
November 2013 to August 2014
Responsible for establishing new operational guidelines for directing the resident care of Meridian Senior Living facilities primary care. Also responsible for the hiring, training, and schedules of all providers as well as the budget needed for all facilities. Created all financials forecasts for taking over assisted living care. Created monthly monitoring system for Bowen Primary & Urgent Care as well as each Meridian facility to monitor compliance with financial goals.
Practice Consultant
Mission Medical Primary Care - Newton, NC
June 2013 to November 2013
Responsible for establishing new healthcare practice with multiple family nurse practitioners. Hired staff, developed policy and procedures, credentialed all providers with state agencies as well as insurance carriers. Set up the EMR system to allow providers to achieve EMR incentives.
Administrator
Joint Replacement Specialists - Hickory, NC
October 2010 to April 2013
Responsible for all aspects of running a 6 provider multi-specialists group.
Managed orthopedic, podiatry, and physical therapy practices as well as supervising the clinical and front office staff. Maintained EMR data to achieve Meaningful Use incentives for two years.
Administrator
Piedmont Neurosurgery, P.A - Hickory, NC
July 1999 to October 2010
Responsible for all aspects of running a three physician neurosurgery practice. Implemented new accounts receivables process of directly calling insurance companies which reduced insurance collectibles by 40% in the first year. Introduced several new ancillary services to the practice that were able to generate a 15% increase in revenues during the second year.
Counselor
Financial Investments
March 1998 to July 1999
Centura Bank. Hickory, NC
Responsible for generating investment clients for a new branch in Hickory, NC. Developed market from zero clients to over 200 clients during my tenure. Selected top producer in the Western Region. Achieved Certified Financial Planner designation.
Administrator
Catawba Dermatology Associates, P.A - Hickory, NC
April 1996 to March 1998
Responsible for all aspects of running a four physician dermatology group. Focused on creating a more efficient staff and developed a policy and procedures manual that provided staff with written instruction on how to carry out all aspects of patient care for the office.
Merger and Acquisition Specialist
Centura Bank - Canton, NC
June 1993 to April 1996
Responsible for all aspects of training for newly acquired savings banks and converting them to commercial banks. Trained all areas of employees, ranging from tellers to city managers.
Adjunct Professor
Appalachian State University - Boone, NC
August 1992 to June 1993
Taught Organizational Behavior and Survey of Management (2 classes each) for 3 semesters. Maintained all student, records, office hours, and all duties of University professors.
Management Trainee
Citizens Savings Bank - Hickory, NC
June 1990 to August 1991
Trained in all aspects of banking management. Began from the basics of teller work and ended as a branch manager. During the six months as a branch manager, deposits increased 14% over the previous period. Resigned to attend graduate school.
Education
Master of Business Administration in Healthcare Management
Appalachian State University - Boone, NC August 1992
Bachelor of Science in Business Administration
University of North Carolina at Chapel Hill. Chapel Hill - Chapel Hill, NC
May 1990
Community Involvement
Commissioner
Hickory Parks and Recreation Commission
2004 to 2012
Treasurer
Western Piedmont Medical Professionals
2006 to 2011
Board Member (2004 -
Director
Galaxy Foods Soccer Tournament
1998to 2013
Rotary - Paul Harris Fellow (twice), Member (1998-Present)
Past President
Rotary Club of Lake Hickory
2000 to 2001
Board Member
1999-2011
Skills
•Higher Education Teaching
•ICD-10
•Primary Care Experience
•Healthcare Management
•Acquisitions
Assessments
Supervisory skills: Motivating & assessing employees — Proficient
July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Planning & execution — Proficient
July 2021
Planning and managing resources to accomplish organizational goals
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
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