KIMBERLY

GRADY

224-***-****

Summerville SC 29843

linkedin.com/in/gradykimberlya

EDUCATION

Benedictine University

Lisle, IL • 05/2008

MBA: Business Administration And Management

University Of Phoenix

Tempe, AZ • 05/2003

Bachelor of Science: Business Management

Argosy University Formerly Medical Institute Of MN

Minneapolis, MN • 08/1982

Associate of Arts: Medical Laboratory Technology

University of Notre Dame

Notre Dame, IN Business, Laboratory Executive Training

AACC BAYER MBA CLASSES

WON SCHOLARSHIP

2 week Interim on Campus

CERTIFICATIONS

Licensed MLS (ASCP)

Six Sigma Green Belt

Six Sigma Yellow Belt

AFFILIATIONS

CLMA

isixsigma

ASCP

Chicago Board of Directors CLMA

AACC

SKILLS

Management

Process Improvement

Metrics Management

CLIA/CAP/CMS

FDA Biologics

EPA/OSHA

Equipment Maintenance

Quality Control

Quality Assurance

Facilities oversight

Lab test analysis

Microscopic techniques

Specimen collection

Medical research

Equipment calibration

Laboratory procedures

MEDITECH software

Computer skills

Teambuilding

Customer service

Good listening skills

Compassion

Excellent work ethic

Collaboration

Troubleshooting

Verbal and written communication

Medical Technologist

Phlebotomist

PROFESSIONAL SUMMARY

Highly-qualified Laboratory Manager with top-notch leadership, planning and problem-solving abilities. Open and clear communicator with disciplined and thorough approach. Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment and facilities. Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering 35 years of industry expertise. Pursuing new professional challenges with the opportunity to make a positive impact on laboratory operations and research success.

WORK HISTORY

Regional Medical Center Of Orangeburg & Calhoun Counties - Supervisor

Orangeburg, WI • 09/2020 - Current

Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Managed operational documents and produced reports detailing activities.

Set and oversaw quality assurance guidelines for laboratory work.

Kept laboratory in compliance with all applicable guidelines and laws.

Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.

Wonolo Inc. - Business Associate

San Francisco, CA • 03/2019 - 09/2020

Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.

Verified work aligned with service levels agreed and client requirements.

ISI Group - Business Development Coordinator

Buffalo Grove, IL • 02/2020 - 03/2020

Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

Generated new business with marketing initiatives and strategic plans.

Executed calling campaigns targeting direct end-user prospective accounts.

Evaluated current service needs and product satisfaction levels with established customers.

Conducted cold- calls to prospect external lead sources and advance sales process.

Vitalant - Quality Assurance Manager

Sacramento, CA • 12/2016 - 10/2017

• Tracked and trended deviations in TrackWise CAPA Tracking System.

• Studied and approved corrective action.

• Performed effectiveness checks for corrective actions and facilitated recalls and market withdrawals.

• Hosted external inspections and facilitated responses.

Leveraged QA expertise (including Six Sigma and Lean) to drive improvements to operational processes within clinical facilities by evaluating data to define trends and opportunities. Led and participated in process design for new and changed processes in identified operational subject matter areas, blood banking, Human Leukocyte Antigen (HLA), genetics, reference laboratory, billing, logistics, facilities, and biomedical equipment. Performed effectiveness checks for corrective actions and facilitated recalls and market action.

Vizient Inc. - Consulting Director, Laboratory Medicine

Sacramento, CA • 11/2017 - 05/2018

Served as Sutter Health System dedicated laboratory specialist in areas of non-salary expense reduction, with focus on implementation, standardization, variation reduction, and appropriate utilization. Utilized skills in budgeting, healthcare industry supplies, supply chain management, product implementation, contract management, and value management. Reviewed data to create meaningful presentations of opportunity analyses and effectively secured feedback from business leadership.

• Delivered successful laboratory and dialysis practice engagements.

• Managed team of four.

• Responded to requests for laboratory and dialysis SME information as needed.

• Maintained plan to achieve targeted cost savings.

• Achieved savings and obtained client sign-off of $

Quest Diagnostics - Anatomic Pathology Client Services Supervisor

Wood Dale, IL • 10/2003 - 01/2008

Oversaw 15-member staff including AP problem resolution representatives and cytology technical representatives. Spearheaded customer service, tests in question, cytology quality assurance, slide and tissue library, and pathologist reviews.

Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Maintained accurate record-keeping with proactive attention to client information updates.

Coordinated with operations staff to resolve service problems and boost client satisfaction.

Monitored metrics and developed actionable insights to improve efficiency and performance.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Managed department call volume of and coordinated department schedules to maximize coverage during peak hours.

Sonic Healthcare USA - Quality Assurance Supervisor

Bakersfield, CA • 11/2014 - 05/2016

Served as primary quality assurance leader on site at Physicians Automated Laboratory. Spearheaded procedure development and management. Led development and verification of process validations and verification of equipment validation and qualification. Developed and verified computer user validation and error management, including investigation and root cause analysis. Prepared for CAP inspections. Reviewed quality assurance standards, studied existing laboratory policies and procedures, and evaluated effectiveness of company quality assurance program. Participated in validating and/or writing test procedures, as well as oversight of maintenance of manuals.

• Maintained laboratory-wide document control system and met unique QA report needs of clients as requested.

• Reduced inspections deficiencies by 50%.

• Wrote and maintained QA policies and procedures, and reviewed and appropriately routed quality assurance reports.

• Built and maintained database for tracking of quality assurance reports and presented statistical data and narrative reports summarizing QA findings to management. Trained new employees on database.

KGS Consulting LLC - Manager Quality Programs

Great Lakes, IL • 08/2013 - 03/2014

CAPTAIN JAMES LOVELL FEDERAL HEALTH CARE CENTER, Chicago, Illinois

Customized, facilitated, and coordinated quality improvement programs that resulted in improved patient care, operations, and patient experience. Collaborated with hospital and medical staff leadership on special projects relating to improved operations, processes, and procedures, and provided direction, training, and development involving all aspects of quality improvement.

• Communicated solutions for correction and improvement of processes dealing with disparate clinical IT systems and associated data.

• Develop ANSI standard process maps with minimal direction and supervision creation of action plans based on as-is and to-be clinical process analysis. Gathered business requirements, developed use cases, created business process models, and met with key stakeholders.

This project's goal was to create a single Electronic Health Record (EHR) by merging two systems, which was sponsored by the Veterans Administration (VA) and the Department of Defense (DoD). This is the first facility to merge organizations, and the information obtained will be utilized for other DoD and VA facilities to merge into one organization

Laboratory Corp Of America Holdings - Regional QA/EHS Manager (IL, WI, MO Region)

Elmhurst, IL • 03/2008 - 10/2012

Led assurance of overall quality of services rendered to laboratory clients within region in terms of reliability, accuracy, and precision. Demonstrated proactive manner in identification and rapid resolution of problem issues. Provided leadership within region for quality programs, including implementation nof policies and systems leading to continuous quality improvement. Oversaw implementation and maintenance of standardized protocols and best practices throughout assigned region. Implemented policies with respect to aspects of Clinical Laboratory Improvement Amendment (CLIA) regulations, CAP accreditation, FDA compliance, and specific state regulations. Prepared and reviewed summary responses for proficiency testing failure and/or adverse outcomes of audits.

• Implemented and maintained standardized protocols and best practices throughout assigned region, including ten laboratories and 43 patient service centers.

• Maintained federal, state, and local licensure and accreditation as applicable throughout region.

• Ensured facilities remained inspection ready at all times.

• Facilitated regional and site-specific quality management monthly meetings.

• Promoted culture of quality throughout through communication and increase of responsibilities.

Quest Diagnostics - Anatomic Pathology Client Services Supervisor

Wood Dale, IL • 10/2005 - 01/2008

Oversaw 15-member staff including AP problem resolution representatives and cytology technical representatives. Spearheaded customer service, tests in question, cytology quality assurance, slide and tissue library, and pathologist reviews

Quest Diagnostics - Problem Resolution Specialist

Wood Dale, IL • 01/2003 - 09/2005

Used critical thinking to break down problems, evaluate solutions and make decisions.

Developed team communications and information for meetings.

Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Developed and maintained courteous and effective working relationships.

Acted as subject matter expert on incident resolution, facilitated meetings between operations groups to document and facilitate resolution of problems within infrastructure. Nominated and selected for inclusion in company marketing materials.

Provide education and guidance to assigned clients about Quest Diagnostics lab processes and educates clients on new products and services offered by Quest Diagnostics.

Act as a point of contact when the customer needs assistance with a laboratory issue.

Document and communicate with the Commercial Representative and Customer Solutions Specialist information related to service failures and or issues the customer has experienced.

Provide support for non-issue service requests by the client. These may include accession level support such as test adds, post analytical changes, cancellations, resolution of Test in Question in the QLS system.

Act as a liaison with escalated issues IT and Billing when requested by client or Commercial representative.

Set up scheduled reports in QLS as requested by the client, such as TIQ/TNP management reports or other custom client specific reports

Builds appropriate rapport without alienating anyone; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably

Clearly communicates actions taken in solving issues; if complex involves the SME (Subject Matter Expert) and ensures the resolution meets client expectations

Ensures internal problem resolution for assigned clients; maintains documentation in accordance with SOP's.

Provides direct support via telephone, email or client visits as needed. Client visits are expected to be

Support clients on new products and services being implemented by the customer.

Quest Diagnostics - Technical Client Services Representative

Schaumburg, IL • 12/1996 - 01/2003

Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Maintained accurate record-keeping with proactive attention to client information updates.

Introduced clients to available online resources and services to increase convenience.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Coordinated with operations staff to resolve service problems and boost client satisfaction.

Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.

Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.

Increased efficiency and team productivity by promoting operational best practices.

Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Investigated and resolved customer inquiries and complaints quickly.

Provided primary customer support to internal and external customers in fast-paced environment.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Trained new personnel regarding company operations, policies and services.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Delivered technical training to service reps and internal customers. Created training presentations, manuals, and course outlines. Updated existing training material to reflect changes in new SOP and product releases and contributed to improved training documentation tools. Improved support service levels by 20%.

Quest Diagnostics - Senior Medical Technologist/Site Safety Officer

Tucker, GA • 02/1989 - 06/1996

Conducted safety audits and investigated issues.

Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.

Inspected facilities for adherence to fire, hazard and safety guidelines.

Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.

Responded to any emergencies as instructed and with utmost efficiency.

Recognized, documented and advised on removal of hazards.

Developed safety training procedures and documented into manuals for distribution to all staff members.

Serology, Infectious Disease and Blood Banking Group lead, serving as Assistant Supervisor in absence of Shift Supervisor, supervising 10MTs and two lab aides. Managed QA Documentation / Preventive Maintenance throughout department, including scheduling of employees, safety, chemical inventory, department documentation, and ongoing continuing education of staff. Performed technical writing for Standard Operating Procedures, instrument and software validation scripts and validation protocols.

• Enhanced Departmental Safety protocols of chemical storage, EHS training attendance, and internal training.

• Improved overall departmental relations.

• Developed new quality standards for better

Branch Operations- Smith Kline Beecham Clinical - Phlebotomist

Tucker, GA • 02/1988 - 02/1989

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Accurately labeled vacutainer tubes with patient name, date and time of collection.

Handled insurance verification tasks using to validate patient insurance information.

Assisted with office procedures by monitoring patient flow, performing telephone screening.

Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.

Assembled tourniquets, needles and blood collection devices to prepare work trays.

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Stocked phlebotomy cart or carrier with appropriate supplies.

Tracked collected specimens by initialing, dating and noting times of collection.

Organized daily work based on collection priority.

Conducted venipuncture and other CT procedures.

Memphis Clinical Laboratory - Registered Medical Technologist

Memphis, TN • 10/1986 - 01/1988

Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.

Trained and oriented new medical technologists to perform and interpret tests.

Participated in procedure and instrument development activities.

Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.

Managed routine laboratory operations and supervised employees.

Altered and adjusted methods and procedures to comply with age-specific competency guidelines.

Followed laboratory protocols for specimen processing, analysis and results reporting.

Executed corrective actions when test controls were outside specified limits.

Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Kept laboratory equipment clean and in good working order for optimal functionality and longevity.

Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.

Processed patient specimens according to priority and documented results.

Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.

Completed specimen collection and analysis while complying with OSHA, Universal Precautions and quality assurance policies.

Established and monitored quality assurance programs and activities to maintain accuracy of laboratory results.

Identified patient and labeled specimens with correct information to protect patient from adverse errors.

Boyce & Bynum Pathology Professional Services - Medical Laboratory Technician

Columbia, MO • 10/1984 - 10/1986

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.

Identified microorganisms present in samples and cultivated strains to support clinical diagnostics.

Kept laboratory equipment clean and in good working order for optimal functionality and longevity.

Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Analyzed experiment and test results to validate adherence to standards and specifications.

Set up, maintained and verified sterility of lab equipment and tools.

Used coordination and planning skills to achieve results according to schedule.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Group Health - Medical Laboratory Technician Generalist

Maplewood, MN • 06/1982 - 10/1984

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.

Conducted evaluations for as many as 125 patients daily, including EKGs, chemical analysis, urinalysis and hematology.

Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.

Kept laboratory equipment clean and in good working order for optimal functionality and longevity.

Analyzed experiment and test results to validate adherence to standards and specifications.

Set up, maintained and verified sterility of lab equipment and tools.

Carried out day-day-day duties accurately and efficiently.

Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.

Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Received and processed stock into inventory management system.

Southview Acres Health Care Center Inc. - Certified Nursing Assistant

West Saint Paul, MN • 03/1978 - 03/1984

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.

Transported patients between rooms and appointments or testing locations.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Quest Diagnostics Formerly Lufkin Laboratories - Internship Student

Minneapolis, MN • 08/1980 - 08/1982

Answered incoming telephone calls, took down messages and provided information.

Organized company files and created support system to decrease workload and increase productivity of account managers.

Restocked office supplies and retrieved files for staff.

Completed range of simultaneous job tasks to support professor's academic, research and operational needs.

Reported back to instructor to receive day-to-day tasks and responsibilities.

Upheld strict security procedures to maintain data confidentiality.

Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Participated in cross-functional team-building activities.

Communicated with insurance companies to obtain pre-authorizations for treatment.

CSL Plasma - Phlebotomist (Blood Plasma Center)

St Paul, MN • 01/1981 - 06/1982

Set up, maintained and verified sterility of lab equipment and tools.

Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.

Maintained excellent attendance record, consistently arriving to work on time.

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

AFFILIATIONS

CLMA

isixsigma

ASCP

Chicago Board of Directors CLMA

AACC

NCA

.

Contact this candidate