Armia Mcgriff

Pensacola, FL

adny6p@r.postjobfree.com

850-***-****

Authorized to work in the US for any employer

Work Experience

Academic Specialist

Abeka - Pensacola, FL

April 2021 to Present

• provide grading and academic assistance to incoming 800 line

• Explain products and benefits

• Operate the live chat

• answer emails regarding academic and grading questions

• assist with special projects

• Serve as a teacher’s assistant

• Provide tutoring to elementary students

CSS (Customer Service Specialist)

Capgemini/CVS - Pensacola, FL

September 2020 to March 2021

1. Answer inbound calls form providers, members or pharmacy 2. Run test claims to see if medication is rejecting for any reason 3. Create and submit case for medications that are needing an prior approval 4. Provide resolution for any problems that may arise 5. Handle any irate person in an calmly collective way Housekeeping

Pensacola Grand - Pensacola, FL

March 2019 to September 2019

• Greet guest in a professional manner

• Replacing used towels with new ones

• Vacuum carpets

• Disinfect restrooms and ensure that new toiletries provided by the hotel are placed in the appropriate places

• Replace bedding and make beds

CSR - Customer Service Representative

American Water - Pensacola, FL

September 2018 to February 2019

Receiving and answering calls for American Water customers. Scheduled service appointments, Went over billing information with customers and also processed payments. Team Member/Cashier

Firehouse Subs - Pensacola, FL

June 2017 to September 2018

Cashier

Line Sandwich Prepare

Keep lobby and Restroom, cleaned,fully stocked

Count registers at the start of every shift

Greet customers in timely and friendly manner

Executive Customer Relations

Alorica - Pensacola, FL

May 2015 to August 2016

Responsibilities

INSTALLATION DEPARTMENT

• Installations for sales order entry

• Schedule installations

• Make corrections to customer orders that couldn't be processed

• Take out inbound calls

• Call out to customers that has past due accounts .

• Contact customer who have association with debt

• Contact customer for reschedule appointments

Accomplishments

Call flow score 100

Skills Used

Meeting deadlines, Repackage the customers acct. De escalate irate calls, Resolved customers issues a timely matter. Accept billing payments. Order entry for third party agents Warehouse Associate

Broadway - Valdosta, GA

February 2013 to May 2015

Responsibilities

* Paint Military Buckets

* Organize Inventory

* Keep area clean

* Supervised Area

* Prep Military Buckets for/ Military Base

Cashier/Customer Service

Kentucky Fried Chicken - Valdosta, GA

September 2008 to February 2013

Responsibilities

Crew Trainer /Supervisor

* Trained Drive Through Cashiers

* Count Registers /Shift Change

* Close Store /Holidays

* Supervised up to four employers per shift

* Make sure restaurant was clean

* Follow up with complaints/ if any

* Cook for dine in / Cook for drive through

* Log inventory

Accomplishments

Crew Tranier

Skills Used

Handle customers complaints and concerns. Issue refunds when needed. Gave fast and friendly customer service.

Education

High school or equivalent

Skills

• Microsoft Office

• Microsoft

• Call Center

• Customer Service

• CSR

• Customer Care

• Customer Support

• Microsoft Excel

• Microsoft Word

• Order Entry

• Quality Assurance

• Food service

• Phone etiquette

• Cashiering

• Data Entry

• Typing

• Microsoft Outlook

• Windows (1 year)

Awards

Quality Assurance Reward

December 2015

This reward was given to grade on call flow

Additional Information

Personal References

Nikeya Gaskins ( Supervisor from Pensacola Grand)

912-***-****

Kandice Lane ( Friend)

850-***-****

Jazzlyn Dennis ( Supervisor from Alorica)

850-***-****

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