Customer Service Care
Resume:
Armia Mcgriff
Pensacola, FL
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Academic Specialist
Abeka - Pensacola, FL
April 2021 to Present
• provide grading and academic assistance to incoming 800 line
• Explain products and benefits
• Operate the live chat
• answer emails regarding academic and grading questions
• assist with special projects
• Serve as a teacher’s assistant
• Provide tutoring to elementary students
CSS (Customer Service Specialist)
Capgemini/CVS - Pensacola, FL
September 2020 to March 2021
1. Answer inbound calls form providers, members or pharmacy 2. Run test claims to see if medication is rejecting for any reason 3. Create and submit case for medications that are needing an prior approval 4. Provide resolution for any problems that may arise 5. Handle any irate person in an calmly collective way Housekeeping
Pensacola Grand - Pensacola, FL
March 2019 to September 2019
• Greet guest in a professional manner
• Replacing used towels with new ones
• Vacuum carpets
• Disinfect restrooms and ensure that new toiletries provided by the hotel are placed in the appropriate places
• Replace bedding and make beds
CSR - Customer Service Representative
American Water - Pensacola, FL
September 2018 to February 2019
Receiving and answering calls for American Water customers. Scheduled service appointments, Went over billing information with customers and also processed payments. Team Member/Cashier
Firehouse Subs - Pensacola, FL
June 2017 to September 2018
Cashier
Line Sandwich Prepare
Keep lobby and Restroom, cleaned,fully stocked
Count registers at the start of every shift
Greet customers in timely and friendly manner
Executive Customer Relations
Alorica - Pensacola, FL
May 2015 to August 2016
Responsibilities
INSTALLATION DEPARTMENT
• Installations for sales order entry
• Schedule installations
• Make corrections to customer orders that couldn't be processed
• Take out inbound calls
• Call out to customers that has past due accounts .
• Contact customer who have association with debt
• Contact customer for reschedule appointments
Accomplishments
Call flow score 100
Skills Used
Meeting deadlines, Repackage the customers acct. De escalate irate calls, Resolved customers issues a timely matter. Accept billing payments. Order entry for third party agents Warehouse Associate
Broadway - Valdosta, GA
February 2013 to May 2015
Responsibilities
* Paint Military Buckets
* Organize Inventory
* Keep area clean
* Supervised Area
* Prep Military Buckets for/ Military Base
Cashier/Customer Service
Kentucky Fried Chicken - Valdosta, GA
September 2008 to February 2013
Responsibilities
Crew Trainer /Supervisor
* Trained Drive Through Cashiers
* Count Registers /Shift Change
* Close Store /Holidays
* Supervised up to four employers per shift
* Make sure restaurant was clean
* Follow up with complaints/ if any
* Cook for dine in / Cook for drive through
* Log inventory
Accomplishments
Crew Tranier
Skills Used
Handle customers complaints and concerns. Issue refunds when needed. Gave fast and friendly customer service.
Education
High school or equivalent
Skills
• Microsoft Office
• Microsoft
• Call Center
• Customer Service
• CSR
• Customer Care
• Customer Support
• Microsoft Excel
• Microsoft Word
• Order Entry
• Quality Assurance
• Food service
• Phone etiquette
• Cashiering
• Data Entry
• Typing
• Microsoft Outlook
• Windows (1 year)
Awards
Quality Assurance Reward
December 2015
This reward was given to grade on call flow
Additional Information
Personal References
Nikeya Gaskins ( Supervisor from Pensacola Grand)
Kandice Lane ( Friend)
Jazzlyn Dennis ( Supervisor from Alorica)
Contact this candidate