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Resume

K.RAJKUMAR

No **,Balaji Nagar, Near Mandela Nagar, P.T.C POST, Perungudi, Madurai.

Tamil nadu state, India-625022

CELL NO: 830*******,994-***-****

E Mail ID: adny6i@r.postjobfree.com

CARRIER OBJECTIVE

To contribute myself as are among those qualitative synergetic Manager who wish to focus on molding the organization towards prospective future Educational Qualification:

Date of Birth : 03/05/1972

Gender : Male

Marital Status : Married

Religion : Hindu

Category/Caste : BC / Reddy

Language Skills : Tamil - Read, Write Speak( Excellent) English- Read, Write, Speak (Proficient)

Telugu- Speak

Hindi- Speak (Proficient)

Hobbies : Watching TV, Carom Board, Chess

1998-99

Craft Course of House

Keeping & Front Office

Management

Department Of Entrepreneur Ship

Studies

Madurai Kamaraj

University

1990-93 BA Litt ( Eng) S.Vellai Samy Nadar

College,Madura

Madurai Kamaraj

University

1989-90 H S C Elango Hr Sec

School

State Board of Tamilnadu

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Other qualification:

Computer Knowledge (MS Word, MS Excel, Power point) Handling all cleaning equipments & Usage of chemicals, Marble crystallization, polishing, Customer care.

WORK EXPERIENCE :

1.Executive Housekeeper at HOTEL STAR PALACE, Rameswaram(15/05/18 to 31/12/2021)

2.Executive Housekeeper at HOTEL JIWAN RESIDENCY,Rameswaram(05/11/17 to 07/05/18)

3. Hotel Manager at HOTEL ESS PE INN, Karaikudi(08/04/16 to 31/10/17) 4. Kitchen In charge at Hotel Ganpat Grand,Palani(10/09/15 to 30/03/16) 5. Restaurant manager at Hotel Apple Veg Restaurant, Dindigul (01/03/2014 to 05/04/2015)

6. Housekeeping Executive at Hotel Million Day, Mayiladuthurai

(06/01/2013 to 15/02/2014).

7. Housekeeping Manager at UK Facility management services, Chennai

(15/11/2010 to 31/09/2012).

8. Housekeeping Executive at Reliance Media Works Ltd,

(19/02/2008 to 31/09/2010)

9. Asst Housekeeper at Hotel SRM, Trichy (10/03/2007 to 31/01/2008) 10. Housekeeping supervisor at Hotel Grand Palace, Yercaud

(03/02/2006 to 28/02/2007).

11. Housekeeping supervisor at Hotel Royal Park, Rameshwaram

(05/01/2005 to 31/01/2006)

12. Senior Houseman at Hotel Madura Park Inn, Madurai (16/08/2000 to 31/11/2004).

Functional Areas: HOTEL, MULTIPLEX, HOSPITAL.

Area specification: Operation, Administration, Customer care, Marketing. 3

WORKING KNOWLEDGE:

JOB TITLE: Asst Housekeeper / Executive Housekeeping Responsibility & Authority:

• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

• Prepares and distributes the Room assignment sheet and floor keys to room boys.

• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

• Schedules cleaning of all meeting rooms after a completed function.

• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

• Inventories cleaning supplies & linen stock to ensure adequate supplies.

• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

• Rewards employees who use their empowerment to meet or exceed guest expectations.

• Print all housekeeping related reports and traces from PMS.

• Assists in controlling expenses by the housekeeping department.

• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. 4

• Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

• Attend to any guest complaints and take service recovery measures if required.

• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

• Prepare annual housekeeping budget.

• Submit requests for repair and periodic maintenance of cleaning equipment.

• Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens. Other Routine Responsibilities:

• Co-ordinate with front office and sending room discrepancy lists.

• Select, staff, recruit, hire, and train qualified housekeeping candidates.

• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

• Orient and familiarize new personnel with hotel facilities and operating hours.

• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.

• Oversee any guest communications from housekeeping. Hotel Manager Job Responsibilities

1) Planning and managing the catering, accommodation and other hotel services. 2) Preparing the budgets and financial planning for the hotel. 3) Setting up a target and achieving sales and profits. 4) Planning for the work schedules of an individuals and teams. 5) Observing and monitoring the worker’s performance to make sure that the company rules and regulations are being followed.

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6) Cooperating with other department mangers for coordinating the activities such as wedding, any special events and conferences.

7) Coordinating with the duties of the front- office and resolving problems. 8) Greeting and meeting with the customers.

9) Supervising the maintenance, renovations and furnishings of the hotel. 10) Ensuring about the safety and the security and meeting with other statutory regulations. 11) Scheduling the work activities, duties and hours of the staff. 12) Handling the customer grievances and complaints. 13) They are responsible for day to day hotel management and hold accountability for directing, organizing and planning all hotel-services. JOB TITLE:KITCHEN IN CHARGE

Resposiblity & Authority

Job Description:

1) Supervises and coordinates activities of food preparation, kitchen, pantry, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies: Plans or participates in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers.

2) Specifies number of servings to be made from any vegetable, meat, beverage, and dessert to control portion costs.

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3) Supervises noncooking personnel, such as KITCHEN HELPER, to ensure cleanliness of kitchen and equipment.

4) Supervises COOK and tastes, smells, and observes food to ensure conformance with recipes and appearance standards.

5) Supervises workers engaged in inventory, storage, and distribution of foodstuffs and supplies.

6) Purchases foodstuffs, kitchen supplies, and equipment, or requisitions them from PURCHASING AGENT.

7) Hires and discharges employees.

8) Trains new workers.

9) Performs other duties as described under SUPERVISOR Master Title. 10) May set prices to be charged for food items.

11) May meet with professional staff, customers, or client group to resolve menu inconsistencies or to plan menus for special occasions. 12) May assist dietitian to plan, change, test, and standardize recipes to increase number of servings prepared.

13) This job occurs typically in restaurants, cafeterias, and institutions as opposed to STEWARD/STEWARDESS which occurs typically in hotels. JOB TITLE: RESTAURANT MANAGER

Responsibility & Authority:

• Taking responsibility for the business performance of the restaurant.

• Analyzing and planning restaurant sales levels and profitability.

• Organizing marketing activities, such as promotional events and discount schemes.

• Preparing reports at the end of the shift/week, including staff control, food control and sales.

• Creating and executing plans for department sales, profit and staff development.

• Setting budgets and/or agreeing them with senior management.

• Planning and coordinating menus.

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Front-of-house:

• Coordinating the entire operation of the restaurant during scheduled shifts.

• Managing staff and providing them with feedback.

• Responding to customer complaints.

• Ensuring that all employees adhere to the company's uniform standards.

• Meeting and greeting customers and organizing table reservations.

• Advising customers on menu and wine choice.

• Recruiting, training and motivating staff.

• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

• Maintaining high standards of quality control, hygiene, and health and safety.

• Checking stock levels and ordering supplies.

• Preparing cash drawers and providing petty cash as required.

• Helping in any area of the restaurant when circumstances dictate. JOB TITLE: DESK CONTROL SUPERVISOR

DUTIES AND RESPONSIBILITIES:

• Good knowledge in handling guest requests.

• Good knowledge of Housekeeping operations.

• Responsible for Departmental keys and guest room master cards.

• Responsible for all calls coming to the Desk and to convey the right message to the right person.

• Maintaining records related to day to day operations of Housekeeping.

• Follow up with concerned departments in case of guest requests/ complaints.

• Updating the Housekeeping data board with information like VIP in house, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.

• Good understanding of the property management soft wares

• Allocate work for each staff according to point system / work load for the day.

• Should have a good telephone etiquette.

• Make the relevant room status changes on the software as per the instruction given by floor supervisors.

• Prepare the room discrepancy list for Front office.

• Prepare the VIP amenities list.

• Prepare the Mini Bar consumption list.

• Post mini bar and laundry charges to the respective guest folios.

• Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.

• Prepare the missing / broken item register.

• Handle the lost and found procedures and all enquiry.

• Maintaining the “I need it now” cupboard.

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• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.

• Coordinate with Engineering / Maintenance department for room maintenance issues.

• Co-ordinate with Front office department.

• Should have complete information related all the rooms in hotel.

• Should have information of every staffs, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.

• Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.

• Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

JOB TITLE: FLOOR SUPERVISOR

DUTIES AND RESPONSIBILITIES:

• Responsible for smooth operation of the floor assigned.

• Responsible for the performance of floor boys.

• Supervise Room Attendants

• Organizes and facilitates the room making process.

• Daily allocation of rooms and deep cleaning tasks to team members.

• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.

• Checks the occupied and departure rooms, giving special attention to guest needs.

• Ensures that the entire operation is performed as per the laid down standards.

• To organize immediately the guest needs under intimation to EHK/Executive.

• Manage guest requests, including VIP amenities and communicating them to the relevant team members

• Routine inspection of guest bedrooms to ensure they meet standards.

• Aware of all room categories and amenities.

• Achieve positive outcomes from guest queries in a timely and efficient manner

• Carry out lost and found procedures.

• Report maintenance issues to Maintenance/Engineering Department.

• Assist Housekeeping Manager with training requirements.

• Represent the needs of the team to others in the hotel.

• Comply with hotel security, fire regulations and all health and safety legislation.

• Assist other departments wherever necessary and maintain good working relationships.

I here Declare That The Above Information Given By Me are True My Knowledge and 9

Belief.

YOURS SINCERELY

(K.RAJKUMAR)

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