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Member advocate

Location:
Cantonment, FL
Posted:
July 30, 2021

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Resume:

Amanda H. White

*** ********** ** **********, ** 32533 850-***-****

Objective

My objective is to learn all aspects of my job; thus, being knowledgeable enough to do quality work and to strive each day to put that knowledge to full use of my ability. I desire to work as a team with my coworkers to collectively fulfill all objectives of the team.

Education

Tate High School 2003

2003

General diploma

3.5 G.A

Honors classes

Experience

Aug. 2018 – present

Gulf Winds Credit Union

Head Teller and Member Advocate

I Lead the teller line in everyday operations as a Head teller. I quickly assessed member problems and resolved higher level discrepancies while providing excellent customer service. I was responsible for day-to-day operations of the branch while working under my manager.

As member Advocate I provided loans, member services, resolution of complaints and problems the member may be experiencing, and I met the expectations of my lending goal each month. I often exceeded lending and teller goals on a consistent basis.

I learned to do most member services, Loans, and basic banking over the phone while mastering my skills working in a Pandemic. I gained remote skills.

2017 to Aug. 2018

Hancock Bank

Teller

I was a teller at a high traffic location. I completed cash deposits, basic transactions, and maintained a balanced cash drawer and cash vault. I was tasked with monthly expectations of referrals, lending goals, and product referrals. I met and exceeding all goals on a consistent basis. I learned customer service skills while adapting to a new environment. I often floated between branches and acclimated to my surrounding quickly and positively. I thrive while in a fast paced and busy environment.

2015 – 2017

Gulf Coast Community Bank

Teller and vault teller

As a teller I learned basic member service skills. This job allowed me to learn the basics of banking and taught me customer service skills. I learned multi-tasking and cash handling.

Awards & Acknowledgements

Rising star award- award given to the associate who adapts to new situations and works quickly to resolves problems in the first year of employment.

Employee of the year – Hancock bank

Jr. Girls Youth leader at My Father’s Vineyard

Volunteer at Phonenix Rising Rescue

Member of local Neighborhood walking Club



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