Victoria Cordero

Customer Service, Hospitality, Sales

Galveston, TX 77554

adny2o@r.postjobfree.com

346-***-****

I enjoy a fast paced work environment and being part of a Customer Service focused team. Something new every day is one of the best parts of going to work. Authorized to work in the US for any employer

Work Experience

Reservation Agent

Working Solutions - Galveston, TX

May 2021 to Present

Work at home to accept reservation calls for hotels all over the world. I answer general information questions as well as making, modifying, and cancelling reservations for all types of situations. Kitchen/Store Staff

Hummels General Store and Deli - Galveston, TX

June 2020 to May 2021

Kitchen staff, cooking, prepping, whatever needs to be done. I also help in the storefront with freight, stock replenishment, and anything else needed. It is a small Mom and Pop business. Hotel Guest Services

San Luis Resort, Landry's Inc. - Galveston, TX

September 2018 to May 2020

Check in and out of hotel guests. Modify existing reservations when needed. Book rooms for walk in guests. Handle heavy phone traffic and requests from in-house guests. Post charges to guest accounts for retail and other purchases.

Hotel Front Desk Clerk

Landry's Inc. - Galveston, TX

September 2018 to March 2020

Guest Services, checking in and out of guests at the hotel. Concierge services for hotel guests. Finalizing of guest statements and arranging for credit card authorizations for future stays. Reservations, both new and modifications.

Assistant Store Manager

Stage Stores - Galveston, TX

November 2017 to September 2018

In charge of my assigned department and general store operations in the absence of the store GM and Senior ASM. Supervise a staff of 5+ team members. Prepare bank deposits and balance tills. Department Specialist / Visual Supervisor

Old Navy - Texas City, TX

January 2017 to December 2017

Plan and execute company merchandising direction in my assigned department. Deliver standard operating procedure execution to help drive sales. Train Brand Associates in merchandising standards and productivity expectations. Key holder responsible for store operations and performance during my assigned times.

Planning, functional and technical skills, learning agility, decision quality, and business acumen are all important parts of my job.

I work with the Senior Visual Manager to reset departments on a monthly basis and the Event Zone according to company direction.

Kompass Merchandiser

Acosta Sales & Marketing - Salt Lake City, UT

January 2015 to October 2016

Responsibilities

Grocery resets, new item placements on a daily basis. I created new commodity sets when there weren't any before. Rotate stock when needed. Informed store management at Smiths Food and Drug of issues concerning store fixtures and commodity sets, then worked with them to find solutions. Accomplishments

Brought my store up to 100% compliance on resets and merchandising. Built displays and sets when needed. Created planograms to fit space available in the store when Smiths didn't have anything available on the computer.

Skills Used

Creative problem solving. Time management. Strong organizational skills. Adaptability. Energetic work attitude. Excellent customer service skills. Product knowledge. Home and Custom Window Coverings Associate

JCPenney - West Valley City, UT

October 2012 to November 2014

Responsibilities

Home department sales. Customer service. Visual displays. Custom window coverings special orders. Catalog customer service. Qualified in fine jewelry sales and menswear fittings. Training of new associates. Resolve customer issues to the satisfaction of everyone involved. Accomplishments

Able to handle the customer service and merchandise expertise of any department in the store. Skills Used

Excellent customer service skills, Computer proficient. Creative problem solving. Customer relationship building and maintaining across multiple departments. Strong organizational skills often creating something from nothing. Product knowledge.

Front End / Bakery Associate

Kroger Stores - Conroe, TX

August 2010 to October 2012

Responsibilities

Cashier. Relief baker. Customer service. Stock replenishment. Accomplishments

Trained as a baker to cover vacations and last minute needs in the bakery. I also trained in the customer service booth to be able to help when necessary.

Excellence in customer service award.

Skills Used

Provided an excellent customer service experience. Baking. Strong team member. Attention to detail. Inventory control. Product knowledge.

Front End / Tobacco Associate

Sam's Club - Conroe, TX

November 2008 to August 2010

Responsibilities

Processed wholesale tobacco orders. Cashier. Membership desk associate. Customer service. Product returns.

Accomplishments

Building and maintaining strong customer relationships. Skills Used

Customer service. Math. Inventory control. Product knowledge Area Supervisor

Ross Dress For Less - Conroe, TX

July 2006 to August 2008

Responsibilities

Managed wide variety of customer service and administrative tasks to manage a retail store. Markdown team leader. Managed a department, maintaining company standards. Stockroom management and freight processing. Cash room duties, including daily deposits. Associate training. Accomplishments

Best markdown capture numbers in the district, Earned a promotion to Area Supervisor in less than six months after hiring on as a store setup temp. Earned management trust by acting as floating manager to cover shifts at seven different stores.

Skills Used

Leadership. Customer service. Creative problem solving. Math. Computer skills. Team building. Time management. Strong organizational akills.

Education

Some college in Business Administration

Mountainwest Business College - Salt Lake City, UT August 2003 to June 2004

Skills

• Computer Skills (10+ years)

• Customer Service (10+ years)

• Communication (10+ years)

• Sales (10+ years)

• Leadership (7 years)

• Team Building (7 years)

• Time Management (10+ years)

• Inventory (7 years)

• Retail Management (5 years)

• Key Holder (5 years)

• Team Lead (7 years)

• ASM (4 years)

• Keyholder

• Customer Care (5 years)

• Customer Support (5 years)

• CSR (10+ years)

• Sales Experience

• Hospitality Experience

• Multi-line Phone Systems

• Retail Sales

• Word Processing

• Outside Sales

• Guest Services

• Planograms

• Store Management Experience

• Freight Experience

• Food Service

• Merchandising

• Sales Management

• Negotiation

• Inside Sales

• Food Preparation

• Supervising Experience

• Cash Handling

• Upselling

Certifications and Licenses

driver's license

Assessments

Customer Focus & Orientation — Expert

August 2019

Responding to customer situations with sensitivity. Full results: Expert

Sales Skills: Influence & Negotiation — Familiar

August 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Call Center Customer Service — Highly Proficient

August 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Scheduling — Highly Proficient

August 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

Verbal Communication — Expert

August 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Problem Solving — Proficient

August 2019

Analyzing relevant information when solving problems. Full results: Proficient

Outside Sales — Highly Proficient

August 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Active Listening — Highly Proficient

September 2019

Actively listening and appropriately responding in conversations. Full results: Highly Proficient

Memorization & Recall — Expert

September 2019

Committing product or merchandise information to memory and recalling it at a later time. Full results: Expert

Basic Word Processing with Microsoft Word — Proficient September 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Proficient

Basic Computer Skills: PC — Proficient

September 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Attention to Detail — Highly Proficient

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Proficient September 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient

Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient September 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Proficient

Critical Thinking — Highly Proficient

September 2019

Using logic to solve problems.

Full results: Highly Proficient

Email — Highly Proficient

September 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Highly Proficient

Organizational Skills — Highly Proficient

September 2019

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Customer Service — Highly Proficient

January 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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