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Business Analyst Corporate Project

New Delhi, Delhi, India
July 28, 2021

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Ruchika Singh – PMP®, Prince *®

New Delhi, India.


Ph # +91-981*******

Professional Summary

PMP and Prince 2 certified Global Sales Program Head with 18 years of success across several projects; have led several global sales projects of over 120M USD that involved sales and reduction of negotiated contracted discounts for over 25 airlines and 100+ hotels globally. I have also managed several global clients like Blackrock, Emerson, Bank of New York Mellon, Bristol Myers Squibb, Zurich Insurance, LVMH with outstanding sales business acumen and project management abilities by driving sales, savings, compliance and efficiencies in businesses.


Total Work Experience– 18 years.

HCL Technologies Ltd. Noida, India

HCL is a global technology company that offers an integrated portfolio of products, solutions, services, and IP, built around Digital, IoT, Cloud, Automation, Cyber security, Analytics, Infrastructure Management and Engineering Services. With a worldwide network of innovation labs and delivery centers, and 120,000+ employees working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000 companies. Tenure: September 2018 – February 2021

Global Program Head (Director level)

Business Management

Responsible for presenting prospect client leads, engage, convert and close financial deals with domestic and global clients.

Manage a portfolio of over 120M USD which included managing the onboarding of client projects by working with multiple teams to ensure a smooth client implementation.

Lead the Global Strategic Corporate Project management and Sales function for HCL by managing cross functional and multi geo resources globally for meeting strategic business objectives with a span of over 1100 team members.

Created and presented proposals and align the financial needs for existing clients (upsell) and new prospects. Customizing proposals for corporate deals and contracts by finalizing and closing sales including the necessary documentation – contract, proposals, agreements LOI.

Managed a global project of over 100M USD that reduced global airlines and hotels negotiated contracting discounts for 25 airlines and 100+ hotels globally.

Managed client relationships in multiple global geographies including reactive and proactive relationships with new, existing clients as well as internal stakeholders

Developed and monitored team budget management.

Vendor Business Reviews, Sales and Service Delivery

Developed strategies to generate new sales with client partnerships and industry leading growth models.

Achieved set goals along with Sales team at global level for account planning and sales activities

Involved in strategic resource planning, people development and steering committee decisions.

Analysed spend for all vendor management companies and Savings Opportunities, assessed class of service and program compliance.

Manage Client and Vendor management by driving businesses and working with the clients for business reviews, reports and escalations.

Financial due diligence and cost reduction

Slashed hotel program costs by 21% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Reduced global airline program costs by 9% by negotiating discounts on international routes across 25 airlines.

Involved in strategic business reviews for clients and working closely with the global teams to implement strategic business actions for the clients

Successfully saved 8.4% from the current 5.5% yield through negotiations in the scope and contracts for the travel program.

American Express Global Business Travel Pvt Ltd. Gurgaon, India American Express Global Business Travel offers premium Corporate Travel Services and 24/7 business support in more than 140 countries around the world. Tenure: April 2012 till August 2018

Role: International Sales Account Development Manager

Led by defining, planning and managing projects with over 4M budget and more than 200 people in the team which included (developing sales and revenue models, interaction and Governance program, defined Scope of Work and identifying Key Performance Indicators (KPIs) for the sales team.

Responsible for sales targets and strategic business reviews for clients and working closely with the global teams to implement strategic business actions for these respective accounts and new as well as existing clients.

Led a team of Sales Account managers to ensure that the service delivery levels meet the client defined performance parameters.

Managed cross functional and multi geo resources by providing a mechanism for project prioritization to these key resources.

Participated in Steering committee meetings and governance meetings to provide feedback and suggestions on action taken on people, process and overall people development.

Sales and Program Management for a portfolio of Global business clients regionally by ensuring Savings, Compliance and Control as their key focus areas. Clients Managed: Emerson ($20M), Bank of New York Mellon($25M), Blackrock($30M), Bristol Myers Squibb($12M), Zurich Insurance($10M), LVMH($28M), Nokia($22M). ITpreneurs Technology Pvt. Ltd, India.

ITpreneurs creates ready-to-use research and training materials, services such as instructors, accreditation or scheduling services through global best practices through market research and business consulting for Agile, Project management projects, ILTS.

Tenure: Dec 2010 to Apr 2012

Role: Program Sales Manager

Managed Sales and Operations by leading a team of Project Managers Onsite (London) and Offsite (India) and ensuring all projects are running as per scheduled timelines while adhering to quality standards.

Created cross-functional project teams to encourage team building and employee development.

Responsible for being the focal point for the treatment of all contractual issues and also involved in organizing and controlling working relationships with these business partners.

Implemented strategy for the team and drive the client management program through the use of all appropriate tools like

Member of the senior management committee and participated in Business Continuity planning and managing BCP situations from time to time.

Responsible for vendor and resource management for project development in India and UK. Gartner, Gurgaon, India.

As an organization, it harnessed the collective insights of their global client base with their own analytics to create diagnostics, implementation tools, market research and practical solutions to solve key business challenges. Tenure: July 2005- Dec 2010

Role: Program Manager

Managed the sales of Online product development and management of online and web research services in the Finance and Legal domain for Global clients in UK.

Managed various finance and research projects to drive client revenue through implementation of value added tools on the web domain.

Identified key resources and provided direction required for meeting project objectives.

Responsible for defining, planning, tracking and managing the projects assigned.

Conducted business reviews and create a robust business plan in consultation with the Global Account Manager and the Clients based out of UK.

American Express Pvt Ltd, Gurgaon, India.

Tenure: April 2002 – July 2005

Role: Business Analyst

Involved in resolving billing discrepancies, performing quality checks, complying with business and legal policies and maintaining high standards of quality.

Handled different types of billing disputes of the clients via internet and mails and providing customer services.

Had cross functional training and certification in Regular Credit and charge Products (RCP) and Customer Service Disputes (CSD) and Collections, the combined business knowledge of which helped in excellent customer service.

GE Capital International Services, Gurgaon

Tenure: Mar 1999 - April 2002

Role: Process Developer

Had an extensive training of the Retail Finance Service process for US Collections.

Responsible for understanding of the financial transactions, card services and the spending/payment pattern of the customers and providing customer service. Rukhmini Devi Public School, Rohini

Tenure: March 1998- March 1999

Taught English, Maths and Science to students of class 1-9. EDUCATION

Prince 2 Foundation and Practitioner Certified

PMP Certified

MBA (Operations) from Symbiosis, Pune.

Post Graduate Diploma (PGDPRM) in Public Relation Management. Diploma in Computer Applications from NIIT.

Bachelor of Science- Delhi University.

Bachelor of Education (B.ED) – MDU, Rohtak.


Part of the Six Sigma Green Belt team and piloted several projects for process improvement in American Express.

Part of Decision Quality (DQ) project in the process to enhance knowledge and customer satisfaction. Organized plays at Shri Ram Center, New Delhi as Asst. Director Declared the best speaker in Public Speaking Contest at YWCA

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