L A U R E N P I P E R

C: 989-***-**** adnxtm@r.postjobfree.com LINKEDIN/IN/LAURENPIPERDOS

ADAPTABLE CHIA CERTIFIED DIRECTOR OF SALES FOCUSED ON BRINGING EXCELLENT

CUSTOMER SERVICE SKILLS TO ALL FOR INCREASED EMPLOYEE AND GUEST SATISFACTION

RELEVANT SKILLS

-Marsha - Analytical Skills

-Salesforce - Spreadsheet Master

-Marriott POS - Great Listener

EDUCATION

BACHELORS OF SCEINCE, HOSPITALITY MAY 2021

CHIA CERTIFICATION JULY 2019

ASSOCIATES OF SCEINCE MAY 2018

EXPERIENCE

DIRECTOR OF SALES, RESIDENCE INN PROVO SOUTH UNIVERSITY OCOTBER 2019-NOW

Negotiates new company rates to increase occupancy by 20-30%.

Develops relationships with key executives to increase corporate travel to hotel by 40%.

Successfully execute social media campaigns to increase hotel awareness and bookings by over 50%.

Prepares and trains front desk staff to participate in sales while on the job to assist in daily sales.

SALES COORDINATOR, SPRINGHILL SUITES AND COURTYARD LEHI JUNE 2018-OCTOBER 2019

Coordinated and planned meetings and events for corporate and personal groups.

Monitored tools such as BidClerk, Marsha Production Report, and Google to successfully prospect groups and new businesses.

Coordinated with bistro and houseman staff to ensure events and meetings ran smoothly.

FRONT DESK SUPERVISOR, SPRINGHILL SUITES LEHI MARCH 2017-JUNE 2018

Composed schedules each week for front desk and breakfast staff.

Mentored and trained new front desk agents, staying on call for any issues that may arise.

Advanced knowledge in Marriott booking systems for increased guest satisfaction and decreased booking issues.

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