Edward M. Gillespie

**** ******* ******, ******, ** 19033

610-***-****

Email: adnxtb@r.postjobfree.com

Kindle Ford • Granite Run Pontiac • Feraro Cadillac • Meisner Chevrolet • Sun / Pennsylvania Shipbuilding. More than 25 years automotive industry experience. A self starter with customer satifaction focus that enables the company to realize substantial revenue through detailed and results oriented customer service. An automotive service professional with extensive domestic and import automobile service writing experience. Able to make accurate and timely predictions for automobile servicing to deliver superior customer loyalty.

● Extensive Technical Acumen ● Strong Communications Skills

● Analytical ● Customer Service Oriented

● Commitment to Service Excellence ● Strong Problem Solving Skills

● Motivated and Energetic ● Active Listening Ability Service Advisor Kindle Ford, Cape May Courthouse, NJ 5 Years

● Provide outstanding customer support, customer satisfaction and customer focus by building a raport with clients therby building customer loyalty.

● Consistently maintain regional dealership C.S.I. ratings in the the 96th percentile.

● Listen to customer preferences, questions, and concerns to provide optimal service and uncover areas where additional services could be offered.

● Focused sales and service efforts on explaining ways customers can extend the life of their vehicles through preventive maintenance.

● Offered information on other repair services, warranties, or life-time

● Assist a community of clients including corporations, and agencies to find the best repair, maintenance and service offerings.

● Accommodate police depatments, municipalities and utility companies in the South Jersey area and expedite repairs to reduce downtime and afford maximum availability to the communities served.

● Utilized Reynolds & Reynolds and ADP platforms to enter and track service orders.

● Maintain proficiencies by staying abreast of latest technologies, service bulletins and recall advice. Service Advisor Granite Run Pontiac, Media, PA 5 Years

● Resolved customer issues in a clear, courteous, and straightforward manner.

● Perform duties of service writer / advisor, schedule service appointments, write repair orders and dispatch work.

● Dedicated solid record of attainments in getting the highest level of team and personal commitment to maintain and enrich the organization.

● Gained customer loyalty by listening carefully to customer concerns and issues and by asking probing questions to ascertain problems and repair needs.

● Explain technical issues in understandable ways to non technical people.

● Kept customers apprised on repair progress.

Service Advisor Ferraro Cadillac 2.5 Years

● Perform duties of service writer / advisor, schedule service appointments, write repair orders and dispatch work.

● Encouraged preventative maintenance to keep cars running at peak performance and solicit additional repair orders.

● Used comprehensive vehicle assessment sheets to show customers findings of repar team recommendations and explain additional service needs.

● Generated customer satisfaction and loyalty by explaining service options, fee structures, and completion estimates.

● Contacted customers to discuss issue that arose during repairs and proactively offer additional repairs. Commenrcial Clamming Industry WHO How Long

● Stated as a deckhand and marine maintenance technician in the ocean / sea clamming industry.

● Resposible for forecasting and acquisition of provisions for protracted runs.

● Quickly gained knowledge of ocean going vessels and systems

● Advanced to pilot, responsible for course and route plotting using long-range aids to Naviagation (LORAN) Mechanic Sun (Penn) Shipbuilding

● Welder

● Marine Nechanic

● Deisel Repair

● Write a couple lines of what you did and what you were responsible for

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Education:

Ridley Senior High School Folsom, PA

Drafting & Design Folcroft Area Vocational Technical Institute 12 Months Automotive Technology Folcroft Area Vocational Technical Institute 12 Months Automotive Technology with Diesal Technology Speciality Marple Area Vocational Technical Institute Marple PA 12 Months

Dale Carneige business management courses.

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