Office Management/Administration
Resume:
NATASHA ABLES
Office Manager
Office Administrator
Personal Assistant
Operations
Customer Service
P R O F I L E
I am a multi skilled Office Manager/Administrator with over 20 years ‘experience in handling all aspects of day-to-day office management, operations and administration. I am a well-presented and well-spoken individual, with the ability to communicate on all levels within an organization. With excellent written and verbal communication skills, I provide an outstanding level of support and customer service skill to management, clients, suppliers & colleagues. WORK E X P E R I E N C E
C U S T O M E R S E R V I C E M A N A G E R / O F F I C E M A N A G E R ICTGlobe Management June 2017 – June 2019
- Create & implement processes throughout the CSC
- Ensure that systems and resources are available in order to the CS Team offer a world class customer experience.
- Ensure that internal systems and databases are kept updated daily in order to ensure meeting client SLA Terms
- Improve customer service experience, engaged customers & facilitate growth on the desk
- Managed and dealt with all escalations internally & externally
- Liaising with all internal/external parties & departments on escalations and queries, ensuring the Customer requests are resolved within the SLA terms
- Induction and interviewing of new employees
- Staff performance reviews/disciplinary/consultations
- Operations/office management duties as below
O P E R A T I O N S / O F F I C E M A N A G E R
ICTGlobe Management Nov 2013 – May 2017
- Management of day to day Operations, logistics & Staff
- Management of all building/office requirements, and budgets
- Building & Facilities management of the office
- Approvals and planning functions/conferences/ training
- Dealing with complaints & queries
- All staff training on processes, systems, duties, etc.
- Approvals and signoff of accounts/client billing/supplier payments and supplier/purchase orders
- Insure all company policies and procedures are followed in all aspects of the operations and ensure that all branch personnel understand and comply with all rules, regulations, policies and HR requirements
- Maintain & assist with HR Functions
- Vehicle Management
- Induction and interviewing of new employees
- Staff performance reviews/disciplinary/consultations
- Approve and manage all leave, overtime, standby & petrol claims/petrol cards of all staff
- Insure maintenance of the branch and equipment to maximize operating efficiency and preserve the security of all company assets.
- Inventory management checks, signoff and approvals
- Asset management & Maintain records
- Issuing & recording all staff equipment, eg. Laptops, Cell phones
- Leading the planning of all VoIP & Data Installations/rollouts
- Coordinating the project & technical teams for installs/callouts
- Approval of billable hours
- Project management rollout (3CX, Fibre, Networking, VoIP, Porting)
- Ensure that all processes and company policies are understood and adhered to in office and onsite
- Liaise with suppliers/installers in order to meet deadlines on projects and escalate if required
- Liaise with clients on updates related to projects and deadlines C O N T A C T
68 Gardiner Street
Parow, CT
adnxsh@r.postjobfree.com
E D U C A T I O N
Cape Town College
1993 - 1994
Business Secretarial Course
National Senior Certificate (N2/N3)
In Service Training
o Customer Service in
Microsoft Dynamics CRM
o Pastel
o Sage
o Basics of Production &
Inventory Management
o Excel, Level 2
o MS Office
S K I L L S
o Office Administration
o Customer Engagement
o Excellent interpersonal skills
o Office Management
o Multitasking
o Organizational skill
o Problem solving
o Attention to detail
o Project Management
o Operations Office Support
R E F E R E N C E S
o CCOM Communications
Juan Wiese
o Barpro Storage SA
Meloney Janari
o ICTGlobe Management
Lucien Brink
o Nampak- PT&E
Michelle Kemper
O P E R A T I O N S M A N A G E R
CCOM Communications Aug 2011 – Sep 2013
- Leading the planning of all VoIP & Data Installations/rollouts
- Coordinating the project & technical teams for installs/callouts
- Project management & rollout (3CX, Fibre, Networking, VoIP, Porting, etc.)
- Management of day to day Operations
- Checking and reporting the project progress to stakeholders and Directors
- Overall management of office logistics, operations and staff
- Procurement management within the company
- Asset & Inventory management
- Approvals of monthly overtime, standby and petrol claims of staff
- Insure maintenance of the branch and equipment to maximize operating efficiency and preserve the security of all company assets.
- Liaise with suppliers/installers in order to meet deadlines on projects and escalate if required
- Liaise with clients on updates related to projects and deadlines
- Petty Cash Management
OFFICE ADMINISTRATOR/TECHNICAL ASSISTANT
Barpro Storage SA April 2006 – July 2011
- Purchasing all raw material & spares / Calculating of BOM
- Callout/install planning and scheduling.
- Coordinating and assembling the project & technical teams for installs/callouts
- Project management
- Planning flights/accommodation/transport for projects/installations
- Liaising with Customs/Import agents on release and delivery of containers
- Receiving & dispatch
- Company logistics
- Stock management
- Prepared quotations for clients, Billing of Job cards/installs
- Checking and reporting the project progress to stakeholders and Directors
- Responsible for Health & Safety onsite & workshop
- Liaise with suppliers/installers in order to meet deadlines on projects and escalate if required
- Liaise with clients on updates related to orders/projects and deadlines ASSISTANT BUYER/OFFICE ADMINISTRATOR
Divfood, Division of Nampak – PT & E July 2002– Oct 2005
- Purchasing all raw material & spares / Calculating of BOM
- Management of subcontracted work to meet deadlines
- Goods receiving, Goods Receipting
- Stock management, Receiving & dispatch of steel and parts
- Managing the process of spares ensuring the end product meets specifications according to BOM
- Liaise with suppliers in order to meet deadlines on projects and escalate if required
- Office Administration duties, Petty Cash, Reception duties
- Creditors/Sales Invoicing/General Leger journals posting
- Statement reconciliations & supplier payments
- Stock Takes
ADMINISTRATION/ACCOUNTS ASSISTANT / PA
Datasoft Logical/ Deloite & Touche Feb 2000– July 2002
- Debtors, Creditors, Company Banking
- Invoice Processing & Petty Cash, Office Administration
- Responsible for Reception/tea/cleaning staff
- Companies Travel
- Procurement of stationary, equipment, hardware, staff refreshments and cleaning supplies
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