Angelina Rosado

**** * ***** **** #*****Clermont, Florida 34711

570-***-****

adnxg8@r.postjobfree.com

Objective: To be given an opportunity to demonstrate my ambition and dedication in all tasks; working toward and contributing to enhancing my knowledge and experience within the administrative and medical field.

Education: Monroe College April 2000

Associates Office Technology

Skills: Bilingual English/Spanish, Medical Terminology, Microsoft Word, Excel, Last Word, Image Cast, Allscripts, OutLook, Amazon WorkSpace

Experience: Maximus April 2021-Present

CSR III CDCVAX COVID-19

●responds to customer inquiries by telephone, e-mail, or chat to provide information regarding COVID-19.

●Communicate with supervisor and coworkers via MS Team

●Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.

●As the front line of support for callers as well as helping ensure that customers are satisfied with provided services, and features.

McDonald’s August 2018-February 2020 Second Shift Manager

●Overseen food preparations, servicin, and customer service

●Helped crew prepare food, cook food, handle cashier, take care of take out orders properly

●Made sure employees were giving excellent service to customers

●Provided excellent leadership skills to the best of my ability

●Demonstrated the ability to work well under pressure and multi-task

Bronx Lebanon Hospital Center 2010-October 2017

Patient Access Associate

●Performed medical record/patient look-up confirmed patient using identifiers to avoid duplicate medical record numbers

●Registered and interviewed patients at point of service, verified demographic information/insurance

●Scheduled patients in a timely manner in accordance to department policies and protocol

Columbia Presbyterian Herbert Irving Building 2006-2009

Junior Executive Administrative Assistant/Chairman of Urology

●Scheduled surgical procedures

●Organized appointments for patients, obtaining authorization with private insurances for surgical procedures.

●Managed both personal and clinical calendars for the Chairman of Urology

Bronx Lebanon Hospital Center 2000-2009

Secretary II (Gynecology Department)

●Patient registration: created new accounts/completed clerical duties such as reminder letters of appointments.

●Verified insurance authorization for indicated procedures

●Scheduled surgeries for 6 doctors and provided proper prep instructions for indicated procedures

References: Furnished upon request

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