Loren Tierney

*** **** ***** *****

Carmel, NY **512

Mobile: 845-***-**** Home: 845-***-****

Email: adnxe4@r.postjobfree.com

Education: University at Albany (SUNY Albany). Bachelor of Arts: Emergency Preparedness/Homeland Security, Graduated May 2020

Work Experience

Administrative Assistant: May 2021 – present: Community Care Home Health Service, White Plains, NY. Provide customer service to home health aides and patients through various channels; phone, in-person, email, text: answer questions, resolve issues or problems for best resolution. Keep records of interactions, comments, and complaints. Communicate and coordinate with other staff for follow-ups as necessary. Assist with compliance mandates to ensure the organization and staff complies with New York state relevant laws, regulations, and policies. Collect timesheet data and payroll information. Enter data into payroll database for timely payroll each week. Proficient in HHA Exchange web platform for homecare billing/payroll processes. Respond to payroll-related inquiries and resolve concerns. Provide administrative support to management to ensure efficient operation of office; answer phone calls, schedule appointments, and help coordinate on boarding of new personnel. Prepare communications, such as staff memos, emails and other correspondence. Maintain filing systems, both electronic and physical. Sort and distribute incoming mail to individual departments and prepare outgoing mail/packages.

Server/Barista/Cashier: Sep 2018 – March 2020: Zime & Argo Tea (Sodexo International) Albany, NY. Take food and drink orders from customers accurately and with a positive attitude. Prepare, cook and serve specialty coffee and tea beverages, along with food items. Assist in cleaning work areas, equipment, utensils to meet safety guidelines. Perform cashiering duties and contribute to a positive hospitality team environment. Provide guidance and training to other employees performing related work.

Supermarket Clerk: June - August 2018: Shoprite, Carmel NY: Delivered great customer experience while pricing, stocking and rotating of merchandise in the Non-Foods department. Assisted customers with the selection and purchase Non-Foods items. Maintained a neat, clean and visually appealing department and performed other department functions as required.

Customer Service Attendant: June - August 2017: Sunoco, Carmel NY: Provided excellent customer service to store patrons. Received and processed cash/credit card payments. Maintained neat and clean check out areas including food, beverage areas, along with restrooms. Executed inventory and stocking of goods and merchandise in store. Preformed receipt reconciliation at beginning and end of shift. Promoted friendly atmosphere to encourage store loyalty.

Skills: Microsoft Word, Excel, and PowerPoint, Internet/Social Media platforms. Proficiency in Italian.