Service Analyst Chase Bank

DWIGHT E WASHINGTON

**** ******* **

SAN ANTONIO, TX 7822

210.852.310

adnxbn@r.postjobfree.com

Secure a position to utilize my computer skills, solid detail-oriented experiences, organizational and professional knowledge to enhance with an organization.

Summary of Qualifications

Employment Qualifications with more than ten years of experince with providing customer and personal services; an emphasis of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Work History

July 2019 - Dec 2020

P.O. Boxes Express, Plus

Mail Clerk

Recieve and mail packages for USPS, UPS, FedEx, and DHL mail Carriers. File, sort incoming mail, promote and sell store products.

April 2014 – Oct 2015

Alorica (West Telemarketing), SAN ANTONIO, Texas

Customer Service Rep

Ensure the highest level of customer service is provided while following through resolutions of issues and requests in an effort to retain existing customers. Maintained strong communication with Operations, Sales and other assigned departments; communicating with the perception of customers to various departments in an effort to assist an increase of quality assurance with existing customers. Strive to enhance the department’s relationship with internal contacts and external clients to ensure the highest quality of responsive service. Proactively communicate constructive feedback to management regarding any obstacles of achieving established goals and objectives. Treat all internal/external customers, team members and supervisors with dignity and respect.

May 2002 - Aug 28, 2013

JP MORGAN CHASE BANK NA, SAN ANTONIO, Texas

Customer Service Analyst

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

May 1999 - May 2002

WORLDCOM, SAN ANTONIO, Texas

Delivered prepared sales talks, script reading to describe products or services, and persuade potential customers to purchase a product or service or to make a donation. Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Products or services and prices were explained along with answering demanding questions from customers. Obtained customer information such as name, address, and payment method, and enter orders into computers. Recorded names, addresses, purchases, and reactions of prospects contacted. Adjusted sales scripts to better target the needs and interests of specific individuals. Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists urchased from other organzations and telephone calls from potential customers who have been solicited through advertisements maintained records of contacts, accounts,and orders..

Education

Sam Houston High School, San Antonio, Texas

High School Diploma/GED

Training

Basic Training

US Army

Computer Skills

Typing Speed: 40 Words Per Minute

• Database Software (Oracle, Access, etc)

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Word Processing Software (Word, WordPerfect, etc)

Language Skills

English - Excellent (Read Write Speak)

Additional Skills

Interviewing, financing, and eligibility.

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